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Equity Release Advice Reviews 

508
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for providing clear, thorough explanations and extremely prompt responses to all financial inquiries. Many individuals deeply appreciate the professional and friendly advisors who take time to listen and make them feel completely at ease throughout the entire process. Some reviewers were not happy with occasional communication delays, missed callbacks, or navigating personal situations requiring extra reassurance during stressful moments. Despite these minor drawbacks, the overwhelming overall feedback remains exceptionally positive, with consumers consistently recommending the professional service for reliable and trustworthy guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting advisors who are polite,... See more

Customer service

Consumers find customer service to be positive, highlighting that advisers and call handlers are very... See more

Service

Reviewers mention positive feedback about service, noting fast response times, professional staff who explain... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt replies and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You put us in touch with a financial advisor who was absolutely brilliant. He listened to what we wanted, explained thoroughly everything and gave us multiple options based on our needs and individual... See more

Company replied

Rated 5 out of 5 stars

Very quick response. Ashley very friendly. Asked questions and explained how it worked. Was always available if I had any questions . I would recommend him to anyone looking for advice for Later Li... See more

Company replied

Rated 5 out of 5 stars

Rachel was professional, friendly and knowledgeable. She took time to listen to me and explained the process throughly. I am glad I chose this company for the advice I needed and would definitel... See more

Company replied

Rated 5 out of 5 stars

Very prompt at getting in contact and then putting me in touch and setting up with a financial advisor who has lots of experience in this area. Very satisfied thank you 😊

Company replied


Company details

  1. Non-bank financial service

About Equity Release Advice

Written by the company

Equity Release Advice is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(508)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful easy to understand…

Very helpful easy to understand approach and information

14 January 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Andrea,

Thank you so much for your kind review!

Our goal is to connect people to the financial advice they need, so we’re glad you were pleased with the helpful and easy to understand service that you experienced.

Best wishes,
The Equity Release Advice team

Rated 5 out of 5 stars

I was put at ease and didn't feel…

I was put at ease and didn't feel pressured at all they were very polite and understanding of my situation.

10 January 2025
Equity Release Advice logo

Reply from Equity Release Advice

Good morning,

Thank you for sharing your kind words and for leaving a review.

Our aim is to connect people with quality financial advice so it’s great to see you found our service polite and helpful.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable

8 January 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Marcela,

Thank you so much for your review!

Our aim is to connect people with quality financial advice, so we’re glad you were pleased with the knowledgeable service that you experienced.

All the best,
The Equity Release Advice team

Rated 5 out of 5 stars

Immediate response from Equity Release…

Immediate response from Equity Release advice, Connor McMurray contacted me, knowledgeable and professional, Salba very helpful too.

30 December 2024
Equity Release Advice logo

Reply from Equity Release Advice

Hi Stephen,

We really appreciate you leaving a 5-star review.

We aim to connect all of our customers with quality financial advice, so we’re glad you enjoyed the professional experience. Thank you for using our service!

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very polite & friendly

Very polite & friendly, informative

14 December 2024
Equity Release Advice logo

Reply from Equity Release Advice

Good morning,

Thank you so much for your kind review!

Our aim is to connect people with quality financial advice, so we’re glad you were pleased with the friendly and polite service that you experienced.

Best wishes,
The Equity Release Advice team

Rated 4 out of 5 stars

answered all my question know a lot…

answered all my question know a lot more now than i did

13 December 2024
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Reply from Equity Release Advice

Hi Norman,

Thank you for for your review.

Our goal is to connect our customers to the financial advice they need, so we’re glad all your questions were answered and you were pleased with the service received.

Many thanks,
The Equity Release Advice team

Rated 5 out of 5 stars
Equity Release Advice logo

Reply from Equity Release Advice

Hi Derek,

Thank you for taking the time to leave a positive review.

Our aim is to help every customer find the financial advice they need, so we’re glad your experience with our service was clear and easy to understand.

All the best,
The Equity Release Advice team

Rated 5 out of 5 stars

Extremely helpful! I’ll reach out again when ready.

Even though I’m not wanting to release equity for another couple of years. Both Nick and David spent time explaining things to me. Plenty of options and explained rough figures if releasing at this time.
Left me feeling happier about the whole process. I will certainly contact them first when I’m ready.

12 December 2024
Equity Release Advice logo

Reply from Equity Release Advice

Hi Teresa,

Thank you for taking the time to leave a positive review.

Our aim is to help every customer find the financial advice they need, so we’re glad you were pleased with the friendly and helpful service provided by Nick and David.

