E.R.E Property Group Reviews 226

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the entire process smooth and easy to understand. Many highlight the exceptional customer service, noting that the team is proactive, committed, and readily available to answer questions and address concerns. The efficiency and clear communication from the team are frequently mentioned as key factors contributing to a positive experience. However, some people were dissatisfied with the communication regarding transactions, wishing it had been more proactive. Additionally, one reviewer mentioned an issue with a refund request being ignored, leading to a feeling of being disregarded after the initial transaction.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive. Many reviewers highlight the professionalism, transparency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's... See more

Response time

People report positive experiences with response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought an investment property and we were a little cynical over the deal. They answered every question we had lots of times over a long period as we did our due dilligence on the deal. They we pati... See more

Rated 5 out of 5 stars

We recently concluded our purchase of an apartment through the super professional ERE Property team. Jake Daniels and Gabriella Mercer are a fabulous team that navigated us through all the complexitie... See more

Company replied

Rated 5 out of 5 stars

The team were very willing to adjust to suit my needs exactly whenever I voiced a concern. It seemed nothing was too much for them to do when needed. Between the control of Shannon, the sales guidance... See more

Rated 5 out of 5 stars

We work with ERE property through being their preferred mortgage broker assisting their clients with securing finance for there purchases. The team have been great to work with, In particular Gabrie... See more


Company details

  1. Property Investment
  2. Apartment Letting Agency
  3. Investment company
  4. Investment service
  5. Property management company
  6. Property Rental Agency

Written by the company

E.R.E Property Group offer clients secure UK property investment opportunities. We also make portfolio management & lettings easy for UK & HK landlords. As a business, we pride ourselves on being experts on the countries and buy-to-let properties that we market. We are experts in sourcing property in key UK regional cities, outside of the London market that offer excellent entry prices and good yields. We never take anything for granted and we conduct thorough due diligence on every property we sell. We believe in relationships and we appreciate that investing in buy-to-let property via E.R.E property needs to be based on trust, so we have regular meetings and site visits with developers. These beliefs and standards are at the very centre of everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent After-sale Service

You can rest assured that the staff at ERE will always take care of you even after you have purchased a property from them.

Gabi was extremely helpful in handling a matter with the lettings company.

2 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your kind review Michael, we are delighted you are happy with the service you receive from Gaby and the team at ERE Property

Rated 5 out of 5 stars

Sheltered Housing Deal as part of a wider development.

The deal we have done was a part of a wider build.

The process was fast and smooth from start to finish. Gabriella Madronero was diligent in ensuring the momentum was kept up with the Conveyancer and we were kept appraised of progress.

I also enjoyed working with Robert Medd locally in HK as he was clear about the risks as well as the reward in the deal and set fair expectations so that we knew what we were getting into and answered questions we had around the deal.

We look forward to the possibility of more deals in future

1 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review Rob, we have passed your kind words to Gabriella and Robert and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Very pleased with the overall experience

Very pleased with the whole overall experience of working with ERE on my investments with them. Particular thanks to Gabriella Madronero, who constantly worked to move the transaction forward. She regularly provided timely input and feedback, and greatly assisted in my dealings with the solicitor. This was especially important when conducting business from a time zone 7 hours away.

1 June 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your kind review Nicholas, we are very pleased to be able to pass this feedback to Gabriella and the team.

Rated 5 out of 5 stars

Kyle made the processes easy and…

Kyle made the processes easy and nothing was too much trouble for him. Just waiting for completion, then into next project with ERE and Kyle.

17 May 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review Paul, we are really pleased to hear how satisfied you are with the service you have received from Kyle and ERE and look forward to working with you again.

Rated 5 out of 5 stars

Friendly Faces

ERE Property are a personable but highly professional company, where with the help of two particular members of staff: Eimeren Dizon & Will Kettel, their commutations and administrative skills allowed us as buyers to be constantly up to date, and fully informed on the buying process. Whether it was navigating Solicitors requests for paperwork, or even answering any menial questions we had for our lack of knowledge, they were more than happy to help!
The aforementioned staff also were happy to meet us face to face, welcomed us into their office, to run us through things delicately. It was good to have a set of friendly faces throughout the transaction we could call on.

We will be using ERE again in the near future.

18 April 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your wonderful review Shay, we are thankful for this feedback and look forward to working with you again.

Rated 5 out of 5 stars

Arturs & Eimeren are the best!!

I never expected that buying my first home in the UK would be such an exciting experience, and I was blown away by Eimeren and Arturs' enthusiasm throughout the entire process. They were very enthusiastic about my owning a property in the United Kingdom, and they closely followed and comprehended all of my financial and currency exchange challenges.

