It's quite complicated to set up an eSIM with any provider. But the fact that you can get chat support on a Sunday morning and help get your SIM card activated makes eSIM4Travel my choice. I used Aira... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I purchased two 5GB eSIMs for myself and my daughter. We had a few hiccups connecting to the local networks at first, but customer service was very helpful and guided us step by step until everything... See more
Company replied
I have been using eSIM4Travel for many years and for a long time. I have tried many providers before, but this company is really the best! Great price-performance ratio. What I have to praise is the g... See more
Company replied
I used eSim4Travel for the first time a couple of weeks ago in Morocco and it worked great. The purchase was straight forward and easy to complete. Followed the steps to install the eSim and was up an... See more
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Company details
Written by the company
eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States. eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners
Contact info
1650 DELTA CT HAYWARD, 94544, California, United States
- support@esim4travel.com
- esim4travel.com
4.5
Excellent
182 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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it was a great experience!!
it was a great experience! do offer a great customer support as well.
18 October 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your encouragement! We’re delighted that our team could assist with your first eSIM setup. Our 24/7 live customer support is always available, and we look forward to supporting you again on your next journey with eSIM4Travel.
Wishing you all the best,💓💓
Giny @esim4travel
Great customer service
Unfortunately, I had some problems activating my eSIM today.
The customer service at Esim4travel did an excellent job, putting up with all my annoying questions and answering them very clearly. Ultimately, it was my fault, but they still created a new eSIM for me. Thank you so much for that; this certainly won't be my last purchase.
14 October 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind and heartfelt words!
We’re really glad that our 24/7 real human support could assist you right away,
and we truly appreciate your recognition of our team’s patience and service.
esim4travel will continue to provide great prices and reliable connectivity,
so every traveler can stay connected with ease and enjoy every journey!
Wishing you all the best,💓💓
Giny @esim4travel
Excellent customer Service
Excellent customer Service. Accidentally purchased 4 eSIM instead of 2 and they immediately refunded me. Also from my experience their eSIm works perfectly
2 October 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for sharing your experience and for choosing esim4travel!
We’re always dedicated to offering great prices and 24/7 real human support, making sure we can help our customers as quickly as possible.
Thanks again for your kind words — your encouragement really means a lot to our team!
Wishing you all the best,💓💓
Giny @esim4travel
Reply from eSIM4Travel
Thank you for your kind encouragement. We’re delighted that you’re happy with our service.
At eSIM4Travel, we are dedicated to offering affordable prices and 24/7 live customer support.
We look forward to continuing to assist you in the future!
Wishing you all the best,💓💓
Giny @esim4travel
Terrible online chat services received
I don't know how all these people said eSim4Travel provide excellent customer service. My experience with the online chat is terrible. I won't buy any of their service until I figure out how things work. Their installation guide PDF that was found on their website doesn't make sense and the link provided wasn't clickable and their website has nothing to download so I tried online chat and asked how things work. The online agent basically ignores many of my questions and only get to answer one of the questions I asked and I have to repeat a few times to get my questions answered. Basically you have to register for an account and their website, paid for their services first, before you can figure out what you can do with your paid services. and once you are at your travel destination, you run into issue with their services, you have to have FREE wifi in order to contact their customer services to get things resolved. they don't have 1-800 toll free number service for troubleshooting. If I have FREE wifi access, why do I need this company? Thank you for providing such terrible services to begin with, so I know I am saving money from this company.
22 September 2025
Unprompted review
Reply from eSIM4Travel
Thank you for taking the time to share your valuable feedback. We sincerely apologize that our customer service experience and installation guide did not meet your expectations. We understand the importance of staying connected while traveling, and we also recognize that our responses were not clear enough—this is indeed an area we need to improve immediately.
We have now reviewed our customer support process to ensure that every user receives complete and clear answers. Regarding the use of eSIM, we recommend that customers complete the installation before departure to avoid potential installation failures caused by unstable public networks. Once the installation is completed, simply follow the instructions to activate, and the eSIM will automatically be activated when you arrive at your destination.
Please note that network services must be connected to the signal of a local telecom operator in order to function. Therefore, if you are on a cruise ship, the limited signal sources may cause unstable connections or make the service unavailable. At present, we only provide online customer support and do not yet offer phone support, but as long as the basic settings are correct, there should generally be no problem in usage. The signal quality, however, depends on the coverage of the local telecom provider, which may vary according to local infrastructure.
Once again, we sincerely apologize for your unpleasant experience, and thank you for your feedback, which will help us continuously improve and provide better service.
Wishing you all the best,💓💓
Giny @esim4travel
Excellent Experience with emsim4travel
I purchased two 5GB eSIMs for myself and my daughter. We had a few hiccups connecting to the local networks at first, but customer service was very helpful and guided us step by step until everything worked perfectly. The total cost was less than $8.50 for both eSIMs, which is an amazing value for money. The best part is that we didn’t need to download an app that would take up extra storage on our phones. I would definitely purchase again. Overall, a great experience, and I highly recommend emsim4travel!
