Excellent virus checker , virus attacks are a thing of the past since moving over to the ESET system. Secure and reliable with a dedicated help desk, who can actually speak with, Amazing. The onl... See more
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Review summary
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Easy renewal. I have been using ESET for years. Please check the most recent products before you renew your existing licence because there may be a better deal amongst the new ones! I did renew a bit... See more
Company replied
When I first encountered ESET I was living and working in Hong Kong and the system was set up by the in house techies. I found the software to work satisfactorily and were I to hit a problem I w... See more
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A few years ago I was looking for a new AV app and so I asked the makers of Malwarebytes what they were using; and it was Eset. That had to be the best recommendation you could get so I downloaded it... See more
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Company details
- #79 of 130 best companies in Software company
- #9 of 10 best companies in IT security service
- #28 of 44 best companies in Software Vendor
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee.
As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Any questions just call us on 01202 405405 (Mon - Fri, 08:30 - 17:30).
Contact info
Third Floor, Ocean 80, 80 Holdenhurst Rd, , BH8 8AQ, Bournemouth, United Kingdom
- 01202405405
- CustomerServices@eset.co.uk
- eset.com/uk
4.4
Excellent
9k reviews
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Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that installation was easy and helpful. Thank you for your feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Clearer information needed
Haven’t had any issues, but it’s not clear what the yearly subscription fee is when the contract is on auto-renew. This should be made clearer. It’s also not very straightforward to switch the subscription.
1 June 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your feedback. We understand your concerns regarding the clarity of auto-renewal fees and the subscription switching process. We are always working to make these aspects more straightforward for everyone. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Excellent support when l needed it.
4 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're glad we could provide excellent support when you needed it. Thank you for your kind words! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
When it came to renewal the process was…not complicated
When it came to renewal the process was simple . Being a full time worker & with family commitments this is very important.
15 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're glad to hear the renewal process was simple and convenient for you. We appreciate your feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
spam messages received I always delete…
spam messages received I always delete these when they appear on lap-top from ESET
1 June 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are concerned to hear about the spam messages. We are actively investigating this issue to prevent future occurrences. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear our assistant was calm and helpful. We appreciate your kind words. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I seem to be paying two lots of 4.00…
I seem to be paying two lots of 4.00 uk pounds for only two devices
31 May 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your feedback regarding the charges for your devices. Please call 01202 405 405 (option 4) to speak with customer support so we can look further into this for you. Alternatively you can submit a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
all done automatically
31 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
Your review is greatly appreciated! We're glad you had a positive experience with ESET! Your input is important to us, and we’re committed to making necessary improvements. Please do not hesitate to reach out and let us know if there is anything we can do better. You can contact us by calling 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/.
Geri Moore
Customer Support Specialist
Adding Devices
The process of adding additional devices and upgrading was flawless and very easy to complete.
18 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are so pleased to hear that your experience with adding devices and upgrading was flawless and easy. Thank you for sharing your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We are so glad you feel secure online. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Good customer service
As an elderly customer it was good to be able to deal with a helpful person on the phone who made the process easy
30 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are so pleased to hear our team made your experience easy and helpful. Thank you for your kind words. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
If you want to get the best protective insurance cover it has to be Esetrenewing my annual membership and…
When renewing my annual membership and not being 100% sure what my best option would be l contacted Eset by telephone and the operative that I spoke with kindly led me through best option for me.Excellent service,well done.
12 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are so pleased to hear that our team was able to assist you in finding the best option for your annual membership renewal. We appreciate you sharing your positive experience with us. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I have always found ESET UK easy to use…
I have always found ESET UK easy to use and vey relable.
29 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear you find our service easy to use and reliable. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We are so glad you've enjoyed our service for years. Thank you for your continued support! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Been very helpful in the past with new…
Been very helpful in the past with new contacts reminder
7 June 2025
Reply from ESET UK | Antivirus and Internet Security Solutions
We're truly happy to hear our reminders have been so helpful for your new contacts. Thank you for sharing your positive experience! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Peace of mind
29 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
Thank you for your brilliant review and for sharing your feedback with ESET. The Customer Service we provide is our top priority, and we are delighted to have met that goal! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
Your review is greatly appreciated! We're glad you had a positive experience with ESET! Your input is important to us, and we’re committed to making necessary improvements. Please do not hesitate to reach out and let us know if there is anything we can do better. You can contact us by calling 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/.
Geri Moore
Customer Support Specialist
no spam,s or any other problems
28 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're glad to hear you had a great experience with us. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
The people who I spoke to I were very…
The people who I spoke to I were very helpful and dealt with the questions I had.
28 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are so glad to hear our team was very helpful and answered all your questions. Thank you for your wonderful feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
No problems straight forward all sorted
28 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear everything was straightforward and sorted. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
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