We purchased 2 of the 13” iPad Pro covers for each of our iPads. We were due for new covers and wanted a cover that hold the Apple Pencil inside the cover flap as well as being used for a stand. Thoug... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a bundle case and stylus. Only one arrived which I immediately contacted support. They advised that it is delivered separately and provided me with a tracking link. What made the customer serv... See more
First time buying ESR product, although item is not my preferred colour, product is of great quality. Alanni from the support team is great as well. This goes to show that the company really cares abo... See more
ESR, and Fanny in particular, provides excellent service. My ordered item had a slightly longer delivery time. I was kept fully informed about this and even received an additional discount. The latter... See more
Company details
Written by the company
ESR creates high-quality phone cases, screen protectors, wireless chargers, earphones and a range of other accessories for your iPhone, iPad and Android device.
Contact info
19H Maxgrand Plaza NO.3 Tai Yau Street San Pokong, Kowloon, Hong Kong
- support@esrtech.com
- esrtech.com
4.6
Excellent
3K reviews
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Some issues.
It’s a robust cover, which I wanted, but it’s also very heavy which can be difficult. I would prefer it to have a foldable cover that is easily flipped into position. The static cover is awkward in its manoeuvrability. I’ve had it a few weeks and I’m still not used to it.
10 February 2026
Unprompted review
Reply from ESR
Thank you so much for taking the time to share your detailed and honest feedback regarding our case. We sincerely apologize that the product did not meet your expectations and for any inconvenience this has caused you.
This is far from the standard we aim to provide, and we take your experience very seriously. We have already sent you a request through the platform. Could you kindly provide your order number and the email address linked to your order? This will allow us to assist you directly and resolve this matter for you as quickly as possible.
Your feedback is incredibly valuable to us and will help us improve our products and service moving forward. We truly hope to have the chance to earn back your trust.
ESR have great products and I found…
ESR have great products and I found their customer support very helpful.
6 February 2026
Unprompted review
I like the look and feel of the cases
I like the look and feel of the cases, however the back scratches just from charging wirelessley (its really noticebale after just a couple of days) and my case has some loose fringes on the edges.
I want too add that their customer service is great and I received a new case free of charge. I havent had time to try out the new case though
10 February 2026
Unprompted review
Reply from ESR
Thank you very much for taking the time to share your honest feedback about our phone case. We are truly sorry to hear that the protection provided by this case did not meet your expectations.
This is definitely not the quality we strive to deliver, and we are deeply disappointed by this issue. We take your concern very seriously, and our support team has already contacted you to offer a suitable solution to address the inconvenience you have experienced.
Your feedback is extremely valuable to us and will help us continuously improve our products and services. We sincerely hope to have the opportunity to regain your trust.
Excellent customer support
Delivery was extremely fast, and the product lives up to what is shown on the website.
After a small issue, I contacted customer support and they acted immediately, both AI and human support, and everything was fully resolved within a few days.
1 February 2026
Unprompted review
Had a great experience
Had a good experience. Excellent customer service! Would buy again!
2 February 2026
Unprompted review
ESR makes quality products
ESR makes quality products. I have been a customer of theirs for years, and I am always pleased with my purchases. I just received the CryoBoost 3-in-1 Magnetic Charging Station (25W, Qi2.2) and it is exactly what I was looking for to charge my iPhone 17 Pro on my bedside. The phone charges fast and stays cool when charging. the design is perfect to charge my AirPods and my Apple Watch Ultra. I also learned that I can disconnect the watch holder to reveal a USB-C port where I can connect devices for 5w charging, eliminating the need for another charging brick. Their customer service is fast and helpful. I highly recommend ESR and their excellent products.
10 February 2026
Unprompted review
Esr has a top first class customer…
Esr has a top first class customer service, I experienced a delivery issue on my first order due to local carrier error. But they handled my request with so much professionalism and efficiency (even with hybrid AI and Human customer support) that we found a solution in a very short time.
I can say that ESR product nor customer service are incredibly qualitative and careful about their customers.
2 February 2026
Unprompted review
This one is for you
I've mounted it today and I feel very happy of the results... very strong MagSafe and absolutely steady form. Tried it on a bad street and it has a very strong grip.
9 February 2026
Unprompted review
Cases for iPhone Air and iPhone 16
Bought the case for iPhone air for a friend. He likes it very very much. However, the frosted blue case I got for myself for my iPhone 16…I don’t like the blue colour at all. It’s so greenish. The design is so good but the colour is terrible.
1 February 2026
Unprompted review
super quick, caring customer service
super quick customer service which is caring
18 January 2026
Unprompted review
Great customer support
This is my 1st time purchasing an ESR phone case and I am genuinely impressed. Their customer support was prompt and responsive which made the entire experience very pleasant and reassuring. I am very happy with my purchase and will definitely consider ESR again in future!
9 February 2026
Unprompted review
About the contact center
About the contact center, they were amazing! About the case i think its not that resistant as I expected, because after only one week of use and a single drop it got kicked.
9 February 2026
Unprompted review
The customer service is simply amazing
The customer service is simply amazing. I made a mistake with my order and they accepted an exchange without any hassle. I highly recommend them.
9 February 2026
Unprompted review
Great no probs at all
29 January 2026
Unprompted review
Quick and effective customer service…
Quick and effective customer service even the human one,
My charging stand broke with in the month of owning it so i got a free replacement and managed to keep the broken one for parts
4 February 2026
Unprompted review
ESR is a great company and makes great products
ESR makes great products in general. I purchased an iPad Air keyboard case - fits great, customizable in being able to reposition the tablet in portrait or landscape, good typing experience and love that there isn't a "kickstand" behind the case so I can fit it on smaller surfaces.
Their customer service is great. I was recently emailing them, they responded quickly, and provided very helpful tips / recommendations.
Highly recommend their products.
5 February 2026
Unprompted review
Super cool iPad case
Super cool iPad case! Its everything I needed/wanted.
4 February 2026
Unprompted review
Very good and quality products
Very good and quality products! The pen the case everything is top notch.
2 February 2026
Unprompted review
I was very satisfied with my purchase
I was very satisfied with my purchase, I accidentally ordered a case for the iPad Pro, it was supposed to be a case for the iPad Air, and it was replaced for free.
12 January 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.