Unfair extra charge under time pressure / Unacceptable service
I booked a move-out cleaning service with E-städ i Norden AB for my 66 sqm apartment in Malmö for September 14, 2026, at a confirmed price of 2,000 SEK. On the day of the cleaning (September 14), they suddenly demanded an extra 1,000 SEK (totaling 3,000 SEK), claiming the apartment was "too dirty."
This claim was completely false. The apartment was already in good condition, with only the shower and oven needing standard cleaning. No one mentioned any extra fee or excessive dirtiness when they arrived or inspected the flat initially. They only brought this up during the service, putting me under extreme time pressure because I was handing over the keys to the new owner the next day and leaving the country. I had no choice but to pay the extra amount.
To make matters worse, just one hour after I paid the additional money, they claimed the job was complete. It is completely impossible that a place "so dirty" it required a 50% surcharge took only an hour to finish.
Taking advantage of customers who are on a tight deadline and leaving the country is highly unprofessional and unethical. I am very disappointed with this experience and strongly advise others to be cautious.