Equirelief Reviews 

103
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the device to be of exceptional quality, highly effective, and very easy to use for daily animal care and wellness routines. Many people note that the massage tool works wonderfully to soothe tight muscles, helping animals relax and move much more comfortably. Some reviewers were not happy with the delivery times, experiencing major shipping delays, long wait times, and missing orders that never arrived. Several customers also mentioned facing frustrating communication barriers, slow responses, and prolonged difficulties when trying to secure proper refunds for unfulfilled purchases.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about its overall performance.... See more

Quality

Clients share positive opinions on quality, highlighting that the massager works amazing and features... See more

Refund

Customers had negative experiences with refund due to prolonged delays and missing payments. Reviewers report... See more

Order

Consumers express deep frustration and dissatisfaction regarding their order experiences, consistently... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, many reviewers praise... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It has a remarkable lack of power, sorry. Not impressed, been doing equine Chiro for over 30 years and my hands are giving me grief , was hoping this would have been a godsend to warm up the muscles... See more

Company replied

Rated 3 out of 5 stars

The website lists an address in Albuquerque, New Mexico and the shipping box had a return address label with Jamaica, New York on it. (Btw, although the item contains a massager with a lithium batte... See more

Rated 3 out of 5 stars

It’s a good product. I think it works like it’s supposed to. The directions could be much better. I would’ve liked the instructions included with the product so I knew basic things, like what the char... See more

Company replied

Rated 4 out of 5 stars

My TB is 22 yrs old & is starting to have problems in his hind end, most likely arthritis says the vet. He loved the first massage he got but then the machine died completely. We were both very sa... See more

Company replied


Company details

  1. Pet shop
  2. Equestrian Shop
  3. Horse Trainer
  4. Pet Care Store

Written by the company

BUILT IN THE BARN. BACKED BY THE FIELD. WE'RE RIDERS — JUST LIKE YOU. This journey began when our own horses struggled with soreness, muscle tension, and slow recovery after rides. We tried every tool available, but most were designed for people - not horses. They were loud, clunky, and missed what horses truly need.


Contact info

2.9

Average

TrustScore 3 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.9

All reviews

(103)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great tension relief

Our pony absolutely loved the equirelief. Did worry it might be a scam after using it was being shipped from China but arrived in good time. Have used it 4 times so far and the relaxed bottom lip tells us all we need to know.

17 October 2025
Unprompted review
Equirelief logo

Reply from Equirelief

Thank you Kirsty for giving us a chance we’re so glad your pony is loving it! 🐴💚 That relaxed bottom lip says it all. We truly appreciate your trust and thoughtful review.

Rated 3 out of 5 stars

It has a remarkable lack of power

It has a remarkable lack of power, sorry. Not impressed, been doing equine Chiro for over 30 years and my hands are giving me grief , was hoping this would have been a godsend to warm up the muscles before I adjust, again not impressed in the least

17 September 2025
Equirelief logo

Reply from Equirelief

Thank you for your honest feedback and for giving EquiRelief a try. We’re truly sorry it didn’t meet your expectations. Your experience matters to us, and we’ll be sharing this with our product team to improve.
If you’d like, we’re happy to discuss a solution or recommend the most effective settings for your use case just let us know.

Rated 5 out of 5 stars

Great value for money!

Great value for money!
The product has excellent quality, is very quiet, and works perfectly. My horse really enjoys it and responds much more intensely to it than to a regular massage gun.
An absolute must-have for every horse!

15 October 2025
Unprompted review
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Reply from Equirelief

Thank you so much, Iris! 💚
We’re so happy to hear your horse is enjoying it and feeling the difference. That’s exactly why we do what we do!
Truly grateful for your kind words.

Rated 5 out of 5 stars

Fantastic product

Fantastic product! Made my mare more supple and soft before my ride and made her yawn, lick, and chew like crazy! 10/10!

15 October 2025
Unprompted review
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Reply from Equirelief

Thank you so much, Haylee! 💚
We’re so happy to hear your mare is feeling more relaxed and loving her sessions. Yawning, licking, and chewing that’s a win in our book! 🐴👏

Rated 5 out of 5 stars

I bought the massage gun during one of…

I bought the massage gun during one of their sales and so far it is amazing. My horses love it and they’re going to have to share because so do I 😂
It’s quiet but also has lots of power, and many settings. Battery life is also pretty good so far!

12 October 2025
Unprompted review
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Reply from Equirelief

Haha we love this, Fran! 😄

So glad it’s a hit with both you and the horses. Thanks for the amazing feedback! 💚🙌

Rated 5 out of 5 stars

I’ve just started a partnership with…

I’ve just started a partnership with equirelief, and got my new wellness tool today!
Shipping from USA to Denmark was quick and without problems!

Amazing companie, amazaing customerservice!
Cant wait to see what the future will bring in this partnership!

12 October 2025
Unprompted review
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Reply from Equirelief

Thank you so much, Freja! 🇺🇸 ➡️ 🇩🇰
We’re beyond excited to have you on board here’s to an amazing journey ahead together! 💚🙌

Rated 3 out of 5 stars

It’s a good product

It’s a good product. I think it works like it’s supposed to. The directions could be much better. I would’ve liked the instructions included with the product so I knew basic things, like what the charging indicator is supposed to look like. Also, it says in the instructions (that I had to contact them for) that there’s 30 levels and mine only goes to level 9. I’m not contacting them a 3rd time to find out if that’s how it’s supposed to be. I just use it as I can.

21 September 2025
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Reply from Equirelief

Thank you for sharing your experience. We’re really sorry the instructions caused some confusion that’s totally on us, and we appreciate your patience! 🙏

We hope the PDF guide we sent helped clear things up. If there’s still anything you’re unsure about, we’re just one message away. 💚

Thanks again for trusting EquiRelief!

