Erie Home Reviews 3,488

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,215 reviews, reviewers overwhelmingly had a great experience with this company, praising the quality of their service and products. Customers consistently highlight the professionalism and efficiency of the staff, noting their punctuality, hard work, and thorough cleanup after installation. Many appreciate the detailed explanations from sales representatives and the overall smooth process from start to finish. However, some customers also noted concerns regarding the pricing, finding it to be on the higher side, though many felt the quality justified the cost. A few other people also felt that the sales approach was a bit aggressive or that there were issues with the initial installation quality and subsequent cleanup.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, courtesy, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of materials used, such... See more

Product

People report positive experiences with the product, with many expressing satisfaction with their new roofs,... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the cost of services, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erie fixed our garage roof and finally it is safe and dry again. They also fixed a joist or two that I didn't even realize were broken! The roof had a few holes in it after, I don't honestly... See more

Rated 5 out of 5 stars

Getting a new roof is a major investment. I did not want to do it on the cheap nor be taken advantage of. I made a great decision selecting Erie Home. From my initial meeting with a customer represen... See more

Company replied

Rated 5 out of 5 stars

I made the right decision when I chose Erie Home for my roofing project. A sales consultant and roofing specialist visited my home to consult with me and educate me on the damage to my roof, Erie Home... See more

Rated 5 out of 5 stars

Excellent job unbelievable workers they left the yard cleaner than when they found it … to be honest I didn’t care for the price but you get what you pay for … couldn’t be happier.. better materials a... See more


Company details

  1. Roofing service

Written by the company

Across the United States, Erie Home is a leading home improvement and replacement contractor representing decades of experience while providing investment grade improvement solutions, direct to the homeowner. Lifetime warranty offerings and convenient, in-home financing options ensure that every homeowner we work with gets the most value for their investment. We're committed to providing an overall great customer experience making a project completed by us, your easiest home improvement project ever. Erie Home is proud to maintain high consumer ratings with Trust Pilot, Google, BBB, Guild Quality and listed as one of America’s Top 100 Roofing Contractors. Choose Erie Home for your next home improvement project and experience the difference for yourself. Our highly dedicated team is here to help you make your dream home a reality. Erie Home is also listed with Inc. 5000 as one of America’s fastest growing companies as well as a leading brand with the industry’s most widely used source, Qualified Remodeler.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Erie Home was so easy to work with

Erie Home was so easy to work with. From Gage coming to my home and explaining everything involved with getting a new roof. There was no pressure. Then Matt taking over and getting me scheduled. Installation was quick and efficient. So happy with how pretty my roof is.

30 March 2026
Unprompted review
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Reply from Erie Home

Hi, Amy. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

They were very quick in finishing my…

They were very quick in finishing my roof they did a wonderful job and scheduling was extremely fast

25 March 2026
Unprompted review
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Reply from Erie Home

Hi, Ginger. Thank you for taking the time to submit a review, we really appreciate it!

Rated 5 out of 5 stars

Good install crew

I have a two story house with a 45 degree roof. The install team roofed 95% of my house in one day after getting a late start because of rain. They kept a clean worksite, picking up much of the debris as they worked. The second day two men finished the details and cleaned up everything.
My only complaint is that the final price was about 10% higher than the verbal estimate.

30 March 2026
Unprompted review
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Reply from Erie Home

Hi, Fred. Thank you for taking the time to submit a review, we really appreciate it!

Rated 4 out of 5 stars

Job completed in one day

Job completed in one day. Small home.
Good job cleaning up. Was told it was a level 4 roof. I went for the first estimate,
Should have shopped around. We love the roof, just seemed a little high $$ to me.
But satisfied with the job.

3 March 2026
Unprompted review
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Reply from Erie Home

Hi, Charles. Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

We are satisfied home owners

From the beginning salesman to the end of job task everyone was professional made me feel a sense of trust and comfort that we have the right people to get the job done.The roof and gutters looked outstanding. Thank you so much Erie home

31 March 2026
Unprompted review
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Reply from Erie Home

Hi, Johnny. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Very Impressive Work With A Commitment to Communication

We were very impressed by the work done by Erie. From the very beginning everything was explained clearly and were shown the high quality of the materials that would be used for our new roof. The communication during the whole process was exemplary. The team was able to deliver the materials and complete a full tear down and installation within 1 day! The new gutters were completed the following day. Erie Home far exceeded my expectations!

