Really helpful staff, made me feel completely safe and secure about buying an expensive pair of boots, unseen or tried on, over the phone. The boots were exactly as described but I know I could have... See more
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Absolutely outstanding. During ordering (very early) I was able to chat with a lovely customer service person, and when an issue arose (that was NOT their doing) a great lady called Sherrie went abo... See more
First used in October for Cavalor supplement order (Bronchix Pure). Price found to be very competitive, they were efficient and also very polite when calling them. Highly recommend. Will certainly... See more
I purchased De Niro boots, they have arrived and are beautiful. As I purchased from Australia, the staff were so helpful with all my emails about sizing and design - they went above and beyond and kep... See more
Company details
Information provided by various external sources
Equitain work with the worlds leading equestrian companies, supplying designer, high technology equipment for horse and rider. We also specialise in optimising performance through our preferred status as suppliers of the worlds best nutritional products by Cavalor
Contact info
County Lane, WV7 3AH, Wolverhampton, United Kingdom
- 01902 213483
- shop@equitain.com
- equitain.com
Loads of top brands to browse through and buy.
Excellent service. Lots of attention.
19 March 2017
Unprompted review
Great Service
Super quick delivery and great post sales advise. Thanks very much.
7 March 2017
Unprompted review
Purchase of a lovely pair of jods
Excellent service. All return calls made promptly as promised. Jods arrived next morning! Best jods I have ever had! Cannot fault service or product.
9 February 2017
Unprompted review
Purchase of Prolite girth - Sue Jones
Imediate response and delivery - a first class service. Couldn't ask for more.
2 February 2017
Unprompted review
Resolved issues very quickly and with excellent service.
I order a jacket which when arrived was the right make and model but did not match the picture shown against the product. Equitain were very quick to recognise the issue, looked to see if they could identify the make and model in the picture, to see if they could supply that, and when they couldn't... immediately offered me a free return and refund. I was very impressed with the way they dealt with my issue; and how the responded, even though I really would have liked the jacket in the picture ! As a result, I would definitely deal with the company again, despite the mix up.
31 January 2017
Unprompted review
excellent customer service
I have ordered a few things now from Equitain. They sell high-end products and their customer service matches this level. They are responsive and answer any questions quickly, they despatch items fast and everything is well wrapped and arrives pristine. Would highly recommend them.
18 January 2017
Unprompted review
Exceptional customer service
I was incredibly impressed by the outstanding customer service. Not only were they very quick to help with my query but also couldn't have been nicer to deal with and I couldn't recommend them enough.
17 January 2017
Unprompted review
Very good service and prompt helpful communication
I had a specific item that I needed on a specific day and when I contacted the guys at Equitain they came back to me very quickly, with all of the information that I needed. Product arrived at home the next day.
14 December 2016
Unprompted review
Poor correspondence and lack of care
Had to keep ringing and chasing my order, 6-8 week delivery ended up being 10 weeks. I had to keep ringing to be told different excuses each time, very frustrating!!
The boots were worth the wait though
Without getting personal I have the receipt that clearly stares in your handwriting 6-8 weeks. I was told on several occasions that you would call me back with updates and this did not happen, I was told that the boots would be in on a certain day and then not called to let me know either way. I had to keep chasing hence my comments in the review. I appreciate that having to rely on the supplier is out of your control
6 December 2016
Unprompted review
Reply from Equitain
Hi Michelle.
I'm sorry you feel our service inadequate.
I personally took your order in the shop and I did tell you at the time these boots would be 8-10 weeks. We never quote 6-8 because it doesn't happen and there is no way that is what you were told.
In addition, we were incorrectly informed by the UK distributor that the boots had arrived when in fact they were a different pair - something that has annoyed us both.
All through the process we have answered your questions as honestly as we are able given the facts to hand and I know Gemma has had many conversations with you.
We always answer the phone or respond to messages, normally within minutes.
Short of telephoning you each week to let you know they had not arrived I am not sure how we could have made the experience any easier or better.
You were certainly never given any excuses and all our customers can rest assured we constantly chase all boot orders to ensure they arrive as soon as is possible.
All feedback is valuable so I would welcome your comments on how we could improve on this matter.
Fab seller
Very quick response and delivery, will definitely buy from them again
1 December 2016
Unprompted review
Fab service and breeches!!
Brilliant service and great equiline winter breeches!
9 November 2016
Unprompted review
Purchase of Pavo Feeds
I found them to be very helpful and efficient.
7 November 2016
Unprompted review
Excellent service, great product.
I'm delighted with my Equiline breeches.
They are lovely to ride in and wash well.
The service I received was fabulous.
Many Thanks
3 November 2016
Unprompted review
Not receoved goods
The courier doesn't leave a card saying that we've missed a delivery and I have no idea where my feed is. Equitain have been very helpful when I've phoned to ask for help, but unfortunately I don't have time to chase every day and it would seem that I need to. Sadly I've had to purchase from another supplier now, hopefully my horses food will turn up eventually
9 October 2016
Unprompted review
Reply from Equitain
Further to our initial reply below the client now informs us that the reason repeated delivery attempts failed was due to them providing us with the incorrect address.
Hi Lesley.
I'm sorry you have had problems with delivery and I know we have been taking this up with the courier.
Parcel force do send you interactive text messages that you can reply to to manage your shipment.
I'm afraid we do also require a signature so if you aren't there they can't leave the parcel.
They say a card was left for you to contact them to rearrange delivery but I know you say you don't have this - which does make matters more difficult.
All of which are matters outside our control.
I believe they are rescheduling the delivery for tomorrow and I hope you receive the items then.
I'm going to pop a free gift in the post tomorrow to apologise for the experience.
Best wishes
Rob
Equitain.
Excellent product and service!
Excellent product and service!
I just find website difficult to access properly from my phone!
Wanted to buy a bridle but couldn't find them on site! Doesn't work very well!
Although shop is amazing!!
8 September 2016
Unprompted review
Reply from Equitain
UPDATE : Our iOS mobile app for iPhone and iPad is now launched and in the app store
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