28 August 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your sincere encouragement — your feedback is truly our motivation to keep growing.
At esim4travel, we provide 24/7 live customer support, dedicated to resolving issues as quickly as possible.
We’re delighted that our team was able to provide you with a friendly experience.
We look forward to continuing to assist you in the future!
Wishing you all the best,💓💓
Giny @esim4travel
Great experience
I used their eSIM on my trip to Bermuda and it works great. I had 5G and 4G signal all over the island. Their prices were very fair and competitive, I found them using eSIMdb (with a 10% off coupon).
The only downside I found was the latency was variable - although I didn’t find this to impact the quality of the signal. I made some WhatsApp calls using it and I found it to be fine.
Would recommend! I will be using them again on my next trip.
27 August 2025
Unprompted review
Reply from eSIM4Travel
Thank you very much for your sincere feedback!
We will continue to improve our service quality to provide you with a more stable and seamless eSIM travel data experience.
In addition, you can find an exclusive discount code on the homepage of our official website, making your future trips even more affordable.
We look forward to serving you again on your next journey with the most reliable and cost-effective eSIM travel service!
Wishing you all the best,💓💓
Giny @esim4travel
eSim for Madagascar via the Orange network
I bought an eSim for Madagascar. Service provided by Orange. Very poor availability of data, only in the neighbourhood of big cities I got a reliable connection.
Other people traveling with me bought a local physical SIM card from YAS, which assured connection almost everywhere on the island.
I just got contacted by eSIM4Travel and they have refunded the whole amount I paid. This is a nice compensation but I would of course have preferred a good service during my holidays
26 July 2025
Unprompted review
Reply from eSIM4Travel
Hello, thank you for your feedback.
We’re very sorry to hear that you had an unsatisfactory experience.
The plan you purchased is 5GB, and you have currently used 2.85GB.
Since connectivity depends on the coverage of local telecom networks, the quality of service may vary depending on the provider and region. This is determined mainly by the local telecom operators.
That said, we sincerely apologize for your experience.
If you would like to request a refund, please contact us through one of the following channels, and we will be happy to assist you:
Email: support@esim4travel.com
Live Chat (bottom right corner of our website): https://www.esim4travel.com
Thank you for your understanding and support. We look forward to hearing from you.
Wishing you all the best,💓💓
Giny @esim4travel
Very patient
Very patient, quick response, solve problems like their own problems. I use their service twice already, so far so good, thank you for helping me!
29 August 2025
Unprompted review
Reply from eSIM4Travel
Thank you very much for your support and encouragement!
At esim4travel, we always uphold the philosophy of “treating our customers’ problems as our own” and provide fast, professional assistance through our 24/7 live customer support. We are delighted to know that you have chosen us multiple times and that each of your trips has been supported by a stable and seamless eSIM travel data experience.
Wishing you all the best,💓💓
Giny @esim4travel
Affordable eSIM for traveling!
Great prices for eSIM when traveling, I've had no problems with connection or speed, my device was compatible and was easy to just copy the code and install the eSIM, worked just fine in Turkey, signal never dropped once for me.
I would recommend the service to anyone who is traveling! :)
26 August 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind feedback on esim4travel!
We’re glad you had a smooth experience in Turkey with stable signal, fast speed, and easy eSIM installation.
Our mission is to keep providing affordable prices, a seamless eSIM travel data experience, and 24/7 live customer support to make your journey worry-free.
We look forward to serving you again!
Wishing you all the best,💓💓
Giny @esim4travel
immediate and easy refund
very easy process to understand and download. I however realized that my phone was locked and couldn't use the esim after I had already bought it. But I used the chat bot and they cancelled my order and sent a refund in under 5 minutes. Very helpful and smooth.
20 August 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind encouragement and support! esim4travel provides 24/7 real human customer support to ensure a safe and smooth experience for every traveler. Although we couldn’t accompany you this time, we truly look forward to being your trusted partner on all your future journeys.
Wishing you all the best,💓💓
Giny @esim4travel
I didn’t setup correctly and then got…
I didn’t setup correctly and then got help to work. I would recommend 🙏❤️
10 August 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your recommendation! We truly appreciate your feedback, as it is a great encouragement to esim4travel. Our team is dedicated to providing 24/7 real human customer support to ensure every traveler can enjoy a smooth and reliable eSIM experience. Whenever you need assistance in the future, the esim4travel team will always be here for you.
Wishing you all the best,💓💓
Giny @esim4travel
Great prices and great service.
1 August 2025
Unprompted review
Reply from eSIM4Travel
We’re so glad to hear you’re happy with our affordable prices and great service!
At eSIM4Travel, we have real human support and 24/7 assistance, so you can reach out to us anytime if you have any questions.