Many thanks,
The Equity Release Advice team

Rated 5 out of 5 stars

TENTATIVE ENQUIRY

The lady I spoke with was friendly, polite, knowledgeable, and understanding, and she had good sense of humour, well done.

5 December 2024
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Reply from Equity Release Advice

Hi Steve,

Thank you so much for your kind review!

We’re thrilled to hear that the lady you spoke with was friendly, knowledgeable, and made the experience enjoyable. We always aim to provide great service, and we’re glad to know we met your expectations.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Not pushy and polite

28 November 2024
Equity Release Advice logo

Reply from Equity Release Advice

Good afternoon,

Thanks so much for your review and for letting us know how happy you were with our service.

All the best,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very helpful

Very helpful

25 November 2024
Equity Release Advice logo

Reply from Equity Release Advice

Good afternoon,

We really appreciate you leaving a review.

We aim to connect all of our customers with quality financial advice, so we’re glad you enjoyed the experience and thank you for using our service!

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars
Equity Release Advice logo

Reply from Equity Release Advice

Hi Heather,

Thank you for taking the time to leave a positive review.

Our aim is to help every customer find the financial advice they need, so we’re glad you were pleased with the friendly and efficient service received.

All the best,
The Equity Release Advice team

Rated 5 out of 5 stars

Friendly and caring approach

Very quick response, really friendly. Rachel listened to my situation, and really put me at ease. This call has given me confidence in the process.

19 November 2024
Equity Release Advice logo

Reply from Equity Release Advice

Hi Teresa,

Thanks so much for your review.

We want to help every customer find the financial advice they need, so we’re glad you were pleased with the friendly service provided by Rachel.

Best wishes,
The Equity Release Advice team

Rated 5 out of 5 stars

Mohammed was most helpful and made my…

Mohammed was most helpful and made my enquiry straight forward

14 November 2024
Equity Release Advice logo

Reply from Equity Release Advice

Hi Andrew,

Thank you for your 5-star review!

At Equity Release Advice, we strive to connect people with the right financial guidance, so we’re pleased to hear you were satisfied with our service and that Mohammed provided a helpful experience.

Best wishes,
The Equity Release Advice team

Rated 5 out of 5 stars

You seem reputable

Rachel your operative, polite knowledgeable and kind
I said all I wanted to know was how it works and be ready for what will possibly be needed in the future.
Very understanding of an old person's concerns

12 November 2024
Equity Release Advice logo

Reply from Equity Release Advice

Hi Arthur,

Thank you so much for your kind review!

We're delighted to hear that Rachel was able to clearly understand your needs and provide you with the information you were looking for.

If you have any further questions, please don't hesitate to reach out to us on 0800 008 6271 or at enquiries@comparepensionannuity.co.uk.

Many thanks,
The Equity Release Advice team

Rated 4 out of 5 stars

It was a simple query

It was a simple query, to check I had been previously contacted. Person was polite.

5 December 2023
Equity Release Advice logo

Reply from Equity Release Advice

Hi Jane

We really appreciate your review.

We want to help all our users find the financial advice they need so we’re glad you enjoyed the experience. Thanks for using our service!

Many thanks

The Equity Release Advice Team

Rated 5 out of 5 stars

Whilst I didn't go ahead

Whilst I didn't go ahead, the information and contact could not be faulted

27 October 2023
Equity Release Advice logo

Reply from Equity Release Advice

Thank you for sharing your kind words and for leaving a review.

Our aim is to connect people with quality financial advice so it’s great to see you found our service helpful.

Many thanks

The Equity Release Advice Team

Rated 4 out of 5 stars

Very helpful and friendly

Very helpful and friendly

26 October 2023
Equity Release Advice logo

Reply from Equity Release Advice

Hi Paul

We really appreciate you leaving a review.

We aim to connect all of our customers with quality financial advice so we’re glad you enjoyed the experience and thank you for using our service!

Many thanks

The Equity Release Advice Team

Rated 5 out of 5 stars

The lovely lady we spoke to was very…

The lovely lady we spoke to was very informative and helpful explaining everything very clearly.

8 June 2023
Equity Release Advice logo

Reply from Equity Release Advice

Hi Rosalie,

We’re glad you have had such a pleasant experience and found the help that you need.

Our aim is to connect people with quality financial advice so it’s great to see you found our service helpful.

Best wishes,

The Equity Release Advice Team

Rated 5 out of 5 stars

Very friendly

23 May 2023
Equity Release Advice logo

Reply from Equity Release Advice

Hi,

Thanks so much for your review and for letting us know how happy you were with our service.

All the best,

The Equity Release Advice Team

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