Eskute UK Reviews 

Great bike,great company and fast responses when i encountered a problem

I spent £900 for a bike that i could only use for an year(only couple of hundred miles)

After sales teams seemed to be responsive at first,but stopped replying when the part they sent me couldn't be installed by me.

Eskute expects you to be an engineer.
Shocking experience

Jenny and the Eskute team have provided me with a fantastic service. From the original purchase to after care and support for any follow up needs.

Cant fail the service. Love my Eskute bike :)

Last year we bought 2 E-Bikes, Polluno Plus, and like many others we had problems with both batteries.
But I have to say that the support of Eskute was very efficency, the support responded to claims ways very quick, very helpful, very service-oriented and we got all problems solved!

The Eskute electric bike itself is fantastic, providing a smooth and enjoyable ride. What really sets Eskute apart, though, is their exceptional customer support.

Recently, I had an issue with my bike's battery, which suddenly died. I reached out to Eskute's customer service team, and they were incredibly responsive and helpful. Without any hassle, they sent me a new battery, ensuring I could get back on the road in no time. Their dedication to 100% customer satisfaction truly impressed me.

Overall, I am very satisfied with my Eskute electric bike and the outstanding support I received. If you're considering an e-bike, I highly recommend giving Eskute a try.

Eskute has done a brilliant job recently in providing me the best customer after sales service. They resolved my issue in just minutes even though it has already been more than a year since I purchased my bike. They are super quick to response via emails. The team is just amazing. Best decision to buy Eskute bike :). The bikes are also of a great quality at an affordable price. I have not faced any issue until yet with the bike even after a year.

From the beginning, it has been a negative experience. You're on your own and there isn't any assistance in the UK. My Motor was faulty and under warranty a new Bafang motor was provided , but installation was not assisted. needed a new Chainring mount as I was sent a slightly different motor. Only because I discovered the part I needed on my own did. It take two tries to get that them to send the right part. After everything was in place, the bike was unable to be powered up on the screen. Since the batteries are fine, I think I was delivered a defective motor. I've paid to have the brakes updated and all sorts and now I'm left with 1500 quid wasted.

I recently faced a small issue with my bike, and I contacted customer service. They were incredibly responsive and resolved the matter swiftly. I must say, their customer service is top-notch.I would like to express my special thanks to Janny for handling this matter so excellently.

Polluno Plus bought in April 2023.
I use this for commuting to work, the journey is 10 miles a day and I usually charge the battery twice each week. Once onsite it's left locked in the fairly open cycle shed with the battery removed.
I've just had to contact the support team after the torque sensor stopped working.
The support has been great, a new replacement part was sourced from the factory and delivered this week.
This has now been fitted and the bike is now working again.
Kev

ESKUTE support team they are very helpful team. When I asked them for any query they helped me.
Thanks for your support

The e-bike is providing very good service after one and half year.i have only faced one problem as my battery was not working properly. I contracted with them. They was very responsive. They send me a new battery.they try to help about everything. Well recommended e-bike.

Love the product and the colour.
We had a faulty back wheel but this company have gone above and beyond to resolve the issue.
They have kept in contact with me throughout the process.
I would definitely recommend and buy from this company again.

My son bought an Eskute Netuno Bike in August. As a means of transport to get to and from Uni each day when he started back in September. After using the bike for just under 2 weeks the bike has broken down.

This company is impossible to contact via Phone (as there is no phone number) The chat on the website is never available so the only form of communication is via email, the support team is clearly not in the UK as they only appear to reply once a day and I assume this is down the time difference.

The battery switch on the bike is back to front 1 is off and 0 is on (they can't seem to address this problem) Once charged the battery is replaced on the bike and the electric bike feature doesn't always work, taking the battery on and off several times eventually resolves the issue (but this isn't a long term solution) and the back wheel\motor is making an horrendous noise. They offered to send replacement parts for the bike but as you can imagine diagnosing problems over email is impossible and very time consuming. This would be done on a trial and error basis and it would end up very time consuming.

I appreciate you can get problems with anything you buy, and I think the problem is they appear to be good at communicating but the communication is not frequent enough when you are trying to sort out problems you don't want to have to be doing it over a period of week or so.

I first raised my problem on the 30th September and they did agree to refund my son for the bike, as of today (22 October ) we have received the refund today.

So once we did agree on the resolution it all went smoothly.

I’ve been using my Eskute e-bike for a while now, and it’s been fantastic! The bike provides great performance, and their customer support is super helpful. Recently, I had an issue with the battery, but they were incredibly cooperative and processed my replacement request quickly. Within just 3-4 days, I received a new battery, and my bike is back to running perfectly. Highly recommend their service and product quality!

Great customer service and Jenny was a understanding and kind person a real credit to the company, highly recommend to anyone wanting to buy an e bike, keep up the good work escute.
dave.

After having problems again with the battery on my Netuno Plus i contacted the Eskute Customer Service and explained the problem.They understood my situation and offered to send me a replacement battery free of charge just the carriage of £30 to pay.
This is the second time this month ive contacted Eskute and both times i had Excellent service from Jenny who's a credit to the company.

Their products work very well and when there is an issue they are very quick to respond and professional! I had several issues but they were always willing to help. Their products are durable and strong.

Battery died after a year and a half. Eskute honoured the warranty and sent me a new one. All I had to pay was for the shipping costs.
The new battery is working fine, fingers crossed it holds on for a longer period.
I'm happy with the quick response and resolution provided by Jenny.

Great customer service, solved my issue!

Jenny in the service dept. was excellent when I had a problem with my battery, even though it was officially out of warranty.

Was offered a replacement for the cost of postage, can't say fairer than that.

All in all very pleased with the quick and very friendly replies and sorting out of the problem.

Though I do think that perhaps the batteries should last a little longer than a year on my not very much used ebike.