Eric Robinson Solicitors Reviews 

609
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally professional, supportive, and explaining every single legal detail clearly throughout the entire process. Consumers consistently note that the overall service provided by the firm is extremely efficient, making complex property and legal matters feel very smooth, reassuring, and completely manageable. However, some people mentioned experiencing poor communication, unhelpful customer service attitudes, and frustratingly slow delays regarding response times. A small group of reviewers also noted a notable lack of support, poor organization, or disorganized handling of their important documents during critical transaction stages.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, efficiency, and helpful... See more

Service

Clients share positive opinions on service, noting professional and efficient experiences throughout property... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Users describe ambiguous interactions with response time, highlighting a split in customer experiences. Many... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received outstanding service from Chantelle. Very quick responses to all emails, a fast and accurate quote, keeping us updated at every stage and willing to chase third parties if they were dra... See more

Company replied

Rated 5 out of 5 stars

Ive recently used Chantelle Bennett from Eric Robinson Hedge End to sale & purchase a property. Chantelle & her assistant Megan did a brilliant job. Communication was excellent were always on hand to... See more

Company replied

Rated 5 out of 5 stars

I dealt with Michelle in the Conveyancing Dept. To say she is she is fantastic would be a vast understatement! I have worked with numerous solicitors over the years and never with one who was so... See more

Company replied

Rated 5 out of 5 stars

We recently had Miya Smith at Eric Robinson’s act for us with the sale of our late mother’s property and we cannot fault the service she and the team gave us. Diligent and professional throughout the... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Estate Planning Lawyer
  4. Family Lawyer
  5. Law firm
  6. Property lawyer

Written by the company

At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

609 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(609)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Miya was always calm

Miya was always calm, efficient and a good listener during a surprisingly difficult and protracted conveyancing process.

17 September 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Miya. We look forward to working with you again in the future.

Rated 1 out of 5 stars

Terrible solicitors- do not recommend

Myself and my ex partner had read so many great reviews about Eric Robinson solicitors so hired them to aid us with the transfer of our house into his name. We were unfortunate enough to get Chantelle Bennett as our solicitor. She has been nothing but unhelpful during this process and has caused numerous delays. On multiple occasions she has not told us what needs doing in order for the transfer to move forward and has not responded to many emails asking her for an update or if we need to do anything else to get things moving quicker. She gave us a date of when the transfer would be done, that was now a couple of months ago and we are still not much further ahead than we were then. It has honestly been one of the worst experiences with a solicitor that either of us have dealt with and we are extremely disappointed and regretful that we chose Eric Robinson Solicitors, I do not recommend them to anyone. They do not even deserve 1 star.

18 September 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Dear Emily

We are extremely disappointed to receive your feedback as we strive to obtain consistently high levels of client satisfaction as demonstrated by our review scores.

Feedback is important to us as it provides opportunity to ascertain what we can do to maintain high levels of service and client satisfaction.

In this case, I note that you are not a client of the firm in respect of this transaction which means we must take care not to disclose information relating to our client’s matter owing to our duty of confidentiality. Our response is therefore general in nature.

We have however discussed the matter with the solicitor acting and we conclude that your feedback does not accurately represent the facts, and we can only assume that you are not fully aware of the details of the transaction.

As you are not our client, we would not, without express authority, engage with a third party (you) and perhaps this is why you have not been responded to.

We note also that our client has not indicated dissatisfaction with the service this firm and the solicitor in question has provided.

We are sorry that on this occasion Eric Robinson Solicitors hasn’t met your level of expectation based on the positive reviews you reference in your review.

Rated 5 out of 5 stars

Hazzra Huxford is exceptional!

Hazzra Huxford at Eric Robinson is truly exceptional at her job, and I’d recommend dealing with her to anyone. She recently dealt with a property purchase for me.

Hazzra was extremely professional and efficient throughout the whole process. All of the information she provided me with was very well communicated and she carried out all of the necessary research and enquiries in great detail and depth. I was absolutely confident nothing at all would be missed or quickly skimmed through! I felt no need to chase Hazzra up on anything at any point, as it became clear to me (very early on!) that she would reach out to let me know as soon as there were updates on/or I needed to action anything.

I’m a first time buyer but Hazzra made the solicitor side of things a breeze and pretty much stress free on my side. I’m very grateful. Thank you so much, Hazzra!

29 August 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Hazzra. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Miya Smith did an excellent job on the…

Miya Smith did an excellent job on the conveyancing for the sale of our farm. She was great at communicating and prompt at replying to our queries, speaking on the phone whenever that made the process simpler or faster. I would have no hesitation in recommending her to anyone looking for a professional and approachable solicitor.

15 August 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Miya. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Conveyancing (Sale and Purchase)

We instructed Eric Robinson (Sarah Hogarty) for the sale of our house and purchase of a new property. Sarah and the legal team were fantastic throughout the whole process. Professional conveyancing with clear communication.

18 August 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sarah. We look forward to working with you again in the future.

Rated 5 out of 5 stars

An exceptional experience

Emma Gillespie was brilliant when dealing with both the sale of my property and the purchase of our new house. She was meticulous, efficient and kept me informed of new developments every step of the way. I would not hesitate to recommend her and Eric Robinson Solicitors to anyone.

