Erth Labs Reviews 

1,259
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 1,091 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced major delays, noting that their orders took weeks to arrive or never shipped at all. Many buyers also pointed out that they encountered issues with recurring subscriptions and struggled to cancel them. People felt that customer support was unresponsive and unhelpful when trying to resolve these issues. However, some customers also noted that the coffee tasted great and provided a nice energy boost. A few other people also felt that the support team resolved their inquiries quickly when they managed to get in touch.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in opinions regarding taste and... See more

Order

Reviewers mention negative feedback about order processes, citing extreme delivery delays and missing... See more

Customer service

People report negative experiences with customer service, noting that it is a nightmare and highly... See more

Response time

Clients share ambiguous opinions on response time, reflecting a high level of disagreement among reviewers.... See more

Subscription

Customers consistently note negative experiences with subscription, primarily due to automatic enrollment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

RUN, Do Not Walk away from the offers on your social media feeds. I like mushroom coffee for the caffeine reduction and the benefits of adaptagens and essential mushrooms. I bought one bag as a one-... See more

Rated 1 out of 5 stars

Only because Zero is not an option. Your cancellation portal does not work and you sent me coffee when I told you to cancel and informed you that the portal did not work. Your bots just continued wi... See more

Rated 1 out of 5 stars

I did not approve saving my credit card details, and did not approve recurring orders. I got an email from ERTH Labs that they could process a re-order due to not having my CVV number, which I did not... See more

Rated 1 out of 5 stars

Be very careful. This was a really bad experience. I was notified that a first auto ship was in the works. IIMMEDIATELY contacted the company NOT TO SHIP. Was told if a shipment arrived, I could re... See more


Company details

  1. Coffee store
  2. Health food shop

Written by the company

At Erth Labs, we're on a mission to reinvent your daily coffee ritual. Our flagship Superfood Brew blends smooth, low-acid coffee with powerful functional ingredients like Lion's Mane, Turkey Tail, Cordyceps, Ashwagandha, and Collagen to support clean energy, sharper focus, and vibrant wellbeing with every cup. We believe feeling your best shouldn't be complicated—which is why we've created a delicious, easy-to-enjoy coffee that helps you fuel your day and build healthier habits, one sip at a time.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(1,259)

1,253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The product tastes great

The product tastes great. I enjoy it every morning. The only problem I had was the tracking link. It stayed on label produced and never showed movement towards delivery. Then all of a sudden it was here.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered on the 8th of August

Ordered on the 8th of August, it is now the 29th of August and still haven’t received my order. When I tried to email customer service I was only met with an automated response that says it shipping takes 7-13 days. It has been well over 13 days and the link still says “preparing these items for you.” It may be a good product but I wouldn’t know as I haven’t been able to try it…

29 August 2026
Unprompted review
Rated 1 out of 5 stars

I should have checked here before…

I should have checked here before ordering. I placed my order on May 22nd and followed up about 10 different times after that. I was constantly told that they were oversold. About a month ago I got an email from the founder saying that the problem was the shipping module but that my order would be shipped within three to four days. Needless to say the order was never shipped. I have not received my order yet and it's been over 3 months since I placed it. Glad that there was no money in my account when the subscription was going to be charged a month later. I cancelled it immediately. I was going to be a subscriber for life. I thought this was an amazing product. Too bad I never got to taste it.

22 May 2026
Unprompted review
Rated 3 out of 5 stars

Order has been stuck at "label created"…

Order has been stuck at "label created" for over a week. I emailed to ask why and received emails back that Erth is looking into it; sorry; and I should receive "updated delivery details" in 48 hours.
Not delivered in 48 hours - details updated. So... I'm waiting.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful! I do not recommend!

Be very careful. This was a really bad experience. I was notified that a first auto ship was in the works. IIMMEDIATELY contacted the company NOT TO SHIP. Was told if a shipment arrived, I could return it. I was then promptly billed. Then a shipment was picked up by the carrier Many days after I asked not to ship. Then I received an email from “customer service” stating i was no longer eligible for return nor refund. Have not even used FIRST shipment. WILL NEVER BUY FROM THIS COMPANY AGAIN. I understand autoship game and have canceled others in time and with customer support.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Paid Money, No Delivery

I ordered the starter kit and 20 days later, I have yet to get it. USPS Label created on 08/20 but USPS doesn't have possession of the item.I'm pretty disappointed in the company right now. I'll give them another week, then dispute the charge, and never buy from them again.

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor business practices

I was unaware of getting automatic shipments. I sent an email expressing this. The shipment and charge took place. The original order took weeks and a threat to not pay before first shipment was filled. I have to say I have not even tried the product. My displeasured is based on your business practices.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Your company sucks swamp water

Your company sucks swamp water. Still haven't received my original order sent several emails requesting refund and cancellation of subscription and you are still charging me for a subscription which i have never received the product. Original order #74665 07/31/26 FRAUD FRAUD FRAUD

31 July 2026
Unprompted review

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