eSIM.me Reviews 361

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

What a most frustrating waste of time. Paid and downloaded 3 profiles from different suppliers. None of the worked. On the final attempt the card seemed to install could be configured for the data an... See more

Company replied

Rated 5 out of 5 stars

I was somewhat sceptical as I had an Android phone and wasn't sure if it would really work. However I persisted and downloaded the app and entered details of my phone model and make etc and found it... See more

Company replied

Rated 1 out of 5 stars

Product did not perform as expected in fact couldn't get it to work even after calling support. Support staff was rude and condescending. Good idea for double sim phone but ultimately was more expensi... See more

Company replied

Rated 1 out of 5 stars

Very disappointed – No support since May > I purchased an esim.me card and initially it worked fine. But since May, my eSIM profiles have disappeared, and I can no longer recover the... See more

Company details

  1. Telecommunications service provider

Written by the company

Meet the Card that delivers eSIM to your smartphone. Download & Manage eSIM profiles Store up to 15 eSIM profiles per eSIM.me Card on your smartphone and use them instantly on any device with a SIM card slot. Upgrade your Device with eSIM.me It's as easy as inserting a SIM Card. Provide new capabilities to your smartphone Combine the advantages of eSIM technology with the flexibility of the removable eSIM.me card


Contact info

2.9

Average

TrustScore 3 out of 5

361 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Does not work!

I tried the esimme several times.
No service in real time,esim does not work, try to get your esim from a provider (NOT esim me!)that provides service and the esim is more than a waste of money.

7 December 2023
Unprompted review
eSIM.me logo

Reply from eSIM.me

No wonder it did not worked for you... as you did not bought anything from us.
eSIM is physical and requires an eUICC chip to be installed in your device. As you did not bought the eSIM.me Card, you did not got that eUICC chip.
So simple.
Only sad is, that you now can use a platform like Trustpilot to distribute false and misleading information...
We wish you to be treated the same way as you treat others. Shame on you!

Rated 5 out of 5 stars

Perfect for journeys abroad

Bought before a 4 week journey to Canada. Together with an esim from holafly I had perfect data traffic from the first landing on Vancouver.

25 December 2022
Unprompted review
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Reply from eSIM.me

Fantastic !

Rated 5 out of 5 stars

Helpful, responsive, and professional Customer Service

I ordered two eSIMs from eSIM.me, which I could not get to work on our two Moto G6 phones. Their customer service activated all their resources, even sent me two other eSIMs. However, after many back-and-forths, we had to give up. I was refunded the full amount, including shipping costs, and got to keep my four eSIM cards.

Reading the one-star reviews on Trustpilot, I realized again how important it is to be respectful of others. Though I was not able to use your eSIM: Five stars from me and many more respectful and nice customers to you guys!

2 December 2023
Unprompted review
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Reply from eSIM.me

Thank you Markus!

The most annoying 1* reviews are the ones from prospects that did not even bought and tested eSIM.me
It is a shame that Trustpilot permits that they can write reviews about a product they did not bought.
This is misleading and only if favour to haters.

This is sad, as it is stealing the opportunity for users that really want to use eSIM and are reluctant to do so.

Rated 5 out of 5 stars

Really great idea

Really great idea paired with the esim me sim card. Use it all the time when I travel to Thailand. No issues getting an esim plan. I use a Samsung Galaxy FE S20.

11 August 2023
Unprompted review
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Reply from eSIM.me

Thank you very much for sharing your positive experience with eSIM.me :)

Rated 5 out of 5 stars

Works flawlessly on Samsung A53

I purchased an eSim.me card for my Samsung A53, and I had zero problems installing it, and loading an eSim profile from my local cell service provider (TELUS).

I wanted to be able to easily swap (e)SIMs when we travel, rather than looking for a place at our destination to buy and install a physical SIM card. After a long travel day, the last thing I wanted to do was to hunt around a foreign airport, hoping that I could locate a kiosk which sold local SIM cards. I wanted the convenience of knowing that I had everything ready to go, once the wheels of the plane touched the ground.

My wife and I have taken two major trips in the past 14 months, and purchasing an eSIM from one of several online vendors has been a snap, and painless. The key, is to first download the eSIM.me app, and just follow the instructions. It's that simple!

17 September 2023
Unprompted review
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Reply from eSIM.me

Very well written, bravo! Thank you!

Rated 5 out of 5 stars

A very simple install and set up

A very simple install and set up. Worked with the esim service on Claro out of the box.

25 December 2023
Unprompted review
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Reply from eSIM.me

Perfect ! Thank you for sharing your experience in Brazil with Claro and eSIM.me :)

Rated 5 out of 5 stars

Great for inexpensive data.

Wanted esim for North America and as my phone did not have esim then purchased this one. With a little perseverance I was able to use it and have not looked back. I use data only and VoIP phone for calls. Easy. I have been using it in 2 phones for over a year. I use Keepgo or Nomad for esim. For simplicity I manually enter details which seem to work better.

25 December 2022
Unprompted review
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Reply from eSIM.me

Well said Eric :) Thank you for sharing your positive experience with eSIM.me :)

Rated 5 out of 5 stars

Works brilliantly

This has worked brilliantly for me on my OnePlus 8T. I use it with Airalo packages for frequent use travelling in Turkey. It is reliable and easy to use. I have been using for three years.

