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EsaunaShop Reviews 240

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 1 out of 5 stars

I sent one piece back to the address they gave me in Lithuania. I paid for the return transport. Now the parcel has been returned, and the postman wanted 24 € from me. I didn't take it. I will never... See more

Company replied

Rated 5 out of 5 stars

I made two orders and both times I was fully satisfied. Goods came in good condition and quality.

Rated 5 out of 5 stars

I chose this company as prices were lower that in Spain with same product, I also read reviews here that made me confident about it. After 3 months of order (it came within 3 weeks, earlier than expec... See more

Rated 5 out of 5 stars

Very good service. We ordered somewhat hesitant because, well, you never know with internet in these times. Deliverytime was a little long, but they already informed us about this when we made the or... See more

Company details

  1. Sauna Shop
  2. Building materials store
  3. Building Materials Supplier
  4. Online marketplace
  5. Wood Supplier

Written by the company

UAB "Poilsio sprendimai", which owns the trademark Esaunashop has a lot of experience in sauna installation, designing sauna's and selling all sauna equipment. Company CEO Vaidas Baupkus working in this field for more than 15 years since 2005. In 2013 the public was introduced to e-shop www.esaunashop.com where you can find sauna equipment, sauna wood, accessories for saunas, bath doors, and other equipment for sauna installation and maintenance. www.esaunashop.com - you will found all the necessary equipment for your sauna in one place: from the finest bath accessory to the luxurious facilities. We also offer a wide range of the best-known European brands of sauna products to choose from. You will definitely choose the bath equipment or interior details for a family or larger sauna. If you need advice or help, we are ready to share our knowledge with you: we consult on how to equip a sauna properly in accordance with all technical and quality parameters; we provide sauna installation and hardware installation services; we produce lounge chairs, bath cabins, wooden sauna accessories. We also take individual orders for the various sauna products. Our team will provide warranty and post-warranty maintenance on all of our products. We offer our help while creating an unique sauna area projects that will allow you to enjoy the rest of the body and the mind. Sauna is not only in the room, it is sophisticated technological device and we want to help you with our knowledge and expertise that we have gained by working in this field since 2005.


Contact info

4.2

Great

TrustScore 4 out of 5

240 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Harvia sauna heater

Good afternoon,
I ordered a Harvia sauna heater.
I have to say that the delivery was ok, in time.
Good communication.
But when i did send them by mail a question how to connect a cable, because it was nog clear for me in the description they reffered to the manuel all the time.
This a few times, after the third email in which i again told them it was not clear for me in the manuel and did send them a picture with the question to mark the two points where to connect the cable, they did not respond any more.
Think if it clear for them in the manuel its a small thing to help a customer and mark the two points.
Now i have a product which i cannot use because i have no idea to connect.
So really bad service.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

5 Stars

Very good customer service and helpful staff. the product is great.
Overall, a very pleasant experience!! TOP!!!!

15 January 2022
Rated 5 out of 5 stars

Great products

Very happy with the products, The shop is 100 %. Delivery is a bit slow. but I am assuming everywhere is like that.

6 January 2022
Rated 5 out of 5 stars

Everything went perfectly

Everything went perfectly. Fast delivery and super quality. Even a change of order went quickly and easily. I can only recommend the store.

30 December 2021
Rated 5 out of 5 stars

very good

Hi,
I was very satisfied with large options for sauna products.
The transport it's bit expensive for heavy products.
BR.
István.

30 December 2021
Rated 5 out of 5 stars

I must say

I must say, I wasn't sure about this online store at first (I thought it was one of those fake online stores, that take people's money but never send anything). But I decided to risk. And I discovered that actually it's a serious store. Had an issue with one product, and I was very pleased to see that I was taken seriously and the problem was solved. Remember I promised to leave you a good review? Few months has passed, but today I remembered. Thank you.

21 November 2021
Unprompted review
Rated 5 out of 5 stars

First time order here

First time order here. Well for sure not the last. Great communication per mail and by phone. Shipment is fast towards the Netherland and everything packed with care. Keep up the good work.

11 October 2021
Unprompted review

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