Nordstrom has great clothes with excellent quality. The delivery time is quite long as it is from the US. Unfortunately one of the dresses were stained and very dirty so I contacted Nordstrom and was... See more
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I had a slight hitch with my credit card transaction. The web session timed out as soon as the purchase was completed, the charge showed up on our credit card, but I was concerned the sale might... See more
Company replied
Some screws came loose and were lost from my Raptor vest, so I contacted customer support to ask if they had any spare parts they could send me. I live in Japan, and they kindly put me in touch wit... See more
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Jun Nguyen made my evening! She offered such quick and thorough answers about my order! I don’t think I’ve ever experienced more efficient or quick customer service! Love Nordstrom forever!
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Company details
Written by the company
Worldwide Ecommerce. Made powerful. Made simple. At ESW, we partner with growing and established brands to create streamlined, secure, customer-centric ecommerce experiences. Our innovative technologies and deep experience mean you get better market analyses, customer insights, and personalization, as well as reduced risks of non-compliance to trade regulations and fraud. Your experience matters to us, too, so we’re committed to exceptional customer success support, and tailored market and performance improvement strategies. Have a question about an order? Contact us directly at: https://service.esw.com/contact/
Contact info
4.3
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Unhelpful customer service
I ordered some items for my wife from their Victoria's Secret online store thinking that I would not find a better place to shop for this brand in my region. However, I was terribly wrong, because after a very long wait for the shipment itself, when I received it, it turned out that it contained only a small part of the order. I immediately contacted customer support believing that my problem would be quickly resolved. I was wrong again, however, as after waiting two days for a response, I was denied further assistance. They stated that my products had been shipped correctly, which I knew full well was a lie, and even if it wasn't, I don't want to believe that they made the effort to investigate my case. I finally know what I received and what I didn't. Are they really accusing me of lying about this case for such a ridiculous amount? They recommend contacting the carrier, who, as I have learned, cannot help me much, because the package was not damaged on delivery. My wife and I are sincerely disappointed and distraught by this turn of events. Online shopping has never been so stressful before. I do not recommend their service.
15 June 2024
Unprompted review
Reply from ESW
Dear Rafal,
I am sorry to hear your feedback.
I can see you reached out to our customer Service team with your query and that they are currently checking into this further with the carrier and will follow up with you shortly,
If we can be of any further assistance, please do not hesitate to reach out to our customer service team for assistance.
Kind regards,
eSW Customer Service.
Initially I had very bad service with…
Initially I had very bad service with the agent I was speaking to. Karin Veramendi was not only super dismissive, but it felt like they didn't care and didn't even try an ounce to help me out. I presented my problem with all the evidence and really need help, but they instead didn't give me a single option and kept trying to dismiss my case without helping. Very unhappy and disappointed with this person.
The second agent to step in, Steven rosas, this person was extremely helpful. They're the only reason why I've changed my zero stars to five stars. Thanks Steven. You were extremely helpful and gave my fair options to solve my problem! I'm very happy how it all turned out.
11 June 2024
Unprompted review
Reply from ESW
Dear Cindy,
Thank you for sharing your recent experience, your feedback is extremely important to us.
I am sorry to hear that the inital responces were not handled correctly and I would like to assure you that we will address this internally with our team.
I would also like to thank you for sharing your feedback on the second interaction and im glad that we were able to resolve the issue for you.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Was glad this was able to be resolved…
Was glad this was able to be resolved and city and postal code corrected would have rather kept my order and receive it then to have to wait for refund and repurchase.
12 June 2024
Unprompted review
Reply from ESW
Dear Jen B,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Really kind, swift and capable Customer Service Support
Really kind and swift in their reply's. Willing and capable to find a suitable solution.
Reassuring to know that customer service is so well organised when ordering at the VS Webshop.
11 June 2024
Unprompted review
Reply from ESW
Dear customer,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Swift and efficient customer service
Super Fast response to take care of my online order issue
10 June 2024
Unprompted review
Reply from ESW
Dear Emily,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Fast reply
Fast reply. Very professional and incredibly helpful! Many thanks!
10 June 2024
Unprompted review
Reply from ESW
Dear T Hopwood,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Gina was prompt in helping me amend my…
Gina was prompt in helping me amend my shipping address. Many thanks
7 June 2024
Unprompted review
Reply from ESW
Dear Lesley,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Perfect diligence
I had a question about my order confirmation and payment via PayPal not showing in my email account. Ivan Vicente Cacho answered diligently and told me to look in my spam/junk mail and there it was!
Merci so much Ivan! :0)
4 June 2024
Unprompted review
Reply from ESW
Dear Luce,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Denial of receipt
I am very pleased with the attention given to my request
I really felt I was considered and my ptoblem seriously considered
3 June 2024
Unprompted review
Reply from ESW
Dear Penduff,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Fast problem solution
Prompt answer, really helpful service and complete satisfaction with the solution.
4 June 2024
Unprompted review
Reply from ESW
Dear Lenka,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Isabella has done a great job
1 June 2024
Unprompted review
Reply from ESW
Dear Arayansh,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Satisfaction with Attila´s help
Very satisfied with help of Attila Krisztian Pan regarding my problem. He helped to solve me all and he was very helpful, thank you so much, K.
30 May 2024
Unprompted review
Reply from ESW
Dear Katarina,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Olivia,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Prompt and efficient support.
29 May 2024
Unprompted review
Reply from ESW
Dear Doris,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Kaira,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Carla,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Jane,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Very helpfully customer support all my…
Very helpfully customer support all my inquiries were answered and my problem was resolved.
28 May 2024
Unprompted review
Reply from ESW
Dear Customer,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Reply from ESW
Dear Ayesha,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Concerning stuff and a very nicely fitting bra!
At first I couldn't see any progress concerning the package tracking. The parcel didn't arrive on the estimated date and and I was a little bit concerned. So I reached out and contacted the company about the issue and they came back immediately saying they were going to look it up. Finally the package arrived after 2 days anyway, but they still came back to me just to make sure I received it. So I really appreciated their concern and immediate response. Also, I was really content to find out the fit was very nice, and the bra I bought seems to exceed my expectations!
23 May 2024
Unprompted review
Reply from ESW
Dear Despoina,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
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