25 December 2023
Unprompted review
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Reply from eSIM.me

3 Years !! That is A W E S O M E !!

Rated 5 out of 5 stars

Supports eSIM installation by eID

Supports eSIM installation by eID - eSIM discovery service (also known as eSIM-Push) where the user does not need to scan a QR-Code or enter anything manually. He just need to share his eID (that is the 32-digit number of the eSIM.me Card) with his eSIM provider and the eSIM will "magically" be downloaded to his device.
Perfectly work with Czech mobile operators (T-Mobile CZ, O2 CZ, Vodafone CZ ...).

25 December 2023
Unprompted review
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Reply from eSIM.me

Indeed, it works "magically" :) Thank you for your great review and pointing out eSIM.me's support of eSIM-Push !

Rated 1 out of 5 stars

Horrible experience

Horrible. I told them it's not working even with the adapter that I extra bought from them and they told me it isn't their problem. I can't devolve it and they wouldn't fix the problem.
If your phone isn't equipped for esim them just let it be. But don't buy from them. Isn't worth it. Just money spend without getting anything back

25 December 2022
Unprompted review
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Reply from eSIM.me

I would be fair if you would mentioned that we refunded your order.
But it seems that you don't like to be fair.
We wish you to be treated the same way as you treat others.
Shame on you!

Rated 5 out of 5 stars

User friendly

User friendly and easy to install data packages, after some experience on the beginning.

16 March 2023
Unprompted review
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Reply from eSIM.me

Thank you very much for your review !

Rated 5 out of 5 stars

The product is fantastic and app is…

The product is fantastic and app is simple and convenient to use. I am using eSIM for more than three years and I am thrilled about it.

25 December 2023
Unprompted review
eSIM.me logo

Reply from eSIM.me

3 years with eSIM.me ! We are so happy !! Thank you for sharing your positive experience with eSIM.me with the community !!

Rated 5 out of 5 stars

Assistance needed for Galaxy S9+

I needed to add an eSIM card to my phone for an upcoming trip overseas, but my Samsung Galaxy S9+ doesn't offer that capability. So, I bought the eSIM.me card and installed the card and the app. Unfortunately, I had trouble getting AT&T to recognize it, and the people at the AT&T store and their customer service center over the phone were completely flummoxed by the concept. However, with some helpful assistance from the eSIM.me customer support team, we were able to get it working properly. Now, I have my AT&T profile for when I'm in the US and can use a disposable eSIM (I use Airalo) when overseas. Much better than having to buy a new phone when otherwise, this one still works great!

20 December 2023
Unprompted review
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Reply from eSIM.me

Our pleasure Scott! Sometimes the provisioning on an eSIM profile, especially from the big Mobile Operators is not straight forward. We are happy to work on our end as much as it takes to make it possible. Merry Christmas

Rated 5 out of 5 stars

2 eSIM.me cards as Dual SIM in OnePlus 10 Pro works fine!

I am using 2 eSIM.me cards in my OnePlus 10 Pro under Android 13.1 enviroment as a Dual SIM configuration.
It took some efforts of eSIM.me support to overcome the hassle with Telekom Germany profiles (mainly activation process).
Finally it works fine and I can activate/deactivate profiles as desired.

11 December 2023
Unprompted review
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Reply from eSIM.me

DUAL eSIM <<:) That is A W E S O M E . And it is the worlds first DUAL eSIM solution, even ahead of Google's/Android's in the Google Pixel :) Available for any existing device with 2 SIM Slots ;)

Rated 2 out of 5 stars

Didn't work for me, but I did receive a refund from them.

EDIT: After a bit of back and forth with sales, I did receive a refund from esim.me.

ORIGINAL POST:
It worked exactly twice for me in NYC for exactly 2 minutes each time, which left me searching around for wifi to use instead. I had to use my free time to submit and reply to support tickets with multiple screen shots of the APN and available networks and SIM properties, but they were never able to resolve it and get it working for me.

My request for a refund was denied because according to them I was "able to use the service in principle," which is a silly way to say that "in theory, it should work." And what was also laughable was using the excuse that it didn't work due to my "location" (NYC) having a lack of cellular signal.

The only offering of recompense was to reactivate that eSIM profile for my next trip, and only a fool would put their faith in a service again that didn't work the first time.

27 November 2023
Unprompted review
eSIM.me logo

Reply from eSIM.me

Thank you for your review.

For the sake of clarity, it would be good to clarify to the audience that:

You ordered an eSIM.me Card that worked 100%, not just sporadically.
The eSIM.me Card, along with the eSIM.me APP, added eSIM functionality to your device.
The mission of eSIM.me was accomplished successfully 100%.

From that point, the eSIM.me APP is not involved anymore and it is only a matter of eSIM profile.

Additionally, you purchased an eSIM profile from our marketplace and that eSIM profile worked sporadically.
eSIM Profiles involve 3 parties, the visited cellular network, the home cellular network providing roaming services and the user phone along with it's correct settings.
For any of these 3 reasons, the connectivity services did not worked for you. That is sad, but true. Accepted.

Now, we did not only provided you voluntary a refund of the eSIM profile,
we also provided you a full refund (including shipping costs) of the eSIM.me Card that worked 100%.
You also kept the eSIM.me Card in your possession and could use it with any eSIM provider out there.

We think it is unfair from your end to leave us at a negative 2* review and hide the fact that we did so much voluntary in your favour.
We are deeply disappointed :(

• You ended up with a free, 100% functioning, eSIM.me Card
• We ended up with a 2* negative review, the costs of the shipping, the costs of the card and the costs of eSIM profile...

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