Esntls Reviews 

113
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

this company/clothes seller runs a business with only few people. expect long delivery (sometimes). ive purchased three times the wait is worthit trust me. dont write bad reviews just because your un... See more

Company replied

Rated 5 out of 5 stars

Honestly was a bit sceptical at first. I ordered a pair of b30s on Friday 24th jan with next day delivery and they came the very next day. Wore them out the Saturday night and got nothing but complime... See more

Rated 5 out of 5 stars

I recently purchased clothes from Esntlsclub, and I’m beyond impressed! The quality of the items exceeded my expectations – they’re comfortable and look exactly like the pictures online. The sizin... See more

Rated 3 out of 5 stars

It is only fair that I update the review below. I did eventually hear from someone and the error was rectified. Incorrect tracking number had been added to my order. Product was shipped again, but... See more

Company details

  1. Clothing Shop

Written by the company

Cost Effective Clothing


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

113 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(113)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Replies rarely to messages

Replies rarely to messages. Says 7-9 days yet the order hasnt been shipped and its been 20 days. Dissapointed with service wouldnt recommend unless using next day delivery.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

I’ve ordered off Esntls Club multiple…

I’ve ordered off Esntls Club multiple times & they have never failed me. I’m super grateful for the work the team do and the effort that goes into everything behind the scenes. If you are anxious about ordering, don’t be. You will recieve your tracking and items. I have ordered stuff from the website and also asked for items to be sourced and I have always recieved them. I have been shopping with Esntls for YEARS now. He is the best seller around and I put everything on that. If you aren’t buying from them, your missing out unfortunately.

28 March 2024
Unprompted review
Rated 1 out of 5 stars

Ordered moncler maya

Ordered moncler maya, has been almost a month and nothing tried to contact them on instagram and snapchat but nothing, don’t fall for this scam

27 December 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from this online shop - your order will not arrive!

I ordered a hoody from here at the end of September and sent money the same day. The hoody still hasn’t arrived nearly a month later. I sent a WhatsApp to follow up on my order which has not been read and the email address doesn’t exist! There seems to be no way to contact them! Don’t buy from this online shop as it is not legitimate and you will not receive your goods!

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Moncler wool jacket

Ordered a jacket and they helped me with getting the right size. Once it arrived it was better quality than expected and size was bang on 🔥

30 December 2022
Unprompted review
Rated 5 out of 5 stars

10/10

Took slightly longer to come but can’t complain over Xmas time. Quality is perfect, looks and feels like the real thing. Big up esntls👊🏽

29 December 2022
Unprompted review
Rated 5 out of 5 stars

Ordered a jacket he said it will come…

Ordered a jacket he said it will come next day and it did exactly that, among customer service

23 November 2022
Unprompted review
Esntls logo

Reply from Esntls

We're grateful for your support! Thank you for taking the time to leave a review and for choosing us.

Rated 1 out of 5 stars

I ordered a jacket as a gift on 9th…

I ordered a jacket as a gift on 9th October.
Despite trying to contact the company re WhatsApp, voicemail and email, I still have no jacket and have heard nothing!

9 October 2022
Unprompted review
Esntls logo

Reply from Esntls

Dear Dee Buxton,

Thank you for taking the time to leave a review. We apologize for any inconvenience or dissatisfaction you experienced during your visit. We take all feedback seriously and are committed to providing the best possible experience for our customers.

We have addressed the issue you mentioned and have implemented measures to ensure that it does not happen again in the future. We value your business and hope that you will give us another opportunity to serve you. Please do not hesitate to contact us if you have any further concerns or comments.

Sincerely,
Esntls Club

Rated 2 out of 5 stars

I'm only writing this because nobody is…

I'm only writing this because nobody is responding to my messages (WhatsApp, email, Instagram). If you guys are a legitimate company then you really should have a better customer service system. Originally ordered 05/10/22 (son's birthday present). I received half my order (trainers) on 12/13th October, however the other half (tracksuit) I have still not received. Tried contacting them several times finally received a reply 17/10/22 to say I'd be sent tracking details in 2-3 days. Today is 24/10/22 and I'm still waiting (Son's birthday end of this week). Not sure what to do as nobody is responding.

5 October 2022
Unprompted review
Rated 1 out of 5 stars

Items never received. Total scam!

Ordered a coat for £150 at the beginning of August. It's never arrived and no communication. All emails and WhatsApp replied to

29 August 2022
Unprompted review
Esntls logo

Reply from Esntls

Dear Hollie Taylor,

Thank you for bringing this to our attention. We are sorry that your experience with our product/service was not up to your expectations. We believe this issue was fixed and we apologise for the poor service you experienced. We take all feedback seriously and are constantly working to improve the quality of our offerings.

We have reviewed your comments and have taken steps to address the issue you experienced. We value your order and want to ensure that you are satisfied with your purchase. As a gesture of goodwill, we would like to offer you a discount as a way of making things right.

We appreciate your feedback and hope that you will give us another opportunity to serve you in the future. If you have any further concerns or comments, please do not hesitate to contact us.

Sincerely,
Esntls Club

Rated 1 out of 5 stars

Ordered and paid £150 for a coat on…

Ordered and paid £150 for a coat on 26th September, not received and not getting any response from emails I've sent or via the two contact numbers for WhatsApp, contacted on Instagram also and still no response

26 September 2022
Unprompted review
Rated 5 out of 5 stars

moncler jacket arrived in 2 days very…

moncler jacket arrived in 2 days very good quality , also ordered 2 lv bags arrived next day huge vouch

6 October 2022
Unprompted review
Esntls logo

Reply from Esntls

Thank you for your excellent review! We're thrilled to know that you had such a great experience with us. We appreciate your business and are grateful for your support. We hope to see you again soon.

Rated 5 out of 5 stars

this company/clothes seller runs a…

this company/clothes seller runs a business with only few people. expect long delivery (sometimes). ive purchased three times the wait is worthit trust me.
dont write bad reviews just because your unpatient

6 October 2022
Unprompted review
Esntls logo

Reply from Esntls

Thank you for your wonderful review! We appreciate your positive words and are grateful for your support. We look forward to serving you again and we appreciate your loyalty to our business.

Rated 1 out of 5 stars

I have tried to contact you through…

I have tried to contact you through both watsapp and insta as advertised on your website but have no response at all O/N 20647 placed 5/9/2022 when will I receive it? money taken from my bank but not even received an e-mail to say when to expect the item or its on its on its way dreadful communication

5 September 2022
Unprompted review

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