Escapefreaks Reviews 141

Alice was very helpful a credit to your company thank you Alice

Called Elvin who helped me through the process of checking in. He was really helpful and polite.

Excellent customer service. ELVIN was excellent with his rapid response to my request for boarding passes. Departure and return passes were emailed straight away to me. Thank you for your prompt service

Elvin was very helpful sent all documents straight away and talked me through everything

My partner started booking with this company, everything was going fine....until they asked for the One Time Passcode (OTP). Everyone says you should never give out the OTP, not even to your bank or card supplier, so my partner dropped the call as she suddenly didnt trust the company.
However the booking for the hotel had been processed, but no booking confirmation was ever sent, further adding to the lack of trust.
I had a heated telephone call with one of their agents who was extremely condescending and refused to acknowledge the fact that we did not want to complete the booking to start with.
After a rather heated discussion, he agreed to process a refund, "within 2 days". I had to send an email confirming i wanted a refund and the reply confirmed 3-4 business days.
I had to chase the refund after 6 business days, after 9 days i was advised they couldnt process the refund so wanted account details, which i sent, and that was the last i heard from them via email, even after sending a chaser email 5 days later.
After waiting a further 3 days i decided to call and was able to speak to an agent who spoke to the finance team and got the refund processed within the hour.

Such an unfortunately long process from start to finish for a refund of monies that should not have been taken in the first place. Also had i not called, and spoken to the very helpful Alex, i would have still been waiting for the refund.

A negative process from the request for the OTP right up to speaking with Alex (who was great)

ELVIN Has helped our family from start to finish with booking our Holiday a Great Experience always willing to help always happy & helpful & has Great Knowledge all our question answered.....Outstanding Customer Service....
Thank you Elvin for all your help much appreciated Brilliant Customer Care..

Alex was very friendly, helpful and informative. I had lots of questions and he answered them all with no problem. Highly recommended.

Unfortunately my partner had an accident a few days before the holiday and was hospitalised. We had to cancel. Elvin was very good in helping with the paperwork so we could make an insurance claim. Thank you

What a lovely, pleasant and helpful person Elvin is. Couldn't fault him in any way.

I’m very happy with the response that I got there was a lot of issues that had to be sorted out for my end, but I was very helpful and very understanding and great patience. Highly recommend this company to sort out any problems with your Holiday . I’m very pleased I’d like to say thank you very much for your help, great response, very patience and very understanding. I’m sure I will be speaking to him again over another matter. lol Eleven was a great help. Very point manners. I’m very understanding and great patience

Elvin was able to resolve and update issue quickly

All booking goes well with Tom Coleman, very profesional

Tom gave us an incredible deal for 3 families for Turkey. He is very well mannered and service is brilliant.

Couldn't fault the service until I was asked for ALL my bank security details ...... NEVER should these be given out to anyone .....

This is my response to your reply
You asked for confidential passwords, which EVERY bank in the land states NOT to give to anyone ..... your practice is wrong !!!

Alice helped us through live chat with our request and then offered to call and helped us sort out our booking and payments. Even offered a room upgrade with discounts applied. Overall good service. Looking forward to the holiday.

Escape freaks spoke to Stephen Kevin Ashley had a wonderful holiday no problems wots so ever very friendly and helpful would certainly recommend this company and will definitely use again

Alex was extremely patient also very understanding very helpful..Alex explained everything to us he was very knowledgable & made this an easy experience to book and left us feeling safe that everything was done & nothing left out...reassuring us if we needed extra help or had any further questions we could contact Alex anytime Brilliant Service....

My transfer request was handled by Alex, from escapefreaks. He went above and beyond to sort this query? He managed to successfully send me an email voucher for my transfer which was very short notice!