Nordstrom has great clothes with excellent quality. The delivery time is quite long as it is from the US. Unfortunately one of the dresses were stained and very dirty so I contacted Nordstrom and was... See more
Company replied
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Review summary
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I had a slight hitch with my credit card transaction. The web session timed out as soon as the purchase was completed, the charge showed up on our credit card, but I was concerned the sale might... See more
Company replied
Some screws came loose and were lost from my Raptor vest, so I contacted customer support to ask if they had any spare parts they could send me. I live in Japan, and they kindly put me in touch wit... See more
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Jun Nguyen made my evening! She offered such quick and thorough answers about my order! I don’t think I’ve ever experienced more efficient or quick customer service! Love Nordstrom forever!
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Company details
Written by the company
Worldwide Ecommerce. Made powerful. Made simple. At ESW, we partner with growing and established brands to create streamlined, secure, customer-centric ecommerce experiences. Our innovative technologies and deep experience mean you get better market analyses, customer insights, and personalization, as well as reduced risks of non-compliance to trade regulations and fraud. Your experience matters to us, too, so we’re committed to exceptional customer success support, and tailored market and performance improvement strategies. Have a question about an order? Contact us directly at: https://service.esw.com/contact/
Contact info
4.3
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I appreciated your sincere support
I appreciated your sincere support.
Thank you very much.
Have a great day.
2 September 2024
Unprompted review
Reply from ESW
Dear Paris,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
Still waiting for my parcel
Still waiting for my parcel from the UK. LEFT ON 23 JULY 2024 with advice I would receive in 5 days. Now 20 August 2024 and still no parcel. Not happy!! Would not recommend.
20 August 2024
Unprompted review
Reply from ESW
Dear Irene,
I am sorry to hear your feedback.
We can see that your order was delivered on August 20 and that you received a refund for the shipping fee.
If we can be of any further assistance, please do not hesitate to reach out to our Customer Service team.
Kind regards,
eSW Customer Service.
Useless delivery service with no accountability …
A nightmare to get my parcel from JCrew delivered. Two ‘failed attempts’ when in reality the driver didn’t bother getting out of their car. The second time I waited on street level only to get an email that the package was as unsafe to leave. Lies. The I tried to provide a new address for the third attempt because after that the item would be returned to the USA. Many emails and phone calls later they confirmed the new address. Nope! Third attempt at same original address. Basically this is a laissez faire business model. They do nothing, take no responsibility and let the chips (or in this case packages) fall where they may.
9 August 2024
Unprompted review
Reply from ESW
Dear Daphne,
I am sorry to hear your feedback.
However, we can see that your order has been correctly delivered.
If we can be of any further assistance, please do not hesitate to reach out to our Customer Service team.
Kind regards,
eSW Customer Service.
Reply from ESW
Dear Daniel,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
Reply from ESW
Dear Olena,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
Appreciated
I thank you Karin Veramendi
for being a very kind professional because she knew how to find the words so that I could find satisfaction during our exchanges. Thanks to the team 🤗❤️
1 August 2024
Unprompted review
Reply from ESW
Dear Ingrid,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
I received a dress for my partner from….
I received a dress for my partner from Victoria’s Secret mini dress with zipper cost 62.t1 euros plus 10 euros from delivery.it was supposed to arrive before July 16 but eventually arrived July 26. The dress arrived with holes in the back and it was not Victoria’s Secret but a company called Lascanas. It seems to me to be a rip off!
26 July 2024
Unprompted review
Reply from ESW
Dear Nicholas,
I am sorry to hear your feedback.
A member of our customer service team has reached out to you to assist you with your query.
If we can be of any further assistance, please do not hesitate to reach out to our customer service team for assistance.
Kind regards,
eSW Customer Service
Ivan Vicente Cacho Was helpful
Ivan Vicente Cacho Was helpful, resolved the issue with no complications
24 July 2024
Unprompted review
Reply from ESW
Dear Emily,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
Isabela Espinoza Give me the best…
Isabela Espinoza Give me the best customer service I had .. thank you
25 July 2024
Unprompted review
Reply from ESW
Dear Tania,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
I’ve been satisfied with the operative…
I’ve been satisfied with the operative problem solving from the part of the customer support agent Steven Rosas.
22 July 2024
Unprompted review
Reply from ESW
Dear Maryna,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
Reply from ESW
Dear Tatsiana,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Reply from ESW
Dear Happy,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
Reply from ESW
Dear Anna,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Hershey Galalio was a greatfull…
Hershey Galalio was a greatfull assistant.
I had issue with an order which i didn't recieve in time. The customer care service was efficient and fast to answer my request and to solve my issue.
I am greatfull i reached to them because they reassured me and were always available.
Would reccomend to check if you find issue with anything they can help you with
10 July 2024
Unprompted review
Reply from ESW
Dear Federico,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon and we hope you enjoy your goods.
Kind regards,
ESW Customer Service
Marta was great and very fast to reply…
Marta was great and very fast to reply and solve my issue! Thank you!!
10 July 2024
Unprompted review
Reply from ESW
Dear Heba,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Thank you for your prompt response and…
Thank you for your prompt response and actions.
9 July 2024
Unprompted review
Reply from ESW
Dear Suyashi,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
They took they’re time with me and…
They took they’re time with me and really tried to understand the issue. They we’re willing to find solutions to solve it and were always kind and respectful in their words. Also they reply fast. Loved it, would recommend !
7 July 2024
Unprompted review
Reply from ESW
Dear Kimi,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Isabela
Isabela went out of their way to help me , and was able to resolve my problem with ease. Great experience!
6 July 2024
Unprompted review
Reply from ESW
Dear Haley,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
I would like to take the opportunity to…
I would like to take the opportunity to express my gratitude to Ivan Vicente Cacho from the customer service team of Victoria’s secret. His assistance was immensely helpful, and I want to thank him for his respect and the considerable effort he put in to help me. Ivan addressed my issue with great professionalism and successfully resolved it. I deeply appreciate his dedication and support.
4 July 2024
Unprompted review
Reply from ESW
Dear Customer,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
The team was very responsive and…
The team was very responsive and responded to all my queries!
2 July 2024
Unprompted review
Reply from ESW
Dear Alexandra,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
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