Escooter Clinic 

Avoid this company.

I ordered a scooter online for my grandchild, but quickly realised I had placed the order too early and that the payment would cause me serious financial difficulty because I did not have enough money available in my bank account.

I contacted the company to cancel the order just two hours later, before the scooter had been dispatched. I also explained that I am chronically disabled . I have complicated care needs , and live in sheltered housing. I have very little money and had been saving for his birthday, and I even provided evidence of my disabled badge. Despite all of this, they still insisted on charging me a 10% cancellation fee — £115.

Their customer service was rigid, dismissive and showed no compassion or genuine interest in resolving the situation fairly. They simply relied on their own terms and conditions rather than properly considering my circumstances or addressing my statutory consumer rights.

Charging £115 when an online order was cancelled within two hours and had not even been dispatched is, in my view, completely unreasonable and may be inconsistent with UK distance-selling protections. A company’s cancellation policy does not automatically override consumer law.

They were reluctant to return my money and turned a straightforward cancellation into an extremely stressful experience.

I would avoid this company under all circumstances. There are plenty of retailers who treat disabled customers fairly and with respect — use one of them instead.

Avoid this company. I ordered a scooter online and contacted them to cancel it only a few hours later, before it had been dispatched. Despite this, they still insisted on taking a 10% cancellation fee—£115.

Customer service was rigid, unhelpful and showed no interest in resolving the matter fairly, even after I explained my circumstances. They simply hid behind their own terms and conditions rather than properly addressing my statutory consumer rights.

Taking £115 from someone for cancelling an undispatched online preorder within hours is, in my view, completely unreasonable and appears contrary to UK distance-selling protections. Buyers should challenge this and not assume that a company’s cancellation policy automatically overrides the law.

They were reluctant to return my money, dismissive throughout, and made a straightforward cancellation unnecessarily stressful. I would avoid this company under all circumstances. There are plenty of retailers who treat customers fairly—use one of them instead.

I took my machine Fox in for a puncture. I noticed the brakes were weak. They needed bleeding ? The fluid in the cables etc. but over all an excellent job well done. Oh yeah apologies, but apart from that i would have appreciated a *valve cap or dust cap*. On the tyre puncture you fixed.Just saying . The member of staff who greeted me on front till 👍🏽.

Always had great service. Bought 3 EUC's from them and made many recommendations.

HOW THEY TREAT CLIENTS:
Even clients, who are supposed to be his income source, he never respects. Always stealing from them.
Selling them false products.
Refusing to refund them unless they file a PayPal claim.
Gets clients to overpay stuff.
Refuses to refund them even the differences for downgrades.
What a plenty of cases and their severeness which will be revealed also on time.

THIS IS NOT NEW TO esc:
We used to work with him through an employment middle company. He frauded them over 4000 GBP. He cancelled their subscription all of a sudden and stole their employees obviously. He frauded us consequently over unreal promises, delusional contracts, and fake words. You cannot trust a word this guy says. He never sticks to a word, he might change his god if you ask him about twice.

A month and a half ago, I ordered a bicycle from this store and paid a £44 deposit. Two weeks later, I was informed that the bicycle was not in stock. For more than a month, I have been trying to get my deposit refunded. The store either does not respond to my messages or refers to some internal policy. My deposit has still not been returned. I have already contacted my bank to initiate a chargeback. I strongly recommend avoiding this fraudulent store. UPDATE: I would like to clarify the facts regarding the store's response. The store did not refund my money. For nearly two months, I wrote to them daily, but my messages were ignored, and no refund was issued. After a month and a half of waiting and trying to get a response, I had to contact my bank to request a chargeback. My bank successfully returned the £44 to me one week ago. The entire resolution took two months, and the refund was completed solely through my bank's intervention, not by the store.

Un experienced staff! It is better to buy online than to buy from this place. If you need a piece of equipment after buying, they cannot provide good service because they have very poor work experience.

I recently picked up my e-bike (lovely little ride, very pleased) and wanted to give a shout out to the wonderful staff at the Escooter shop, they were extremely helpful, friendly and genuinely sharing my excitement for my new bike, they went beyond the call of duty in offering to help and puzzling out ideas to make the ride more comfortable and safe for me. If you're looking for a scooter or e-bike these guys are worth checking out.. couldn't recommend highly enough.

Disinformation, and hidden fees for cancellation. Did not make clear it was a 'preorder', when the website and ordering process said otherwise. Disgusting shady practice avoid for online orders, although the lady on the phone was okay.