Rated 5 out of 5 stars

Just as described

Just as described. Prompt delivery.
Have been able to use on my back injury as well as horses.
Just wish there there was a manual explaining the modes erc.

19 September 2025
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Reply from Equirelief

Thanks so much, JoAnne! 💚 We’re really glad it’s helping both you and your horses. And we hear you we’ll follow up with a manual to explain the modes better. Appreciate the feedback! 🙏

Rated 5 out of 5 stars

Love the soft massager head and so does my horse

Right after I started thinking I hadn’t heard from them for a confirmation of my purchase I received the email and a response to my concerns directly from the vendor. Shortly after that my massager arrived. It is very quiet and my young horse LOVED it from day one! She will move forward or back to get the pressure exactly where she wants it. My older horse doesn’t love it as much but she’ll stand there quietly and allow me to work on her. Maybe she’ll become more of a fan over time. I was really sore after back to back Pilates classes and tried it on myself… I definitely am a fan! I was worried the balls might be too hard and uncomfortable. I’ve tried other massagers in the past and found them painful. These are softer—rubber or foam? I sit on my mounting block and put the massager next to the wall to support it and just lean back into it. It works wonders on my lower back and shoulders. I’m definitely happy with my purchase.

18 September 2025
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Reply from Equirelief

So glad to hear both you and your horses are loving it, Sara! 💚 Sounds like the soft heads are doing their job perfectly
thank you for sharing such a thoughtful review! 🐴🙌

Rated 5 out of 5 stars

Great gun! You

Fast delivery, excellent massage gun with multiple features including different levels and modes. In love with the multiple heads is my favourite !

1 October 2025
Unprompted review
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Reply from Equirelief

Thank you, Xanthe! 🙌 We’re so happy you’re loving the features and those multiple heads really do make a difference! 💪

Rated 5 out of 5 stars

Has helped my horse so much!

The EquiRelief is easy to use and just in 2 uses my horse's tight and sore muscles have improved so much! She has lived with tight muscles for such a long time. I'm so excited to keep using this in my care routine and see how much more she improves!

30 September 2025
Unprompted review
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Reply from Equirelief

That’s amazing to hear! 🐴💆‍♀️
Thank you for trusting EquiRelief here’s to more happy, relaxed rides! 💚

Rated 5 out of 5 stars

Best product I’ve bought for my horse

Quick delivery, great customer service and definitely the best product I’ve ever bought for my horse!

So easy to use and quiet yet very effective. My horse loves it and falls asleep after every massage.

29 September 2025
Unprompted review
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Reply from Equirelief

Thank you so much 💚
We’re so happy to hear your horse is loving it and even falling asleep after massage sessions? That’s the ultimate compliment! 🐴
Appreciate your kind words and support!

Rated 5 out of 5 stars

Excellent

Easy to use, great battery life, light weight and effective! Absolutely love this for maintenance and recovery for my boys pre workout or post competition. Highly recommend

1 October 2025
Unprompted review
Equirelief logo

Reply from Equirelief

Thank you so much for the amazing feedback! 💙
We’re thrilled to hear EquiRelief is helping your boys recover pre and post-workout that’s exactly what we built it for 🐴💪
Appreciate the recommendation!

Rated 5 out of 5 stars

Nice Product

Kept update on order.

23 September 2025
Equirelief logo

Reply from Equirelief

Thank you so much for your kind feedback! 😊 We’re glad to hear you were happy with the updates and the product. If you ever need anything or have questions, don’t hesitate to reach out. We appreciate your support!

Rated 5 out of 5 stars

10/10 Recommend as a CESMT

As a Certified Equine Sports Massage Therapist I highly recommend this massage tool. It’s quiet, effective, easy to use and lightweight. I’ve used it on myself, horses, dogs and bucking bulls. If you want a tool that works, is affordable and so easy to use that anyone can do it. Get yourself an EquiRelief massager.

23 September 2025
Unprompted review
Equirelief logo

Reply from Equirelief

Wow, thank you so much for your detailed and thoughtful review, Ashley! 🙏 We’re honored to receive such high praise from a Certified Equine Sports Massage Therapist. It’s great to hear the tool is making a real difference for you and your animals. Your trust means the world to us! 🐴🐶💆‍♀️

Rated 5 out of 5 stars

loving it!

my favourite massage tool! so easy to use and instant results. definitely recommend

22 September 2025
Unprompted review
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Reply from Equirelief

Thank you so much for your lovely review! 💚 We’re thrilled to hear that you’re loving the massage tool and finding it so effective and easy to use. Your recommendation means a lot to us!

Rated 5 out of 5 stars

We love our Equirelief massager

We love our Equirelief massager, great quality and super easy to use. Our 11yr old daughter makes sure her horses get massages before and after each ride. Compact enough to take with you to shows and rodeo's. And customer service is amazing

23 September 2025
Unprompted review
Equirelief logo

Reply from Equirelief

Thank you, Jeremy! We’re so happy to hear how much your family is enjoying the EquiRelief massager 🙌 It’s wonderful that your daughter is using it as part of her riding routine. We really appreciate your kind words about our customer service too we’re always here to help!

Rated 5 out of 5 stars

We love it!

This is a fabulous must have! The company has the best service bar none! Get one!

17 September 2025
Unprompted review
Equirelief logo

Reply from Equirelief

Wow, thank you Amy! 💫 We’re so glad you love the product and had a great experience with our service. Your enthusiasm is contagious — thanks for recommending us!

Show reviews in all languages. (103 reviews)

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