Been using eSalon now for over a year, I can’t imagine ever not using it. I have my own personal colour which I absolutely love and that you couldn’t get from box dye
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Review summary
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This company is amazing! The hair colour is lovely and lasts for ages. They also have people who will work with you to find the right colour. The colour itself is packaged in lovely box with instruc... See more
Used for the first time recently - loved the colour and the way my hair felt soft afterwards. However, the colour didn't quite cover my grey roots along my parting 100%. Contacted my colourist, she... See more
Really fantastic service, my first order I didn't get the colour I desired, really didn't get on with it. Messaged the colourist saying what I'd prefer and they made me up a new one for free. I'm on... See more
Company details
Written by the company
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.
Contact info
1910 E. Maple Avenue, 90245, El Segundo, United States
- esalon.co.uk
4.0
Great
780 reviews
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Replied to 100% of negative reviews
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This was my first time using e-salon
This was my first time using e-salon. I like the colour which looks very natural. Ordering and choosing the colour was easy and the delivery was on time. The follow up to check the colour was good, before my next order was dispatched, was very reassuring. Again, the delivery was on time. Very pleased overall.
23 August 2024
Reply from eSalon
Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
Reply from eSalon
Hi Annon! Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.
Too expensive and faded
Way way way too expensive for what it is- faded after 10 days!! Very disappointing
13 August 2024
Reply from eSalon
Hi Charlotte! We are sorry to hear your color faded. Please email us at help@esalon.com so we can help you further.
So glad I decided to give eSalon a try!
I have wrote a lot of grey coming through and i get 'hot toys' with box dye. eSalon tailored my colour so I get a beautifully natural result. The colour is also a much better colour with fewer purpley undertones. It has depth and dimension rather than just being a flat colour. The instructions are brilliantly easy to follow and the little extras are a lovely touch.
12 August 2024
Reply from eSalon
Stephanie Thompson - Thank you so much for your feedback! We are so happy to hear that you love your custom hair colour. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Please feel free to contact us at help@esalon.com if you have any questions. Happy Colouring!
Just coloured my hair with my second…
Just coloured my hair with my second months application. Really pleased with the results. Great grey coverage. Love the correspondence when my next monthly delivery is due. Thankyou for all you do
17 August 2024
Reply from eSalon
Hi Traci! Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.
Blond to black.
I though I'd order a product I'd seen all over the Internet and in beauty magazines. Im a mum of 3 so buying a personalised premium product is a treat. My hair was light blond and I wanted to go to medium blond. I though I was safe as I get to speak to a colouring expert if there's any problems. The questionnaire was easy and so was ordering. I got an email from an expert with my colouring plan and they said to use a gold tint first. My order came beautafly packaged it was so easy to use but 15 minutes later my hair is black. I was distraught all I got on the phone was a refund and told at least its only demi permanent and it will wash out with no explanation of how it happened. I got no further by email. Basically told I'd have my refund there's nothing more esalon are willing to do. I'm now left with my disgusting black hair and have to go to a real professional and pay out for that.
22 August 2024
Unprompted review
Reply from eSalon
Hi Samantha! We are so sorry to hear about your personal experience. If you still need help, we'll be happy to assist you at help@esalon.com.
Beatiful colour,adjust like I asked to
Beatiful colour,adjust like I asked to. Easy to make changes and contact. Hovewer the colour didn't hold to my hair longer than 10 days,easy washes off which is not worth £27 :((
15 August 2024
Reply from eSalon
Hello Marta,
Thank you for your feedback.
We are so incredibly sorry to hear that your experience was not all it should have been and that your color did not turn out as you had hoped.
Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
Just brilliant service
Just brilliant service, really take notice of my comments to improve a good result for me
14 August 2024
Reply from eSalon
Hello Sarah,
Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Really wanted to love this
Really wanted to love this as it gets such great reviews. But no.
I have been dying my hair for 24 years with salon & box colour & have never had one fade so quickly. In 2/3 washes!
E salon tweaked my colour & resent it FOC. But again it has faded.
More so than a semi-perm gloss colour my hairdresser used to use. I use colour protect, don’t use v. hot water, haven’t been swimming-all the things they said not to do, I don’t anyway. So I’m disappointed but glad I tried it & it’s just not for me & I have seen others say it fades quickly too. It also has too much red undertones for my liking.
As with lots of things, this doesn’t suit everyone. I won’t be repurchasing & will go back to my trusty box colour.
1 August 2024
Unprompted review
Reply from eSalon
Natasha Miller - Thank you for your feedback. We are truly sorry that you are disappointed by your hair colour. Your satisfaction is very important to us, we want to work with you to find a resolution, and have your hair looking its very best. Please contact us at help@esalon.com we'll be happy to help you in any way we can.
Perfect arrangement to get the colour…
Perfect arrangement to get the colour you want catered directly for you delivered to your door
26 July 2024
Reply from eSalon
Hello GL,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Reply from eSalon
Hello Rafia,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Really loved the colour I purchased
Really loved the colour I purchased, Mahogany Blonde but it faded after 2 or 3 washers, probably would have continued using it to see if the colour got better when using it regularly but is too expensive, if it was £12 - £15 wouldn't mind paying that but when it's over £20 it's too much, charge less esalon then you would keep more customers.
31 July 2024
Unprompted review
Reply from eSalon
Hello Lisa,
Thank you for your feedback!
Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
No Going Back
I have used eSalon for 3 months now and I will never use any other Hair dye, it covers all my grey really well, the coverage is amazing, and I am in love with my colour. thank you eSalon
23 July 2024
Reply from eSalon
Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.
Love the whole process love the dye but…
Love the whole process love the dye but do fine expensive.
24 July 2024
Reply from eSalon
Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
Good quality and very convenient.
I was happy with my colour and also other products that I bought (shampoo and conditioner )
The communication was good when I needed to change my order
15 July 2024
Reply from eSalon
Hello Rosemary,
Thank you for your feedback!
Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
good quality product
good quality product, excellent customer service and follow up support
8 July 2024
Reply from eSalon
Linda - Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Really easy service and super helpful…
Really easy service and super helpful if I need to postpone a delivery
15 July 2024
Reply from eSalon
Hi Nat! We are glad to hear you are happy. Please email us at help@esalon.com to update your upcoming order.
Great service
Excellent customised solution for gentle hair colouring.
Great customer support.
2 July 2024
Reply from eSalon
Hi Elly! Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.
Excellent 👌
Great , long lasting colour, fast delivery , excellent customer service, strongly recommended
8 July 2024
Reply from eSalon
Hi Magda! Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.
Reply from eSalon
Hi Alina! Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
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