Easy renewal. I have been using ESET for years. Please check the most recent products before you renew your existing licence because there may be a better deal amongst the new ones! I did renew a bit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent virus checker , virus attacks are a thing of the past since moving over to the ESET system. Secure and reliable with a dedicated help desk, who can actually speak with, Amazing. The onl... See more
Company replied
When I first encountered ESET I was living and working in Hong Kong and the system was set up by the in house techies. I found the software to work satisfactorily and were I to hit a problem I w... See more
Company replied
We have been with ESET for several years and have always felt fully protected. Renewal has previously been through an agent but he has now retired and asked us to renew directly with ESET. We did this... See more
Company replied
Company details
- #76 of 129 best companies in Software company
- #10 of 10 best companies in IT security service
- #27 of 43 best companies in Software Vendor
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee.
As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Any questions just call us on 01202 405405 (Mon - Fri, 08:30 - 17:30).
Contact info
Third Floor, Ocean 80, 80 Holdenhurst Rd, , BH8 8AQ, Bournemouth, United Kingdom
- 01202405405
- CustomerServices@eset.co.uk
- eset.com/uk
4.4
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I have used ESET for some years and…
I have used ESET for some years and find it very good. Last year I had thought I had updated to include my mobile and laptop. But when the renewal came in it said for 1 device! Now I have received another for my laptop!
22 April 2026
It was relatively easy to renew.
13 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy process to renew
6 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that your renewal process was easy. Thank you for your positive feedback; we appreciate it. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Runs quietly without you noticing in the background
I was recommended to use Eset back in the mists of time when I was using Norton and it was causing havoc with start up taking ten minutes and causing programs to run slowly.
A Techy friend suggested switching to Eset as he assured me it would run quietly but efficiently in the background.
He wasn't wrong.
15-20 years later here I am writing this review.
12 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your long-term experience. It's great to hear that our product has consistently met your needs for many years by running efficiently in the background. Thanks for your review. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you were very satisfied with our cover previously. Thank you for your feedback; we appreciate it greatly. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
ESET Customer Service
ESET Customer Service is very efficient. I’ve needed their services a few times and they’ve dealt with my queries very quickly and sent me emails with updates.
11 May 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our customer service has been efficient and quick in addressing your needs. We appreciate you taking the time to share your positive experience and value your feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our product works well for you! We appreciate your positive feedback and thank you for sharing. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I like the staff but having renewed in…
I like the staff but having renewed in early April the pop
Up keeps coming up saying haven’t. And this is scary not at all reassuring
11 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your feedback. We're sorry you're experiencing unsettling pop-up issues after your renewal. We are committed to providing great Customer Service and we would like to make things right. Please reach out to us directly at: 01202 405405 (option 3) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ , to determine how we can provide you with a solution.
Geri Moore
Customer Support Specialist
I have been with Eset for many years…
I have been with Eset for many years and always found their product to be excellent for my needs. Well priced and easy to contact with and very helpful staff.
24 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our product has consistently met your needs over the years. We appreciate your positive feedback regarding our pricing, accessibility, and helpful staff. Thank you for your long-term support! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you were able to speak with someone and complete your renewal. We appreciate you taking the time to share your feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Easy to renew and to see options
30 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you found it easy to renew and see options. Thank you for your positive feedback; we appreciate it. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
Thank you for your wonderful review and for taking the time to share your feedback with ESET. Our priority is Customer Service and we are ecstatic that we met that mark! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Good service.
9 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
Your review is greatly appreciated! We're glad you had a positive experience with ESET! Your input is important to us, and we’re committed to making necessary improvements. Please do not hesitate to reach out and let us know if there is anything we can do better .Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I used to get my eset cover from an…
I used to get my eset cover from an agent that was good but they moved away. So l went direct and it was easy.
1 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that going direct was an easy experience for you. We appreciate you taking the time to share your feedback with us; thank you for your review. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
We have been with you for a number of…
We have been with you for a number of years and can't fault the service
8 May 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your long-term patronage and are so glad to hear that you've consistently received excellent service from us over the years. Thank you for your feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Always delivers
A long standing fan of ESET, just needed to change my licensing, the home portal (as a micro business) was a bit flaky but still managed to get my license changed and software deployed.
24 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your long-standing support. We're happy to hear that you were ultimately able to change your licensing and deploy the software. We'll look into the home portal's performance to improve the experience. Thanks for the feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I actually got my neighbour to download…
I actually got my neighbour to download your app and as far as I know he was quite satisfied.
23 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that your neighbor is satisfied with our app! Thank you for sharing your positive experience and for recommending our app to others. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
My company is no longer trading ,so…
My company is no longer trading ,so please cancel my eset account.
6 May 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're sorry to learn about your company's situation. Please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ with further details for us to locate your account and process a cancellation.
Geri Moore
Customer Support Specialist
Ive used ESET for over 10 years
Ive used ESET for over 10 years. Never had a single issue with the product and costumer service are great
15 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your long-term support! It's great to hear that you've had such a positive experience with our product and customer service for over a decade. Thanks for sharing! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our services have consistently protected your computer over the years. Thank you for your long-term trust and positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
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