Esslab are a fantastic partner to work with and consistently go above and beyond to support their customers. Recently, they received an enquiry for consumables outside of their range, and rather tha... See more
Company replied
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We had a non standard problem, important and urgent which required research by Esslab to give us the solution. After discussions, Chris @ Esslab gave me a list of products using in stock components... See more
Company replied
We, Medtech General Trading dealing with Esslab as a Distributor in UAE and we are getting good support from their customer services and quick response from their Sales and Export Division Ms.Karo... See more
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I always get quick responses to my inquiries. As a B2B client i am grateful to the discounts given on particular brands. Overall am satisfied with my dealings with Esslab. #KAROLINA, Owen, Theresa... See more
Company replied
Company details
- #1 of 3 best companies in Laboratory equipment supplier
- #1 of 3 best companies in Exporter
- #1 of 3 best companies in Scientific Equipment Supplier
Written by the company
With over four decades of industry experience, ESSLAB has built a reputation as a trusted supplier of Certified Reference Materials, Instrumentation and Consumables. Our independence & expertise means that we have the capability to supply the latest high quality products which represent the best value & choice to all our customers. We have established long-standing relationships with industry-leading suppliers who share our commitment to quality and innovation. By working closely with Inorganic Ventures, Hamilton, Macherey-Nagel, OHAUS, and other renowned manufacturers, we can bring you the latest advancements in laboratory technology and ensure that you have access to the most reliable products on the market. Customer satisfaction is at the core of everything we do. We strive to exceed your expectations by providing technical expertise, exceptional customer service, and prompt support at every stage of your journey with us. Our knowledgeable customer service team is always ready to assist you with product enquiries, technical questions, and order processing, ensuring a seamless experience when you choose ESSLAB as your laboratory supplier.
Contact info
356-358 Prince Avenue, SS0 0NF, Westcliff-on-Sea, United Kingdom
- 01702 555577
- sales@esslab.com
- esslab.com
4.8
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from ESSLAB
Thank you for your positive feedback, we are delighted you are happy with the support you received from ESSLAB and look forward to working with you in the future.
TLC Plates order and receipt
I have NOT yet tried the product but what was excellent was the communication all the way through from my first enquiry about the product through to when it will arrive and the information when it arrived at my location.
3 June 2024
Reply from ESSLAB
Thank you for the positive review, we hope the product meets your with your requirements and remain at your disposal should you require support in future.
Professional helpfulness…
Updates and professional helpfulness from Nathan as well having the products we are currently looking for. Contact was made at CHEM UK 2023 which has been a useful source of information from your team too.
5 June 2024
Reply from ESSLAB
Thank you for the positive feedback @satra, we're so pleased you recognized the professionalism provided by Nathan. Chem UK is a great exhibition and we look forward to seeing you there next year.
Reply from ESSLAB
Thank you for the positive feedback @premierscientific, we appreciate your business and look forward to supporting you and your customers in future.
Esslab are a supplier worth keeping
Esslab source the chemical standards we need, from diverse sources, and with competitive pricing.
23 May 2024
Reply from ESSLAB
Thankyou for your positive feedback! We are delighted that you are happy with the service you received from ESSLAB, we look forward to working with you again in the future!
Always an excellent service from…
Always an excellent service from Esslab! Custom items delivered with minimum wait and great customer service.
3 May 2024
Reply from ESSLAB
Thank you for your positive feedback, we really value your custom and look forward to supporting your needs in future.
Outstanding Support from ESSLab!
Outstanding Support from ESSLab!
Karolina and team provided great overview of the product over the teams. Karolina communicated often throughout purchasing processing, which was very beneficial. Great Support from Karolina!
23 May 2024
Unprompted review
Reply from ESSLAB
Dear Omeet, thank you for taking the time to provide feedback on your experience working with Karolina and the team. We look forward to working with you in future.
ESSLAB are fantastic
ESSLAB are fantastic!
Chris and the team are amazing! Always fantastic customer service, technical knowledge and superb products. From time to time they offer promotional periodic tables which adds some colour to the laboratory.
3 April 2024
Reply from ESSLAB
Thank you for the positive feedback Daniel, it's great to hear Chris and the team are exceeding your expectation. We look forward to supporting your laboratory needs moving forward.
great stock, great comms, great experience
great stock, great comms, great experience. 5*
13 March 2024
Reply from ESSLAB
Thank you for your feedback, customer feedback is really important to us and we are delighted you found this experiences worthy of praise. We look forward to supporting your lab consumable requirements in future.
Karolina is the best
8 March 2024
Reply from ESSLAB
Good afternoon Blaž, thank you for recognizing Karolina. We are extremely grateful for your feedback and will pass this recognition on.
Kind regards
Richard
Customer service from Judy was…
Customer service from Judy was outstanding - very helpful and responsive
8 March 2024
Reply from ESSLAB
Thank you for your wonderful feedback, I'll ensure your kind words are passed on to Judy. We look forward to assisting you in future with your Chromatography supply needs.
Excellent support and guidance
Excellent support and guidance as always. If I could buy everything from ESSLAB I would!
21 February 2024
Reply from ESSLAB
Thank you for your positive feedback James, we are delighted you found our support and guidance exceeds expectation and look forward to supporting your requirements in future.
I am very Happy and Satisfied with…
I am very Happy and Satisfied with dealing with ESSLAB Team ( Specially with Karolina) they are very professional and very fast in responding and processing the order
7 February 2024
Brilliant customer service that strived…
Brilliant customer service that strived to understand our requirements as a customer. Products proved to be of high quality.
23 January 2024
Reply from ESSLAB
Dear Jake, thank you for your feedback. We are immensely proud of our team and thankful you have taken the time to recognize the positive customer service and product quality.
Good company and good team,
I am very satisfied with dealing with the ESSLAB Team, they are a very professional and supportive team, with speed processing and fast delivery for the order,
6 February 2024
Reply from ESSLAB
Dear Unique Sciences, thank you for your feedback. Our aim is to provide excellence in customer support and we are delighted that you have taken the time to recognize the great work demonstrated by the whole team at ESSLAB.
Very professional and very reliable
5 February 2024
Reply from ESSLAB
Thank you for taking the time to review your experience with ESSLAB. Customer feedback is one of our core objectives and we are very appreciative that you have taken the time to share this.
Everything went as per plan
15 December 2023
Reply from ESSLAB
Thank you for the positive feedback, we're glad we could impress you with our service. We hope we can support you again in the future!
Excellent customer service
Excellent promptness to attend to my query on procurement of a tubidy meter that was not available in house and had to be outsourced abroad.
I made a call to the company and the front desk services were helpful and gave me guidance and referred me to the sales time. Spoke with a sales team member Chris and guided me on the entire process to ensure the product I was looking for was purchased. I definitely recommend them for all your scientific lab needs and equipments.
19 January 2024
Unprompted review
Reply from ESSLAB
Thank you for taking the time to leave a review, Innocent. We're glad Chris could provide you with the support you needed and we look forward to supporting you again in the future!
Reply from ESSLAB
Thank you for the kind review. We're glad we could impress and look forward to working with you again in the future!
Wonderful
Wonderful
It was very good experience with purchasing of product. Good cooperation and help from management.
16 November 2023
Reply from ESSLAB
Thank you for taking the time to leave such a lovely review! We look forward to supporting your laboratory needs again in the near future.
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