8 August 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Bitterne Branch

I dealt with Michelle in the Conveyancing Dept. To say she is she is fantastic would be
a vast understatement!
I have worked with numerous solicitors over the years and never with one who was so proactive as opposed to being reactive.
It was quite a lengthy chain but we were kept updated throughout and nothing seemed too much trouble.
Could not recommend her services enough!

22 August 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Michelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

We are so impressed

We are in the process of buying our first home, my whole family have used eric Robinson in the past and I'm glad we have used them! Our solicitor Hannah has bent over backwards for me my husband and 2 girls, I can't wait to give them their own rooms! This was my dream for them and I have actually achieved it! Im so thankful to Hannah for helping make it possible. Thank you 😊 x

19 August 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Hannah. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Hazzra was absolutely outstanding – truly an asset to Eric Robinson!

I was amazed at how smoothly and quickly the purchasing process was handled. After a previous bad experience with another firm, where I had to pull out of a purchase due to poor service, I was honestly nervous to start again. But Hazzra completely restored my faith in the conveyancing process.

From start to finish, she provided clear and continuous updates, ensuring I understood every step of the transaction. Her professionalism, efficiency, and genuine care made what could have been a stressful process feel effortless.

Without a doubt, I will be requesting Hazzra for all future property purchases as well as recommending to friends and family. Thank you once again for your exceptional work – you’ve truly made this experience a pleasure!

15 August 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Hazzra. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I received excellent support and…

I received excellent support and guidance from Terry Campbell- Barnard, after the death of my husband, in managing the registering of probate and transfer of property into my name.

7 August 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Terry. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Highly recommended for first time buyers

We used Eric Robinson to help with the purchase of our first home. Miya was absolutely brilliant and we couldn’t recommend her enough. Great communication, fast responses and she answered any queries we had.

If you’re purchasing a home, definitely consider Eric Robinson - they made the process far less stressful than what I had anticipated for it to have been!

1 August 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Miya. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I had been a customer around 20 years…

I had been a customer around 20 years ago and needed some help. I feel Eric Robinson went above and beyond to help me with no gain to themselves. Great service!!

1 August 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback and are glad to have helped. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Our “quick” sale was in fact a marathon…

Our “quick” sale was in fact a marathon due to things out of our control but luckily we had Sylvia Garcia on our side the whole time fighting many battles and tackling some complex situations. I spent a lot of time speaking with her on the phone and her knowledge and professionalism knows no boundaries. She was a pleasure to deal with. We are very grateful for Sylvia. Would recommend 100%.

31 July 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.

Rated 5 out of 5 stars

What should have been a relatively…

What should have been a relatively straightforward sale became more complex after part of the chain fell through but Sylvia Garcia worked with us throughout the process and we managed to get it over the line after a lot of work. Highly recommended

4 July 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very clear

Very clear, professional, friendly and helpful initial meeting that covered aspects we hadn’t considered. After which all our questions were dealt with promptly as everything fell into place in the agreed timelines.

3 July 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Flat buying process

I used Eric Robinson Solicitors to help purchase my first home and Chantelle couldn't have been more helpful with the process, she constantly gave me updates and was very helpful with any inquiries I had, would definitely recommend them if you're buying a home.

20 June 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle. We look forward to working with you again in the future.

Rated 4 out of 5 stars

Impossible to make contact with

Have been holding off on writing a bad review, but it's got to the point with Eric Robinson where I've practically given up any other option.

Michala Ward, our conveyancing solicitor for our house purchase, was pretty good throughout the process, and we completed in just shy of 3 months.

The problems have come since. It seems that once the process is complete, you are completely ditched.

As we have purchased a leasehold property, there are various extra forms we have to fill out, requiring additional documentation. Despite around 10-15 emails to various members of staff at Eric Robinson over the last 3 months, I have still not been able to get this documentation, meaning we are still not technically recognised as the owners of our property, despite it being June when we moved in in December.

One member of staff, Dana Tostevin, ignored my emails for 2 months. Then an additional member of staff, Sara Wilkins, wrote to me to say that Dana no longer worked there, but Sara herself is unresponsive to emails and is still not providing us with the documentation we need.

This is slowly becoming a bit of a nightmare, and Eric Robinson don't seem to care now that the invoice has been paid. I would avoid recommending them.

EDIT:

Since writing the review, ERS have become much more helpful, and I'm positive this will be sorted in a few weeks.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Sylvia Garcia

Sylvia Garcia, delt with the selling of my mums flat. It turned into a marathon, due to the buyers solicitors being incompetent and the buyer stalling for time. Sylvia was very much on my side but it was an emotional time for me. Sylvia was very professional with emails and always got back to me when l left a message.
As an older person l would have liked to engage with someone face to face and didn't realise Sylvia was working remotely. But, we got there in the end.
And l thank her for her time and patience.

25 June 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Great service

I found Terry Campbell-Barnard to be very knowledgeable and to have a very practical approach with a great attention to detail. His work was also undertaken in a very timely manner. I can therefore very much recommend him.

18 June 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Terry. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Helpful conveyancing team

Thanks to Sylvia Garcia and her team I successfully completed my flat purchase. As a first time buyer, she simplified the conveyance process and was very patient, polite and understanding, helping me resolve a tricky situation and getting the transaction over the line.

23 May 2025
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.

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