Essex Clear Ears Reviews 

522
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the welcoming atmosphere and describe the team as exceptionally professional, kind, and deeply attentive to individual hearing needs. Reviewers often mention how patient the staff are when answering questions, ensuring that every procedure is fully understood and never rushed. The service provided is widely praised for being efficient, thorough, and completely painless, leaving people feeling extremely grateful for the effective solutions they receive. Additionally, consumers truly appreciate the excellent user experience, noting that booking appointments is seamless, websites are easy to navigate, and aftercare programs are comprehensive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their welcoming attitude, thorough... See more

Service

People report positive experiences with service, frequently praising the friendly, professional, and thorough... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a clear and easy to use... See more

Customer service

Reviewers highlight high satisfaction with customer service, consistently praising the expert care, helpful... See more

Product

Reviewers express great satisfaction with their hearing aids, highlighting a fantastic experience finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was recommended to Essex Clear Ears by a friend and was surprised by how clear my ears were after being syringed. I've been going through this procedure every 3 to 4 months for a great many years in v... See more

Company replied

Rated 5 out of 5 stars

My mother and I both recently attended Essex Clear Ears for a six monthly check of our new hearing aids. This was slightly earlier than planned, but mum (aged 90) was having some minor difficulties.... See more

Company replied

Rated 5 out of 5 stars

I thought I was going deaf till I visited Essex Clear Ears Was made very welcome. Spoke to the operative who asked several questions before starting the procedure with hardly any discomfort just a li... See more

Company replied

Rated 5 out of 5 stars

I have used clear ears for a number of years now and have a hearing aid fitted which came with a complete follow up program which included free wax removal hearing test and installing any recent updat... See more

Company replied


Company details

  1. #1 of 20 best companies in Audiologist
  2. #1 of 3 best companies in Deaf service
  3. #1 of 6 best companies in Hearing aid repair service
  4. #1 of 12 best companies in Hearing Aid Shop
  5. #1 of 29 best companies in Home Care Service

Written by the company

With over 19 years of audiology experience in the NHS and private services, Essex Clear Ears offers ear wax removal, hearing assessments and hearing aid provision with a personal touch. Developing a complete care package for your ears! Appointments can be booked at our clinic in Rayleigh, Essex or in the comfort of your own home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

522 reviews

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5.0

All reviews

(522)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Very good advice and treatment. Also very good price

30 July 2025
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind words! We are so pleased to hear that you were happy with the treatment provided :)

Rated 5 out of 5 stars

Ear Cleaning

Felt reassured and relaxed when ears were cleaned, i can hear really well now and highly recommend this company

5 August 2025
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a kind review! We're pleased to hear that you were happy with the service provided and we look forward to seeing you again if you ever need us :)

Rated 5 out of 5 stars

Great experience, would recommend

Great, professional team. I couldn’t hear well for 3 months, one session here and my hearing is back to normal. Thank you James for being so professional and reassuring. I was a little scared as it was my 1st time having this treatment done. I would so recommend Essex clear Ears and James!

10 July 2025
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind words! We're pleased to hear that we were able to help. James will be thrilled to know that his professionalism and reassurance made a difference during your visit. It's completely natural to feel a little nervous, and we're glad we could help make your experience a positive one. We truly appreciate your feedback and we look forward to seeing you again if you ever need us!

Rated 5 out of 5 stars

Great experience & a pleasurable…

Great experience & a pleasurable experience

20 June 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a kind review! We're pleased to hear that you were happy with the service provided and we look forward to seeing you again soon :)

Rated 5 out of 5 stars

Professional and friendly

Mitch was extremely knowledgeable and reassuring when I visited recently with a hearing problem. I would not hesitate to recommend. I have already booked a follow up appointment with him.

18 June 2025
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you so much for the review, we really appreciate it! We are pleased you found our team knowledgeable during your visit. It means a lot that you have booked a follow up with us - we look forward to being able to continue supporting you :)

Rated 5 out of 5 stars

Made welcome explained maybe delay had…

Made welcome explained maybe delay had a coffee and then went in for each waxing5.

5 June 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the kind review! We're glad we could help and you felt welcomed. We apologize for any delay and we hope to see you again soon :)

Rated 5 out of 5 stars

Really looked after me

Really looked after me. Both at the appointment and after. Making sure o was 100% satisfied

10 March 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind words! We are delighted to hear that you felt cared for during and after your visit. Making sure our patients are content is always our goal thus we're glad we could deliver that for you!

Rated 5 out of 5 stars

Excellent appointment

Excellent appointment, very happy with the treatment I received. Staff very helpful and friendly.

1 May 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your wonderful feedback! We're glad to hear that you were happy with the service provided. It was a pleasure to have you in, and we are always here if you need us :)

Rated 5 out of 5 stars

Mum with dementia

A very friendly, efficient lady who came to visit my mum. She has dementia and the whole treatment was very quick and she was spoken to in just the right way. Many thanks.

24 March 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a lovely review - we really appreciate it! We're pleased to hear that you were happy with the service provided :)

Rated 5 out of 5 stars

Very efficient

Very efficient, it took me a few days to feel the benefit but this could be because I have a serious illness.
Would definitely recommend.

13 March 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the kind review, we really appreciate it! We're happy to hear the benefits came through, even if it took a little time. Wishing you all the very best with your recovery and please don't hesitate to reach out if there is anything more we can support you with :)

Rated 5 out of 5 stars

Excellent friendly and professional …

Excellent friendly and professional service all the way the process !

14 March 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your lovely words! We're pleased to hear that you felt well looked after throughout your visit. Providing excellent, friendly service from start to finish is exactly what we aim for, so your feedback is much appreciated :)

Rated 5 out of 5 stars

Everything was clearly explained

Everything was clearly explained. Mitch made me feel very calm and relaxed.

27 February 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you so much for such a kind review! We're delighted to hear that you were pleased with the service provided :)

Rated 5 out of 5 stars

Very pleasant people who answered our…

Very pleasant people who answered our questions with patience and understanding,I also liked the long period you get before deciding if the product suits you,also the aftercare if you decide to purchase.
,

14 February 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the lovely review! We're so pleased you felt comfortable and well-informed throughout your visit. It's important to us that you had the time to make the best decision for your needs, so we're glad to hear that you felt that way! If you have any questions or need anything please feel free to contact us :)

Rated 5 out of 5 stars

Emergency Treatment

I'd suddenly lost virtually all my hearing due to a wax blockage in both ears and you were able to fit me in for removal of the wax the same day. I couldn't have wished for a better service.

31 January 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you so much for the review, we really appreciate it! It's always rewarding to know we've made a difference. Please don't hesitate to reach out if you ever need us again :)

Rated 5 out of 5 stars

Great service

Great service, no pain or discomfort all good highly recommend them

30 January 2025
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Reply from Essex Clear Ears

Thank you for such a lovely review! We're glad we could help :)

Rated 5 out of 5 stars

Second appointment with Angela.

Very pleased with the kind and gentle service given to my Nan from Angela.
Having her ears cleared really does make such a difference to her quality of life. Booking has been efficient and straight forward.

27 January 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Knowing our care has made a difference to your Nan's quality of life means the world to us! We're always here if you need us and we truly appreciate your feedback - thank you :)

Rated 5 out of 5 stars

Ear Wax Removal

Mitch has been seeing my Husband for sometime now for his ear wax removal.
My husband is put at ease as Mitch explains every step of the way for him.
A very kind compassionate professional.

16 January 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

We're grateful for your feedback and happy we could make your husband's experience a positive one!

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