They gave me their all, and I will recommend anyone looking for their first buy-to-let property in the UK to work with these two because they are the best.

21 March 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for taking the time to write this lovely review Iyam. We have passed your feedback to Arturs and Eimeren and they were delighted to hear how pleased you were with the service.

Rated 5 out of 5 stars

Thank you Helen!

Helen and her team at ERE were very helpful with my enquiry, happy to recommend!

1 March 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review we have passed this to Helen and the team.

Rated 4 out of 5 stars

Great Experience

Helped out with clarifying everything, very efficient, overall great experience

15 March 2023
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your kind words, we are happy you had a good experience

Rated 5 out of 5 stars

Best Property Investment Partner Around

Having used multiple firms for my property investment search I can say with complete confidence that ERE Property is the best company that I have come across.

They are equitable, diligent and extremely knowledgeable within the areas that they focus. They have been quick to respond to all queries and were key in driving forward my property investment by managing the process seamlessly and following up with various parties.

Arturs was extremely helpful during the reservation process, making time for my questions and responding extremely quickly and in a comprehensive manner to every query I made. He was head over shoulders above the other investment partners that I was working with and focused on a property and structure that suited my criteria.

In particular, Eimeren was an absolute star in handling my transaction and drove the process. She was able to provide more help than my solicitor and made the purchase as hands off as possible. She is an asset to the company and I wish she could have been handling all of the properties in my portfolio!

I will definitely be using ERE in the future as the first port of call for any property purchase that I do.

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Flawless customer experience

Flawless customer experience, thanks to Eimeren Dizon

I am a first time property buyer and it was all new to me. She was kind enough to guide me through what to do from A to Z and and ensured that everything is on place and submitted in time.

She is very kind, supportive, and most importantly responds promptly. I was conscious of deadline and her fast turnaround was really helpful and gave me great comfort.

Reliable, professional services overall.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Sharon and Arturs are amazing

Sharon and Arturs are amazing. They helped me every step of the way with buying my 3 properties. I had lots of questions and if they didn't have an answer straight away they got me one the same day.
When I went to the ERE office in Leeds the staff are really friendly.
They have sent me regular updates without me having to chase them.
I'm really looking forward to continuing my property portfolio with them.
Many thanks for make the whole process easy ☺️

17 October 2022
Unprompted review
Rated 5 out of 5 stars

They were always there to help and very…

They were always there to help and very friendly too. My property manager called Jade was always there to sort all the issues there was and letting me the outcome of the issue I raised. Jade was helpful and friendly at all times. And I would recommend using ERE to anyone out there

1 September 2022
Unprompted review
Rated 4 out of 5 stars

My comment to Sharon

Sharon is a professional in this field. She provided timely and indepth information durning the process. I had no bad comment regarding her.

May be, this is her first time to serve Hongkonger who had no idea about conveyance in UK. I would be frustrated by the jargons, processes and technical terms which should be the common senses for UK people. I could not say the property buying process was perfectly smooth. Yet, all problems I countered were solved eventually.

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Adam Gourley has been appointed and…

Adam Gourley has been appointed and assisting me as dedicated portfolio manager since April 2022.

Adam listens to his client (a quite demanding client like myself) and he is super-responsive, reliable and friendly lettings manager who helps addressing my queries, concerns and various feedbacks on a very timely and sensible manner.

Adam upgraded my overall Buy-To-Let property investment experiences to the next level.

I am very pleased to have Adam standing by me at all times and I do look forward to continuing my good relationship with him.

Thanks Adam!

16 August 2022
Unprompted review
Rated 5 out of 5 stars

ERE property has been a delight and…

ERE property has been a delight and made the process of my first time buy much easier than anticipated. I was appointed to work with Sharon Barlow and I would like to say a big thanks for her help. She was extremely attentive throughout the process, quick to respond and demonstrated a level of professionalism which made me confident in working with the company!

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Professional institution prioritizing clients and their interests, transparency and efficiency.

I had twice a very good experience with them buying property in the UK. The Founding Partners are hands-on managers and Sales Progressor Sharon Barlow was of a great help in responding to queries, following up on progress, most of the times proactively, and duly addressing any issue so as to expedite the process.

7 August 2022
Unprompted review
Rated 5 out of 5 stars

Sharon got me over the line.

"A special mention should go to Sharon Barlow, who progressed the sale; she was relentlessly efficient and I was highly impressed with her professionalism." Sharon was always available and her quick responsive attitude ensured my deal went through as smoothly as possible. I have no hesitation in recommending Sharon. Thank you so much for everything.

- Rishi Harani.

4 August 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look