Ercol is one of those names that just makes you think quality, and it hasn’t disappointed. After over 30 years of old pine bedroom furniture we decided to go for a more contemporary look with light oa... See more
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Review summary
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It's amazing, proper furniture, well made and carefully packed for transit. The outlet website has a fine selection of furniture, easy to transact with good communication. Up to four weeks before del... See more
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Delighted with Ercol post purchase customer service. I contacted them more in hope than expectation when my sofa, which I’d bought in 2021 had the webbing showing underneath. The material had perished... See more
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Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... See more
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Company details
- #34 of 75 best companies in Furniture Manufacturer
- #91 of 224 best companies in Bedroom furniture shop
- #3 of 3 best companies in Cabinet maker
- #178 of 397 best companies in Home Furniture Shop
- #55 of 112 best companies in Living room shop
- #69 of 121 best companies in Manufacturer
About ercol Furniture
Written by the company
View all Collections
Living Room Furniture
Dining Room Furniture
Bedroom Furniture
Home Office Furniture
ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.
Contact info
Summerleys Road, HP27 9PZ, Princes Risborough, United Kingdom
- 01844-271800
- customer.care@ercol.com
- ercol.com
4.7
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great display unit
High quality display unit looks great and perfect for showing collections with nice lighting. Black finish looks great and really compliments my decor. Very pleasing to look at.
24 October 2025
Reply from ercol Furniture
It’s lovely to hear how happy you are with your ercol display unit.
Kind regards,
The ercol Team
Just What I Was Looking For!
Found just what I was looking for in the Ercol Outlet store at a great price
Delivered well within time stated
Excellent customer service from delivery personnel
24 October 2025
Reply from ercol Furniture
Thank you for your positive review, we are glad to hear that you had a good experience ordering from the ercol Outlet.
Kind regards,
The ercol Team
Well worth the money
The settee ordered was delivered within the 4 week timeframe stated and set up on delivery. Although an ex display model, it was received in immaculate condition and was well worth the money spent. I would most definitely recommend this ercol outlet.
16 October 2025
Reply from ercol Furniture
We are thrilled to hear you had a good experience when ordering your sofa from ercol’s Outlet.
Kind regards,
The ercol Team
Table very good value and in perfect…
Table very good value and in perfect condition. Delivery really quick & good value too.
16 October 2025
Reply from ercol Furniture
That is great to hear! Enjoy using your ercol table.
Kind regards,
The ercol Team
Only half my delivery arrived and I am…
Only half my delivery arrived and I am still waiting on a reply about where the other item is.
8 October 2025
Reply from ercol Furniture
We are sorry to hear this. Our customer service team are struggling to find information on file. If you would like us to contact you, please email us at customer.care@ercol.com with your telephone number or email address and we will be in touch.
Kind Regards,
The ercol Team
Reply from ercol Furniture
We’re so pleased to hear that!
Thank you,
The ercol Team
Delighted with Ercol post purchase…
Delighted with Ercol post purchase customer service. I contacted them more in hope than expectation when my sofa, which I’d bought in 2021 had the webbing showing underneath. The material had perished. I emailed them and had a response with an hour and an appointment for a technician to visit within 2 weeks. He visited today and put now material on. Good as new now. Delighted.
17 October 2025
Unprompted review
Reply from ercol Furniture
Thank you for your positive feedback It is always nice to hear about a positive experience. We always do our utmost to help with any queries. We hope you carry on enjoying your ercol sofa for many more years.
Kind regards,
The ercol Team
Product arrived timiously
Product arrived timiously. packaged beautifully and the quality of the stools is fabulous.
14 October 2025
Reply from ercol Furniture
Thank you, we pride ourselves in the craftmanship of our furniture. Enjoy your ercol stools!
Kind regards,
The ercol Team
A beautiful stool
A beautiful stool; simple, classic and useful. Easy to order and speedy delivery. Thank you.
13 October 2025
Reply from ercol Furniture
We are pleased to hear you are happy with your ercol stool and have had a good service from our delivery partners.
Kind regards,
The ercol Team
Perfect in every way...thank you.
6 October 2025
Reply from ercol Furniture
That is great to hear!
Kind regards,
The ercol Team
Reply from ercol Furniture
Thank you for your positive review. It’s lovely to hear.
Kind regards,
The ercol Team
Sofa
I bought a sofa, which I am very pleased with. Comfortable and very good quality. Delivery was smooth and well organized.
6 October 2025
Reply from ercol Furniture
We are pleased to hear you are happy with your ercol sofa and have had a good service from our delivery partners.
Kind regards,
The ercol Team
The delivery people did not put the…
The delivery people did not put the furniture legs on .
3 October 2025
Reply from ercol Furniture
We are sorry to hear about your experience with our delivery partners. Customer service will be in contact with you to understand how this happened.
Kind regards,
The ercol Team
Purchase was ready for collection at…
Purchase was ready for collection at factory as arranged. Wrapped and boxed superbly
Thank you Ercol Team
25 September 2025
Reply from ercol Furniture
Thank you for your feedback, it is always good to hear that the process was smooth and prompt.
Kind regards,
The ercol Team
The delivery men were fantastic they…
The delivery men were fantastic they went above and beyond to get the settee and armchair into my lounge:) and of course the furniture is up to Ercol's usual high standard 🥳
29 September 2025
Reply from ercol Furniture
Thank you so much for your kind words! We're delighted to hear that you're happy with both the furniture and the delivery service. Enjoy your ercol furniture!
Kind regards,
The ercol Team
Reply from ercol Furniture
That is great to hear!
Kind regards,
The ercol Team
Reply from ercol Furniture
Thank you for your positive review. We are glad you are pleased with the finish on your ercol table.
Kind regards,
The ercol Team
The workmanship and beautiful design of…
The workmanship and beautiful design of my new table is fabulous. Exactly what I hoped for. The delivery guys were great.
24 September 2025
Reply from ercol Furniture
Thank you, we pride ourselves in the craftmanship of our furniture. Enjoy your ercol furniture!
Kind regards,
The ercol Team
Beautiful stacking tables very quickly…
Beautiful stacking tables very quickly delivered and carefully packed.
22 September 2025
Reply from ercol Furniture
Thank you for your positive review.
Kind regards,
The ercol Team
Superb products
We have always loved Ercol furniture for its timeless designs and excellent quality. Ordering from Ercol is seamless, furniture is delivered promptly and the items are very well packaged and the couriers are very professional.
I would also recommend purchasing from the Ercol outlet as the items, to us, look and feel perfect, which suggests that Ercol standards are extremely high - and they are very competitively priced!
Great company, highly recommended.
15 September 2025
Reply from ercol Furniture
Thank you for your lovely review, it is great to hear that you had such a good experience ordering from your ercol furniture. Thank you for your loyalty to the brand and we hope you carry on enjoying your ercol furniture for many more years.
Kind regards,
The ercol Team
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