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Holafly Reviews 96,873

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TrustScore 4.5 out of 5

4.7

Telecommunications service provider
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Review summary

Created with AI, based on recent reviews

Evaluating 15,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to purchase, set up, and activate, with many noting its reliability and excellent reception during their travels. The user experience is frequently praised for being seamless, providing consistent and fast data access, making it a preferred choice for international travel. Reviewers also highlight the exceptional customer service and staff, with many appreciating the prompt, professional, and empathetic assistance received from individuals who effectively resolve issues. However, some customers experienced difficulties with the website and initial customer support interactions, describing them as unhelpful or bot-like, which led to frustration and a negative change in their view of the service. A few other people also felt that the internet speed was occasionally slow, making some calls challenging, and some reported issues with their original eSIM being removed.

What people talk about most

Service

People report positive experiences with service, often highlighting its reliability, ease of use, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of installation,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support is often quick,... See more

Website

Consumers find the website experience to be ambiguous, with many praising its ease of purchase and use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Holafly was easy to purchase with the selected countries being USA,Canada & Mexico ( only required the first 2). Easily setup and once landed the data come into effect. Worked throughout my trip wi... See more

Rated 5 out of 5 stars

I was unsure about switching esims and being charged from my local carrier or being charged extra from Holafly when using my phone but everything went very smoothly with no extra charges. 3 phones wer... See more

Rated 5 out of 5 stars

I've used other eSIMS in the past. Holafly is my preferred eSIM now because my experience with them during my trip to China was great. I was able to access my social media accounts even inside the tou... See more

Rated 5 out of 5 stars

Pretty easy to use. Having never used an eSIM before, I thought I’d need to be using a different phone number but this was not the case. It was more convenient to use than my EE account which not only... See more

Company details

  1. Telecommunications service provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97k reviews

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Rated 5 out of 5 stars

First ever ESim

First ever ESim, I've previously bought Roaming and it always ran out, either days or data but I'm a light user, so was nervous to try an ESim, no worries at all, I scanned my QR code on the morning of my flight, activated it on arrival in Spain, ping - worked miles better than roaming ever did, top marks Holafly.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Amicable help

I installed the e-sim but ran into some problems. The team I encountered (Emma, James and Jose) all helped me with the issue and it was fortunately solved. So I had a great experience with the costumer service.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

You cannot go wrong

I have been using Holafly to travel in the Américas, Europe and Asia, and the service, not just the cell phone and data, but customer service has been excellent.

9 June 2026
Rated 5 out of 5 stars

Kind support

We appreciate your support when we were in the trouble of getting the service. Thank you so much. Fumie Kuge

9 June 2026
Unprompted review
Rated 5 out of 5 stars

A great esim

Although I have travelled abroad frequently, this was the first time I had used an eSIM. It was easy to activate once I got it installed and I was so happy with the unlimited data. Unlike other trips, I did not have access to WI-FI so Holofly was a life saver. Will definitely use it again when I go abroad. The price was extremely reasonable.

3 June 2026
Unprompted review

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