EscapeSIM Reviews 

75
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note that the mobile plans are very affordable and offer exceptional value for money during international travels across multiple countries. Travelers mention that the digital installation process is remarkably simple, fast, and works reliably to keep them connected everywhere they go. Some reviewers were not happy with understanding complex terms or handling specific device compatibility during initial setup. People also noted occasional minor issues with network connectivity or signal stability during their trips abroad. A few users experienced temporary difficulties before receiving prompt and helpful assistance from the responsive customer support teams.

What people talk about most

User experience

People report positive experiences with user_experience, highlighting that the setup is quick, simple, and... See more

Product

Consumers find the product to be an excellent, cost-effective, and affordable eSIM with variable choices and... See more

Service

Users describe positive interactions with service, highlighting great overseas performance, fast internet,... See more

Price

Reviewers express great satisfaction with the price, highlighting the affordable and competitive rates... See more

Value for money

Reviewers highlight positive aspects of value_for_money, describing the product as an extremely reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very cost effective SIM which I purchased for myself and also made various purchases for a group of friends. Had a small issue within a few days of activating the SIM which was fixed very very quickly... See more

Rated 5 out of 5 stars

I’ve used EscapeSIM several times now and I’ll continue using them: - value for money - great after sales service (lost wifi in the middle of a download, the email response was very quick) - zero... See more

Rated 5 out of 5 stars

I struggled with old SIM out and new SIM in, years ago before eSIMS arrived to confuse me even more. I faced new terms of which I couldn’t understand. Eg: Allow Cellular Data Switchin... See more

Rated 5 out of 5 stars

Bought an e-sim and set it up for my husband just before he went overseas and it worked fine , he had an issue (user error) and Tom was straight on helping us. Tom couldn't do enough to help us. Hig... See more


Company details

  1. Mobile network operator

Written by the company

Your 100% Australian-owned eSIM provider with prepaid plans covering over 170+ countries – making it easy to escape.


Contact info

4.8

Excellent

TrustScore 5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(75)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“Reliable and Affordable eSIM with Exceptional 5G Coverage”

In July and August, I used this eSIM from MobiMatter during my trip to China, Malaysia, and Hong Kong (Asia Package). I was initially sceptical, but it exceeded my expectations with excellent 5G coverage and incredibly fast download/upload speeds (up to 1 GB!). It was also more affordable than bigger brands like AirAlo and Holafly. Surprisingly, some countries offered 5G even when it wasn’t advertised. The SIM worked flawlessly and delivered exactly as promised—highly recommended, and will be using again!

24 July 2024
Unprompted review
Rated 1 out of 5 stars

Sim doesn’t work

Sim doesn’t work. Contacting them doesn’t work as proof of setting don’t upload. Please refund.

Order 9177 and 9171 (bought twice as I thought first time there was an error with activation)

27 September 2024
Unprompted review
EscapeSIM logo

Reply from EscapeSIM

Hello, we replied to your initial email and mentioned that you can send the screenshots of the required settings in an attachment to your reply but instead posted a negative review.

Please check your email as we have followed up again and would love to get this resolved for you.

Rated 5 out of 5 stars

Absolutely loved the ESIM

Absolutely loved the ESIM - it was so easy and convenient to use. I would definitely highly recommend for everyone travelling.

18 August 2024
Unprompted review
Rated 5 out of 5 stars

I have used Escapesim on multiple…

I have used Escapesim on multiple occasions while travelling across Asia and Europe. I have always had great reception, the sim is really easy to set up and was ready to go instantly with no issues at all. I'll definitely be using escapesim for all future travels. I highly recommend.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service at an affordable rate

I used an Esim from EscapeSim for my African Safari through Tanzania and Uganda. It was super simple to set up and worked so well it shocked me that I had service almost everywhere. There were a few dead zones in the middle of the national parks and forests but that’s to be expected! Would recommend to any traveller for a more affordable and efficient alternative to data roaming :)

4 June 2024
Unprompted review
Rated 5 out of 5 stars

I purchased the 21 gig eSIM for my…

I purchased the 21 gig eSIM for my Europe trip. It was really great value and covered all the countries I went to including Turkey and the UK. The eSIM customer service was great, especially when the network went down they were able to help on the spot. Would recommend.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Service. What's not to like?

Searching for a suitable data-only eSIM for the USA feels like a black art. Confidently finding one that offers a good service, good GB and price per GB, and that is valid for the right duration feels almost impossible. However, my search led me to ESCAPeSIM (an Australian-owned eSIM provider), offering 30GB for 60 days at 35.99AUD (£18.63). Sounded too good to be true. How could I be sure they would connect to the right networks, offer 4G/5G and all without throttling at that price? I emailed them for support and their reply was speedy, informative and encouraging (T-Mobile and Verizon, 4G/5G with no throttling), with a follow-up query also responded to swiftly. Their website also provided easy to follow instructions on how to activate the eSIM. The only issue for some might be their choice of a Polish mobile operator possibly resulting in a bit of latency, though none that bothered us. My experience to date? Apart from remembering and working out how to enable data roaming(Doh!), ESCAPeSIM has worked perfectly to date. What's not to like?

Interestingly, Safeway's website appears to be blocked for Polish IP addresses and, I guess, that could be the same for other websites. Fortunately, though I didn't already have a VPN installed on my phone, installing the Windscribe VPN app with a free account and using a free connection to a USA server just for simple browsing means I am still able to access US websites at no extra cost.

22 August 2024
Unprompted review
Show reviews in all languages. (75 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look