Eterna Cards Reviews 245

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly and are well-packaged. Many people appreciate the quality of the products, finding them to be authentic, as described, and often sealed. The overall service is frequently highlighted as excellent, with consumers expressing satisfaction with their purchases and the helpfulness of the staff. However, some customers also noted issues with packaging, where items arrived damaged due to insufficient protective layers. A few other people noted that some packs they received had packaging that did not appear fully intact or new, with cards incorrectly oriented, which raised concerns about product authenticity.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and quick... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the great value,... See more

Order

Reviewers express satisfaction with their orders. Many customers highlight the fast dispatch and quick... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and fast service, often... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent condition of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've placed multiple orders for different items from Eterna Cards on various occasions, and they have not let me down. Super quick delivery times and authentic, sealed products. Can't recommend them e... See more

Rated 5 out of 5 stars

Great selection of products at decent prices. Have purchased a few times now and have been very happy every time. The pokemon mystery boxes are really good as they're always packed and definitely get... See more

Rated 5 out of 5 stars

Product as described, packaged well and delivered quickly. There’s lots of scepticism around buying Pokemon cards online these days but product is 100% legit and still factory sealed. Would definitely... See more

Rated 5 out of 5 stars

Despite the busy Christmas season, the order was sent out swiftly and delivered in no time. The booster packs were neatly packed, ensuring they fit safely through the letterbox. I was thrilled to pull... See more


Company details

  1. #59 of 95 best companies in Trading Card Shop
  2. #80 of 126 best companies in Game Shop
  3. #129 of 177 best companies in Hobby shop
  4. #57 of 106 best companies in Toy shop

Written by the company

EternaCards is an online hobby store specialising in providing affordable Trading Card Games to the community. We're collectors at heart, and pride ourselves on delivering unmatched service to our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great local business

Always delivered fast, orders often arrive the next morning for me. Always packaged well and any loose packs I order are in pristine condition.
Trusted sellers can be hard to find, when I saw the owner on YouTube and realised he was local to me I have since purchased exclusively from EternaCards unless there’s something very specific I’m looking for.
I have purchased quite a lot from them recently and can say with certainty this is a great business.

30 June 2025
Rated 5 out of 5 stars

I’ve ordered from Eterna cards a few…

I’ve ordered from Eterna cards a few times and I can’t praise the guys enough with how they handle everything great customer service speedy delivery time and a genuine care for their customers couldn’t recommend these guys enough will be a customer for years to come

2 June 2025
Unprompted review
Eterna Cards logo

Reply from Eterna Cards

Thank you for your kind review Iain. I'm glad you're happy with our customer service, fast delivery and company ethos - it means a lot!

You're a valued customer and we look forward to servicing you again.

Rated 5 out of 5 stars

Good price and a very quick delivery

Good price and a very quick delivery

30 May 2025
Eterna Cards logo

Reply from Eterna Cards

Thank you for your kind review Anton. I'm glad you're happy with our fast delivery and pricing. You're a valued customer and we look forward to servicing you again!

Rated 5 out of 5 stars

11 out of 10 for customer service and fast delivery 🔥

11 out of 10 for customer service 🔥
I use a lot of different companies for my pokemon fix and ETERNA CARD'S ARE JUST THE BEST HANDS DOWN 👌 FAST DELIVERY AND REAL PEOPLE WILL ALWAYS BE MY FIRST CHOICE FROM NOW ON 😎💯

29 May 2025
Eterna Cards logo

Reply from Eterna Cards

Thank you for your kind review Lewis. I'm glad you're happy with our fast delivery and customer service. You're a valued customer and we look forward to servicing you again!

Rated 5 out of 5 stars

Absolute Perfection

Fast delivery & dispatch. Good people and great support. Products are perfect too!

29 May 2025
Eterna Cards logo

Reply from Eterna Cards

Thank you for your kind review Dan. I'm glad you're happy with our fast delivery and company ethos. You're a valued customer and we look forward to servicing you again!

Rated 5 out of 5 stars
Eterna Cards logo

Reply from Eterna Cards

Thank you for your kind review Luca. I'm glad you're happy with our service. You're a valued customer and we look forward to servicing you again!

Rated 5 out of 5 stars

First class service from Eterna cards

First class service from Eterna cards. Quick delivery, and very good value

29 May 2025
Eterna Cards logo

Reply from Eterna Cards

Thank you for your kind review David. I'm glad you're happy with our service, fast delivery and pricing. You're a valued customer and we look forward to servicing you again!

Rated 5 out of 5 stars

Great handling of pre-orders

The only site that allocated me stock! Thanks for the pulls, guys!

29 May 2025
Eterna Cards logo

Reply from Eterna Cards

Thank you for your kind review Cameron. I'm glad we were able to get some stock to you. You're a valued customer and we look forward to servicing you again!

Rated 5 out of 5 stars

Amazing company

Spoke with Nathan regarding my order and he was courteous throughout our conversation. Will order again from this website as the owner is always helpful.

Arrived in good time and was well packaged would recommend to anyone that purchases in this field.

29 May 2025
Eterna Cards logo

Reply from Eterna Cards

Thank you for your kind review Lewis. I'm glad you're happy with our customer service and safe packaging. You're a valued customer and we look forward to servicing you again!

Rated 1 out of 5 stars

Would avoid for customer service

Would avoid for customer service. I purchased a half booster pack this morning before deciding I wanted to cancel and save the money. I purchased through Shopify which states the refund policy is for the full amount. I contacted Nathan who referred me to the stores online policy, which is different to Shopify, stating they will take 10% off the refund price due to it being a popular set. I then stated the Shopify policy to Nathan who implied I wasn't a normal human because I had decided to cancel my order 15-20 minutes after placing it. Since a few emails back and forth he agreed to a "full refund minus their fees" which equates to around 3.70. I'm not sure is this entirely legal but it's definitely left a sour taste in the mouth.

EDIT in response to the owner's comment. The audacity to call me someone who uses a bot is hilarious. Firstly, I requested to cancel 11 minutes after I placed the order - which is absolutely a fair amount of time to ponder how much I had spent that morning and thought probably best I don't spend any money. Secondly - what evidence does the owner have that I have used a botting program? I received an email saying they had stock to sell, I clicked the link, purchased and then shortly asked for a full refund. I actually have zero idea on how to use any sort of bot and I was just quite simply a customer looking to open some cards that made a bad decision and wanted to remedy the purchase. Terrible how the business takes out their frustrations on the customer.

30 May 2025
Unprompted review
Eterna Cards logo

Reply from Eterna Cards

On behalf of our business and every genuine collector, player and Pokemon fan, I will state again we do not condone the use of bots to steal popular stock from genuine collectors, which you then cancel when you can't resell it online for more, all at the expense of a small business.

It's not normal purchasing behaviour to buy something and request a refund 3 minutes later. You're using automated software to beat genuine collectors to the buy button, then afterwards deciding whether you actually want it or not. That leaves a sour taste in my mouth.

We will continue every effort we can to combat your behaviour.

Genuine collectors, hobbyists and fans can see our track record here on TrustPilot. It's that small, entitled subset of people like you who've swept into Pokemon that are spoiling it for everyone else.

EDIT - One look at the reviews you've left here on TrustPilot for mulitple other businesses tells me all I need to know. If you keep having 'horrible' experiences, maybe recognise the common denominator is you.

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