Eskute UK Reviews 

What a fantastic machine from a fantastic company, 10 stars if poss the bike is solid comfy and sure footed an gives you tonnes of faith as you ride, I am partially disabled but love cycling last year I did 2500miles on my eskute bike all over the UK, I had a battery issue that was dealt with super rapid with a replacement unit sent in days so I have absolutely no complaints at all. I love my bike who I've named Bruice, I'm looking forward to many more yrs an trips out towing my dog on it, the range is great the power is smooth yet vigorous brakes are good front suspension fully adjustable and perfect for what I need, and I can't fault the eskute support team Titi, Jodie always prompt and offering a solution to any problem.
100% RECOMENDED.
YOUR DAFT TO MISS OUT ON AN ESKUTE BIKE, VALUE QUALITY AND SUPPORT.
5 STARS

quick and easy to use website, good quality items, for when I start my youtube channel reviewing my eskute netune ebike, thanks look forward to dealing with you in the near future.

Purchased a new battery for my voyager bike expensive but a good service from eskute arrived with in a few days

The bike arrived quickly and was easy to put together, lots of adjustments to make the bike comfy looks good and is great to ride Only thing I can complain about is that the pedal shaft is clicking when under load, the front forks leak oil a bit and between the chrome upright and the damper body move back and forwards when braking hard causing a judder other than that the bike is great to ride

My names Edward McNamara it's been just over 1 year since I bought eskute voyager and I must say this company still excellent with there responce to any and all enquiries. Let me once again say this voyager or there bikes are great. You can't go wrong with this company if your thinking of leaping over to e, bikes
Eskute

My front bycicle wheel was stolen so I have contacted Eskute support if they would be of any help. After couple of email exchange They have dispatched a new wheel for me. Takes usually 2 days for them to respond to your emails but they are reliable and helpful.

The bike is gorgeous, huge (size XL), the packaging is excellent and the shipment was fast. But it is not possible to think of support (albeit efficient) exclusively via email, so I removed one star. For the rest, to make it optimal for an untrained user: - the saddle needs to be replaced with a larger and softer one; - change the seatpost with a suspension one; - change the brake calipers (mechanical) to hybrid ones; - change the handlebar with a wider one (72/75 cm). With about 250 pounds of expenditure, it becomes truly super!

The bike has a good battery. Combining with and without assistance, with climbs of 9 percent he held the first cycle for 130 km. We had a delivery failure, the bike spider was missing. We spoke with the seller and quickly reached an agreement. Robust bike, good value for money

I bought their bike which had a broken battery, communication was slow at first because they didn't have customer service. since they opened customer service in the UK with phone no, everything started to work faster. I was informed when I would receive a new battery, and it was on time. overall gives them 4 stars for the service and the bike.
people like to know when they will get a replacement part, and if they don't have any information, they get stressed and think they are cheated. that's why it's good that there is already a normally functioning customer service.

Your product are great at reasonable price.
Good site and presentation.
In front of a problem your customer service react well.
Thank you

I told to customers service lost of time
I hve problem in battery.
Only gives me 25 mile per full charge
I requested for replacement for my battery but no response

exlland srvices goods came good condition

Purchased my Eskute Poluno in Jan 23 and very impressed so far. Sturdy build, gets me to work daily. No problems encountered. 1 charge easily gets me two weeks of cycling. Bought a thumb throttle and installed myself (5min job and I know zero about bikes). Great fun

I had the bike around two weeks from Eskute Polluno plus with new torque sensor and larger 20 amp battery and upgrad to hub motor. The bike arrived from Courier within the hours agreed great tacking information the men took great care carrying it down drive. There was no damage to box or bike . It took me around hour to assemble bike no issues came with tool kit pedals mud guards and integrated lights.
I have so far tested battery from full charge to red around 50 miles mixer of flat and hilly parts. This modal has App that you can install and use along side the Integrated LCD screen
After couple of day I decided to delete app it kept Changing kilometres to miles and also power levels . The fully charged battery has three white indicators (one Orange and one red ) Depending on elevation the battery was fluctuating number of bars . The battery was easy to install and remove with key. So far no issues with tyres brand Kinda 26x1.75 mixed road light trail tyres . I am 5:8” weighing around 18stone I am not finding the ride very comfortable?think short arms poor knees . It does have lock out on suspension front only. The brakes are cable and do the job adequately. It would be my first upgrade to hydraulic brakes . Overall and great e-bike for price

A really disappointing experience. I purchased a bike for a friend. It had problems with the pedal falling off. I contacted Eskute who wanted an image. Emails went back and forth with no success, so I took the bike into our local bike shop. The owner identified which parts I needed and wrote out the requirements. I emailed these and received a request for an image again. I handed the bike into the bike shop. After a while, the bike was repaired. The bike shop found Eskute totally unhelpful in accessing the required parts. Finally they arrived, the parts required cost £20 with postage £30. This took weeks

I have updated the review. Eskute have appointed a new manager Peter, who has telephoned me to discuss my issues. He explored what I wished to have as an outcome and provided compensation that I am happy with. Hopefully Peter’s positive handling of the situation with problem and complaint handling means that Eskute will have more 4 & 5 star reviews in future

The bike arrived earlier than their lead time stated. Takes about two hours to fully assemble. Looks the part, very sturdy. The motor is powerful up hills, manages steep Pennine hills with ease. So far reliability has been good with no
problems.

My battery has now failed
Eskute Netuno has serious issues with the battery and the wires in the bike. Wires need changing around alot as the bafang motor keeps going in reverse and only way to correct it is to take the bike apart and change wires around until you get the correct combo. Seems a common problem with this bike. With little use i had parts this bike fall off such as the bike stand.

Very pleased with Netuno e-mountain bike. Was sent the wrong item and took some time to resolve but did eventually receive correct item which I am very happy with.

This is my first ebike and I'm very pleased with it. I chose the Netuno as I felt it was most suited to my needs both leisure and comuting to work. Quality of build good. Overall good product in my opinion.

The bike is great for off and on road. Easy to assemble. No problems getting it going.