ESR Reviews 2,558

Great support. Prompt notification when a product was not available and super quick delivery.

I genuinely trust and recommend ESR . Strong and durable items and the customer service is unbeatable to solve any possible issue.

Amazing after-sales and back-office service

High quality product and really helpfull staff.
Thank you!

The staff is very helpful, answers are quick and easy. Products are the best and really good quality and looking.

Bought two AirPods cases and realised one was the wrong size but they gave me a refund anyway. Support was really good

My experience with ESR has been excellent. The company provided prompt and helpful support when I reached out to them about an issue. Their customer service representatives were polite, responsive, and went above and beyond to ensure my satisfaction.

What I appreciate most is ESR's commitment to standing behind their products. When I reported a problem, they quickly arranged for a replacement to be sent, and kept me updated on the shipping status. This level of care and follow-through is what makes ESR stand out.

Overall, ESR has demonstrated a genuine dedication to their customers. They have earned my trust and loyalty through their reliable products and exceptional service. I would highly recommend ESR to anyone looking for high-quality tech accessories.

Friendly and expedient customer service team. Thanks 🙏

What can I say..? Their products are awesome, great value combined with the protection needed for your precious products, I have always used ESR on all my devices, IPhone 17 Pro Max, AirPods Pro3, 13 inch M5 IPad Pro etc, and I wouldn’t trust anything else. Not only this, but customer services are second to none, nothing is too much trouble and have helped me on a number of occasions recently. All I can say is I wish other companies customer services were like you. Well done ESR, top products, top customer services, you have a loyal and thankful customer.

From the perspective of a visual artist, designer, illustrator, and photographer, this is the only iPad Pro case that truly works for me in all situations.

I use my iPad in many different ways: like a MacBook with a portable keyboard, as a “second computer,” and also for drawing and illustrating — on a desk or even on my lap. This case holds the iPad extremely well in all positions. The stand is stable, the angles are great, and it feels solid and reliable in real daily use.

What I like the most is the flexibility: you can remove the stand part and use it just as a slim, lightweight case, or keep the full setup for working and typing. It’s really versatile and adapts to many different workflows.

The product itself is amazing and very well designed. I also had a situation with my product and contacted ESR, and their customer support was excellent: they replied quickly, were proactive and practical, and sent me a replacement very fast. The whole process was smooth and easy.

Great product and great support. Five stars without a doubt.

Pam

Even if the delivery was late, support was connecting very fast and I even got an extra discount for the delay.

Customer service was excellent, great communication and they were able to supply a solution quickly and easily. They followed up after the solution was provided multiple times to make sure everything was okay and I was happy.

Really impressed with the level of customer service when asked and the quality of the products that I purchased.
Very pleased with the iPad Pro case and separate keyboard case, the screen protector was simplicity itself to fit and the pen seems to function perfectly.
Would certainly recommend and use again.
My keyboard from the bundle wasn’t in stock, I had immediate confirmation that it was being delivered from the supplier; the rest of the bundle arrived the next day and the keyboard arrived after a week from Taiwan! Very impressed.

Ordered a bundle case and stylus. Only one arrived which I immediately contacted support. They advised that it is delivered separately and provided me with a tracking link. What made the customer service stood out was they followed up with my order and provided me with updates every day until it got resolved, without me asking or prompting for it. I felt like a customer instead of a name on an order.

Absolutely outstanding customer service!

There was initially a small manufacturing issue with the rear camera cover on my phone case, but as soon as I contacted them, they responded immediately and sent a replacement within just two days — no hassle at all.

Later on, my wife accidentally broke the replacement bit. I reached out to them fully expecting to pay for a new process, but to my surprise, they replaced it completely free of charge out of pure generosity and excellent customer care.

I’m genuinely thrilled that I chose to shop here. It’s rare to find companies that stand behind their products like this. Highly recommended!

I never ever experienced such a good customer service. i had a problem with my technique and theay answered very quickly and after some help they sent me another product. They are kind, friendly, professionell and fast. The products also are so brilliant designed and high quality. im really a fan of their work

the worst decision when I ordered a case from you. it's been 2 weeks and I still haven't received the case and the order status is not displayed. disappointed with what you offer, I don't recommend ordering.

I had an issue with a charger unit i purchased over 1 year ago It was still under warranty and I contacted Customer Service. They quickly sent me a brand new unit. Fantastic support.

Very professional , trustworthy and great company with excellent products!
I ordered 2 products, one case for my airpods 4 and a 25W 3-in-1 Wireless Charger with MagSafe + CryoBoost - EU Plug and the quality is awesome!!! Thank you so much!!!