Avoid these scammers at all costs its a bait & switch scheme ,they dont have your scooter as advertised & immediately demand 10 percent cancellation fee which is against the law ,do not contact them on whatsapp as they will send you phishing scam links to hack your phone & back account ,if you buy before reading reviews immediately do section 75 chargeback with your bank & do not create an account with these fools as they want info that is not needed with your email address

Very helpful. As soon as I explained, they were ready to help and did it for me on the spot for free . Very happy with the service!

ABSOLUTE TERRIBLE SERVICE, I WISH I HAD NEVER FOUND THIS COMPANY

I placed an order a few days back on a Sunday evening and called to cancel first thing on next Monday at 8 AM ( an extremely rude lady answered, threatening me 10% will be applied to my order). I have requested to get my refund, BUT totaly IGNORED.
Basically, I have placed an order with a delivery which is supposed to be dispatched within 21 days...(a bit confused as I paid for a Next Day tracked delivery ). Why would you advertise such a thing when you will dispatch an order in 21 days?

I am sending messages EVERY DAY to them and chasing them with my order, but still nothing.

Called to get an update for my order every day, managed to speak with a guy who offered a replacement with a quicker ( NEXT DAY) delivery and lower price, a 12-month warranty and a refund difference. NOTHING DELIVERED, NO UPDATE

No update after. \called 5th day to find out what is happening...Lies...they mentioned the product was IN STOCK and dispatched with a 24-hour delivery time...No update, No email, No refund, No product.

ONLY LIES AND EXCUSES...
We have exchanged a few messages on their WhatsApp business accounts, but without any effective solution. LIES AND CONFUSSION ....

I have tried to keep my calm, but I think I need to move this forward...

I may need to look for Professional Advice on this issue...THIS IS TERRIBLE. I have other things to be stressed about in life...NOT THIS TERRIBLE COMPANY...

I work as an Ops Manager for a company and am planning to speak with my Director's Legal team for advice...this is unacceptable.

PLEASE REFUND MY MONEY

YOU HAVE NO RIGHT TO KEEP MY MONEY FOR A SERVICE OR PRODUCT YOU HAVE NEVER DELIVERED.

Purchased two scooters. Very friendly and professional assistance during the purchase. Repaired under warranty after 4 months, paid for. One scooter had brake issues, and the other was sent for repair due to handlebar problems. A storage fee was charged without information that the scooter was ready. After paying the invoice, I was surprised to find the scooter unrepaired; I was charged storage and repair fees. The scooter wasn't repaired, giving the impression it hadn't even been inspected. Customer service was unresponsive, and there was no refund for the storage fee. I don't recommend this.

The service to the scooter repair was great but customer service was lacking, improved service and interaction would have been better. We felt like we were in the way.

Extremely helpful, I had a million questions before finally buying the part I needed and they were great, answered my questions, were never pushy and the part (tyre) arrived rapidly.

So further to my previous review of being sold a faulty bike from this company. They have now had the bike back for over 6 weeks bearing in mind the bike was received in March and was faulty, they’re still making excuses about the refund! I’ll never understand how a company can continue trading whilst ripping off customers. False promises of refunds that NEVER happen. Today I issued a case in the small claims court. If you are owed money by this company DO NOT BELIEVE A WORD THEY SAY in regards to them refunding you. Issue a claim in court, it’s the only way you will get your money back. There are customers on here who have been waiting since Oct/Nov last year for a refund. They will NOT refund you! The only way to get your money back is via the Small Claims Court. It is such a shame as they are in a niche market they could be very big in and grow their customer base. But their customer service team is shockingly untruthful and their practices even worst. Stealing money that is owed back to customers is not the way forward. So sadly we have to go through the court system to get my refund that has been promised since March!

My experience today was amazing Jamal helped me with my sons bike he was knowledgeable and quick n didn't ask for a thing I highly recommend this shop.

Always really helpful and friendly staff!

I purchased the Inmotion V14 pro but the pads was missing got in contact with them and they sent the pad out straight away always got a reply when I emailed them within 24 hours or so

I had a terrible experience, their website advertises bikes that are not actually in stock, after placing an order for the heybike cargo e bike I never received any updates about my order, so I had to email and call them repeatedly to find out what was going on, they said out of stock and offered me more expensive options like Fiido ebike which I denied and requested a refund. Despite being initially told it would take one week for the refund I'm now being told it will take 14 days, normally refunds take 3-5 days?!! This company appears to be engaging in scam-like behavior by advertising products they don't have. They showed a complete lack of concern for my time and my money which is still not refunded!!

Your reply proves everything I just said, no care whatsoever