We’ll make sure you enjoy a stable, smooth internet connection wherever you travel in the world.
We look forward to serving you again and keeping you connected on every journey!
Wishing you all the best,💓💓
Giny @esim4travel
a good eSim option
they have competitive pricing and there is always some 10% coupon out there. they don't charge extra for 5G when available. they are not the cheapest nor the most expensive esim option.
I tried them in my visit to mediterranean sea (greece and Israel) . worked flawlessly .
The score should be combination of price, support , coverage and speed (5G).
I didn't use their support chat yet (didn't have issues) but that is an important aspect of an eSim company.
Speed: what I like about this company they usually provide an esim that will work with 2-3 local ISPs (for example Vodafone and A3 and O2). meaning you can switch between carriers and find the best speed and coverage. from my impression they didn't go to the cheapest data tier which gives me high data speed.
things to improve: mobile app to install the esim and check quota, maybe even whatsapp support number
7 August 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind words and valuable feedback!
We’re really happy to hear that during your trip to Greece and Israel, eSIM4Travel gave you a stable connection, fast 5G speeds, and the flexibility to switch between multiple local carriers with ease.
At eSIM4Travel, we’re committed to offering real human support, affordable prices, and 24/7 service so you can stay connected with peace of mind wherever you are in the world. Thanks for your suggestion — we’ll keep improving our services, including developing a mobile app to make installing your eSIM and checking your data even easier.
We hope every journey you take comes with a smooth and reliable internet experience, and we look forward to serving you again!
Wishing you all the best,💓💓
Giny @esim4travel
Super clear and simple process to buy…
Super clear and simple process to buy eSIM and install it on my phone. Much cheaper than using roaming charges on my existing SIM, and easier than buying a local physical SIM. Had some issues the second time, but they were resolved very well by the Customer Services.
4 August 2025
Unprompted review
Reply from eSIM4Travel
Thank you for sharing your experience with eSIM4Travel!
We’re glad to know you found our eSIM process clear and simple.
Our real human support team is available 24/7, and we’re happy we could resolve your issue quickly and smoothly during your second use. At eSIM4Travel, we are committed to offering affordable prices and reliable service.
We look forward to providing you with smooth and reliable internet connections on all your future journeys!
Wishing you all the best,💓💓
Giny @esim4travel
they solved my problem very fast.
4 August 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your kind words about eSIM4Travel!
We’re happy we could resolve your issue quickly — our 24/7 real human support is here to help customers get their problems solved smoothly.
We’re committed to offering affordable prices and reliable global connectivity, ensuring you can stay connected with ease wherever you are in the world.
We look forward to serving you again on your future journeys!
Wishing you all the best,💓💓
Giny @esim4travel
Outstanding customer service
Outstanding customer service! They went above and beyond to help me with my data plan. This is my second time using eSIM4travel.. first in Albania and now in the USA and I’m very satisfied overall.
1 August 2025
Unprompted review
Reply from eSIM4Travel
Hello, thank you so much for your feedback and encouragement!
We’re happy to hear that our real human support team was able to help you resolve your issue smoothly.
At eSIM4Travel, we’re committed to offering affordable prices, 24/7 support, and stable global connectivity so you can enjoy a seamless internet experience on every trip.
We look forward to staying connected with you on your next journey!
Wishing you all the best,💓💓
Giny @esim4travel
Always efficient and responsive
I've been using eSIM4Travel for almost a year now, and chose it for different destinations (Portugal, Montenegro, France). It's the best deal in eSims, dependable and, whenever I had a problem installing it, the support team was always very swift to help.
29 July 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for always supporting us!
We’re really happy to have been part of so many of your journeys.
Our real human support team is here 24/7, so if you ever need help, you can reach out to us anytime.
At eSIM4Travel, we’re committed to providing affordable prices and reliable global connectivity, so you can stay connected with ease wherever you go.
We look forward to joining you on every adventure still to come!
Wishing you all the best,💓💓
Giny @esim4travel
Great costomer Service
Great costomer Service. Was going fast and perfect. Thank you for your Support
29 July 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your kind words about eSIM4Travel!
We’re so glad to hear you’re happy with our real human support service, and we truly appreciate your praise for our speed and efficiency.
We’re online 24/7 and always ready to help, so you can reach out to us anytime you run into an issue.
We’re also committed to offering affordable prices and ensuring reliable global connectivity, and we look forward to being by your side on every journey.
Wishing you all the best,💓💓
Giny @esim4travel
Great customer service on chat
Great customer service on chat! So fast and directly answer my questions.
25 July 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback!
We’re esim4travel, an eSIM provider, and we’re so glad to hear you had a great experience with our live chat support.
Fast replies and 24/7 assistance are things we truly care about.
We’d love to have you back anytime — check out our affordable and easy-to-use international eSIM plans for your next trip!
Wishing you all the best,💓💓
Giny @esim4travel
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