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Holafly Reviews 96,905

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TrustScore 4.5 out of 5

4.7

Telecommunications service provider
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Review summary

Created with AI, based on recent reviews

Evaluating 15,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to purchase, set up, and activate, with many noting its reliability and excellent reception during their travels. The user experience is frequently praised for being seamless, providing consistent and fast data access, making it a preferred choice for international travel. Reviewers also highlight the exceptional customer service and staff, with many appreciating the prompt, professional, and empathetic assistance received from individuals who effectively resolve issues. However, some customers experienced difficulties with the website and initial customer support interactions, describing them as unhelpful or bot-like, which led to frustration and a negative change in their view of the service. A few other people also felt that the internet speed was occasionally slow, making some calls challenging, and some reported issues with their original eSIM being removed.

What people talk about most

Service

People report positive experiences with service, often highlighting its reliability, ease of use, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of installation,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support is often quick,... See more

Website

Consumers find the website experience to be ambiguous, with many praising its ease of purchase and use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Holafly was easy to purchase with the selected countries being USA,Canada & Mexico ( only required the first 2). Easily setup and once landed the data come into effect. Worked throughout my trip wi... See more

Rated 5 out of 5 stars

I was unsure about switching esims and being charged from my local carrier or being charged extra from Holafly when using my phone but everything went very smoothly with no extra charges. 3 phones wer... See more

Rated 5 out of 5 stars

I've used other eSIMS in the past. Holafly is my preferred eSIM now because my experience with them during my trip to China was great. I was able to access my social media accounts even inside the tou... See more

Rated 5 out of 5 stars

Pretty easy to use. Having never used an eSIM before, I thought I’d need to be using a different phone number but this was not the case. It was more convenient to use than my EE account which not only... See more

Company details

  1. Telecommunications service provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97k reviews

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Asks customers to review

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Rated 5 out of 5 stars

the installation was so easy as im…

the installation was so easy as im definitely no tech head and once I landed at my destination the install was automatic and I was able to use my phone and data immediately will definitely be recommending to all my family and friends and loved unlimited data

9 June 2026
Rated 5 out of 5 stars

Bukola excellent customer service

Bukola was very understanding, kind, considerate and professional. One of the best customer experiences I have ever had. I work in healthcare IT in Nova Scotia Canada and based on this experience I would hire her immediately. You are lucky to have her.

10 June 2026
Rated 5 out of 5 stars

The best connection hands down

After using revolut for esim and having a bad experience and the worst connection ever the change to Holafly was amazing and the best for connection in the Caribbean...avoid all others Holafly is the best.

9 June 2026
Rated 5 out of 5 stars

100% Travel with HOLAFLY

Several areas that set Holafly above any other Esim I have used.
1. Pricing data value for money
2. Uninterrupted coverage on my travels
3. Ease of installation and use

20 May 2026
Unprompted review
Rated 5 out of 5 stars

This wonderful woman Mhelody

This wonderful woman Mhelody was able to help me and fix it and a quick matter with my eSIM I was having trouble with my eSIM but she was quick and help me and I’m quite happy with the attention and solution

10 June 2026
Rated 5 out of 5 stars

Easy and reliable

It was easy to choose a plan and install the e-sim. The data was reliable through out my whole trip, whether I was in the city or in the mountains. 10/10

25 May 2026
Unprompted review
Rated 1 out of 5 stars

I was sent a coupon code from the…

I was sent a coupon code from the company expired upon being sent. To get it to work at all agents promised to get back with me with a 72 hour window and did nowt. I reached out 2* . Additional trouble occured.

In addition I was signed up for a subscription when I did reach an agent when I wanted only 17 days of a service. I was the charged again today and given a reference number for a refund that matches the 25 percent refund given as the service did not work as intended on vacation.

Hola fly is unclear with support staff that well into 1.5hours into a service session say I did not understand and I can't help you. 1. Why was a vode sent to me deactivated 2. Why wad I told I could not be helped 1.5 hours into a combo 3. I believe your company has undertaken questionable practices . 4. Why is the support lacking and the systems .

I will be reaching out to visa and my financial institution as I think the practices are concerning as undertaken by Holafly.

1 May 2026
Unprompted review
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Reply from Holafly

Hi Traveler,

This is Adraine from Holafly. Thank you for taking the time to share your feedback, and we are very sorry for the inconvenience you experienced with the coupon code and the delay in receiving a resolution.

We understand how frustrating this situation must have been, especially after being advised of a follow-up timeframe that was not met. We also regret that you had to reach out multiple times and that further issues occurred during your experience.

Please rest assured that we have already submitted a request through our internal platform to gather more information regarding this case. We have also requested additional details on our platform so we can fully review your case.

We appreciate your patience and will ensure you are updated as soon as we receive further information.

Sincerely,
Adraine Harris, Customer Care Specialist.

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