23 March 2026
Unprompted review
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Reply from Erie Home

Hi, Mark. We are thrilled to learn that you had a positive experience with us!

Rated 1 out of 5 stars

Elder Abuse!

RUN! Our family discovered that our 80 year old grandma was signed into a home‑improvement loan for 88k with a 10k fee and fully maturing at $182,000 for a roof replacement of her 1400 sq ft. home and double car garage. Quotes for the same work have come in for 16k-19k range. The work was not permitted nor complete although a certificate of completion was provided. Also security footage shows their salesman laying on this elderly and vulnerable woman's floor, he also requested all of her bills so that he could review to qualify her for financing... The legal and risk team justifies this behavior and has offered no solution to resolve this matter.
This situation involves Erie Homes/Erie Construction, LLC
If you experience the same, please report this to adult protective services. This is a crime!

9 April 2026
Unprompted review
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Reply from Erie Home

Hi, TJ. At Erie Home, we strive for excellent customer service and are disappointed to hear we fell short. Please call us at 800-684-4628, so we can discuss.

Rated 5 out of 5 stars

We love the looks of our new roof

We love the looks of our new roof. The installer did a great job with the roof and the clean up after the job was done.

20 March 2026
Unprompted review
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Reply from Erie Home

Hi, Jerry. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Said they’d be here at 7:30 AM

Said they’d be here at 7:30 AM, right on time, started work immediately, very respectful kept the yard clean as they worked. My roof looks amazing. Their cleanup was super , never knew they were here and they follow up with you to make sure that you’re pleased.

4 April 2026
Unprompted review
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Reply from Erie Home

Hi, Vickie. Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Very professional workers

Very professional workers. Everything done in a timely manner. Great products and financing. All debris was cleaned up. Highly recommend this company.

25 March 2026
Unprompted review
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Reply from Erie Home

Hi, Felicia. Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

Basement waterproofing

Sales people and work crew all kept me informed throughout the process. Basement work was completed on time and as expected. I appreciate the daily cleanup.

25 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Shawn. We are thrilled to learn that you had a positive experience with us!

Rated 5 out of 5 stars

Excellent product

Excellent product, respectful and knowledgeable team with multiple pictures taken during the roofing process, work done on time and great cleanup.

1 April 2026
Unprompted review
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Reply from Erie Home

Hi, June. Thank you so much for leaving us an A+ review!

Rated 4 out of 5 stars

A job well done

Our roof was completed effuciently & in a timely manner. Some nails were left in the yard, but the inspector got most of them on his visit. Overall, it went well!

19 March 2026
Unprompted review
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Reply from Erie Home

Hi, Craig. Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

I was very happy with the job that they…

I was very happy with the job that they did. They were here at 8:00 AM and left by 2:30. They cleaned up after themselves so good that you didn’t even notice they were here. Thank you ERIE Holmes.

7 April 2026
Unprompted review
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Reply from Erie Home

Hi, Esperanza. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Solid experience

Solid experience, good advice navigating a complicated process. Hard-working crew, diligent, good communication.

15 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Fitz. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

We wanted to replace before I retire

We wanted to replace before I retire, and my wife learned of Erie Home online. I wasn't sure how much life was left in our current roof(no proof of leaking), but I knew it would need to be replaced in not too distant future.
They arrived ahead of our scheduled time, performed the assessment quickly, sat down and provided evidence of current risk/life expectancy of the current roof, explained Erie's value proposition of being responsible for both their product as well as their service(very unique to them), and then the quality of their two products(decorative steel/high-end shingles), provided examples of nearby roofs/service, and attractive finance options...We signed that night. They then contacted us multiple times to confirm agreement, schedule, expectations. Installation started at 8:30(in March) and worked into the evening to tear-off and replace whole 2000' roof in one day. Provided photos of the whole process. They replaced at least a dozen sheets of ply wood indicating the roof did need to be replaced. Roof looks beautiful and the warranty for both service and product will live long beyond me and is transferrable to the next owner(hopefully 25+ years from now). Kudos to Erie

9 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Shawn. Thank you for taking the time to submit a review, we really appreciate it!

Rated 5 out of 5 stars

Reliability

Professionalism, expedient, promptness and integrity.

18 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Roy. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Very pleased with their product their…

Very pleased with their product their workers are cleanup from one to 10 they completed everything

30 March 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Roberta. Thanks for taking the time to share your positive experience. We truly appreciate it!

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