this might seem a bit weird posting 5 stars after the company sent me the wrong part. BUT!! i value great customer service and the person i spoke to in Birmingham was onto a cal with me within minutes... See more
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First item arrived broken, but wasn't obvious until it was fitted. However, support team contacted me straight away and sorted the issue very quickly. Very good customer support. Thank you.
Company replied
Amazing experience. Ordered the wrong part at First, but then the team was extremely happy to replace it. Thank you espares
Excellent website that guarantees delivery of correct parts for my car. Only downside: distribution center located in France, shipment took longer than I expected to be delivered.
Company details
About eSpares Deutschland
Written by the company
eSpares ist ein Online-Shop für hochwertige Originalersatzteile und günstige Alternativen. Unser Ziel ist es eine "Reparieren-Statt-Wegwerfen-Kultur" zu schaffen, indem wir Sie mit dem nötigen Wissen und Selbstbewusstsein ausstatten, damit Sie all Ihre Haushaltsgeräte selbst reparieren können. Damit sparen Sie Geld und schützen gleichzeitig die Umwelt.
Entdecke unseren YouTube Channel, für hilfreiche Tutorials und Diagnose Videos YouTube . Viele weitere Tipps bekommen Sie auf unserem Blog oder auf unserer How-To Seite, auf der wir Ihnen helfen, Ihre Geräte einfach und kostengünstig selbst zu reparieren.
eSpares gibt Ihnen das nötige Fachwissen, um Ihre Geräte selbst zu reparieren
Wir haben uns auf den Verkauf von Ersatzteilen für Haushalts- und Gartengeräte spezialisiert und gehören, mit mehr als 2 Millionen Ersatzteilen von über 2000 Herstellern, zu den europäischen Marktführern.Entdecke unseren YouTube Channel, für hilfreiche Tutorials und Diagnose Videos YouTube . Viele weitere Tipps bekommen Sie auf unserem Blog oder auf unserer How-To Seite, auf der wir Ihnen helfen, Ihre Geräte einfach und kostengünstig selbst zu reparieren.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- kontakt@espares.de
- espares.de
4.6
Excellent
4k reviews
Asks customers to review
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Never again
Didn’t get the thing I ordered. Complained but didn’t get any response. Didn’t get my payment back so far.
14 May 2019
Unprompted review
The service has been quiete good!
The service has been quiete good. It was so easy to build it in and now we can wash our dishes with the dishwasher again. Even if we told you the wrong adress it was super easy to reach someone to correct our adress. Im gonna recommend you to everyone i know.
Greets,
K.niggemann
11 May 2019
Unprompted review
I had to wait 16 (!!) days for the…
I had to wait 16 (!!) days for the delivery. That's way too long. Two questions remained unanswered. What about service?
9 May 2019
Unprompted review
The piece was slightly different to the…
The piece was slightly different to the original one. But with a little work it matches
8 May 2019
Unprompted review
I didn‘t get a delivery. Just bad...
I didn‘t get a delivery.
Bad communication.
Asked Paypal for Buyer Protection.
7 May 2019
Unprompted review
The part wasn’t exactly the same
The part wasn’t exactly the same, but it was compatible
7 May 2019
Unprompted review
Kärcher vacuum cleaner hose
All satisfying and no problems with product. Thanks.
5 May 2019
Unprompted review
Express shipping did't work
Express shipping did't work. Shipping time too long.
2 May 2019
Unprompted review
Super Service
1 May 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No delivery, no answers, no money back!
They did not send the ordered part. I was waiting 15 days. They do not answer to my emails and they do not return the money to me.
27 April 2019
Unprompted review
Reply from eSpares Deutschland
Hallo Petra,
Wir bedauern sehr, dass Sie mit Ihrer Bestellung bei eersatzteile.de nicht vollständig zufrieden waren. Hiermit bestätigen wir Ihnen, dass Ihre Bewertung an einen unserer Sachbearbeiter weitergeleitet wurde, der Sie in Kürze kontaktieren wird. Wir hoffen, dass Sie abgesehen von diesem Vorfall mit unserem Sortiment zufrieden sind und diese Zufriedenheit mit eersatzteile.de zum Ausdruck bringen.
Mit freundlichen Grüßen
eersatzteile.de
The item i ordered did not arrive til…
The item i ordered did not arrive til today.
24 April 2019
Unprompted review
fast delivery
fast delivery, everything worked great, spare part fits just as well as the original
24 April 2019
Unprompted review
Simply perfect!
23 April 2019
Unprompted review
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