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Essential Clinic Reviews 

802
•
TrustScore 4.5 out of 5

4.7

Clinic
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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and incredibly helpful staff, noting that team members always take the necessary time to carefully analyze every individual case and answer all questions promptly. People consistently highlight the wonderfully easy, efficient, and discreet online process, allowing them to obtain prescriptions and manage treatments quickly without a traditional doctor appointment. Some reviewers were not happy with the communication, mentioning unexpected service delays and generally poor customer support experiences. A few other people also felt that customer support was not prioritized, noting unresponsive communication and unhelpful replies.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the prompt responses, convenient... See more

Staff

Customers consistently note positive experiences with staff, praising the prompt, polite, and professional... See more

Response time

Clients share positive opinions on response time, frequently highlighting prompt and professional replies to... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is quick, convenient,... See more

Customer service

Consumers find customer service to be positive, highlighting fast responses and helpful support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication was excellent, prompt and at times almost instanteous. I could have went to my family doctor but it seemed like an obvious choice to deal with a doctor who's more knowledgeable about... See more

Rated 5 out of 5 stars

Customer service is amazing, they get straight to the point and help you right away. I just started dutasteride to deal with my pesky crown thinning and they were quick to answer any doubts I had conc... See more

Rated 5 out of 5 stars

Easy and helpful website. The team at Essential Clinic seem to really care about my health and wellness now and in the future. I am very glad that I came to realize that there is help for my ED proble... See more

Rated 5 out of 5 stars

ALWAYS a first class experience with the team at Essential clinics. No question goes unanswered and no concern is ignored. Friendly and professional at every step of your journey to a better you!

Company details

  1. Clinic
  2. also in
  3. Online Pharmacy
  4. Online Prescription Medication Vendor

Written by the company

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home. Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval. To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil. To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis). We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

802 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(802)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Way overcharged compared to what an…

Way overcharged compared to what an in-person pharmacy would charge.

Supposed to take 1/4 of a pill per day. Pill is impossible to split into 1/4's without reducing it to powder.

Not a great experience at all.

2 December 2025
Unprompted review
Essential Clinic logo

Reply from Essential Clinic

Hi Mitch,

Thank you for sharing your feedback. We are sorry to hear that your experience has not been as expected. We understand your concerns and would like to provide more information to help clarify.

Our pricing reflects not only the medication, but also the complete service we provide. This includes 24/7 support from our support and clinical team, as well as delivery coordination, packaging, and shipping logistics. We also strive to remain competitively priced with other online providers offering similar services, ensuring that our costs align with the comprehensive care and support we provide.

Regarding splitting the tablets, we can send you additional information privately to assist with this. Simply contact us using the email you registered with.

If splitting tablets is not convenient for you, you are always welcome to request whole finasteride 1 mg tablets instead. Just let us know and we will be happy to arrange this for you.

If you have any further questions or concerns, please feel free to reach out to our support team directly. We are here to help!

Rated 5 out of 5 stars

Trust Them

Customer for over a year. Very reliable. Receipts for prescription accepted by my private insurance company. Very trustworthy.

19 November 2025

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