Still waiting for my item. Got an email asking about my engraving but they had the wrong details. This alone took 4 days. Pointed out that the details on the order were not mine which they said woul... See more
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the roses are beautiful, they smell like real flowers, but the packaging damages their beauty, since it has a white foam stick to hold it, which covers the decorative box where the roses come. becaus... See more
Company replied
Was a bit smaller than I had anticipated for the price, on top of having to pay a ton of duty at my doorstep as I am from Canada. No big deal however, when I opened the package one of the roses was co... See more
Company replied
I was forced to pay an extra $100 when my roses were delivered. You could have told your customers this prior to order, but you chose not to. Not only will I never be ordering again, I will be sure to... See more
Company replied
Company details
- Gift shop
- Corporate gift supplier
- Decoration and Interior Design Store
- Dried flower shop
- Flower designer
Written by the company
Eternal Roses® brings luxury roses to everyday life by preserving real fresh roses and creating arrangements that are perfect for home decor or floral art!
Contact info
705 Bedford Ave, 11710, Bellmore, United States
- 8884402255
- sales@eternalroses.com
- eternalroses.com
2.6
Poor
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Eternal Roses®
Wonderful news!!
They sent the wrong card to the wrong person
They sent the wrong card.
Needless to say, it was not well received
1 August 2022
Reply from Eternal Roses®
Thank you for letting us know about this issue. Review of the order shows that Customer Service has already reached out to you in this regard.
still have not gotten the Rose
still have not gotten the Rose! when ordered the delivery date said 7/21/2022, however today is 7/25/2022 and still no Rose. What a way to express an anniversary like flower showing up late.....from now on traditional roses from trusted local shops.
26 July 2022
Reply from Eternal Roses®
Thank you for letting us know about your shipment issue. The item was provided to the USPS the day after your order was placed and currently shows as in your state. We have reached out to them on your behalf requesting information and considerations for this delay. We will follow up with when new information is available. We apologize for the inconvenience this may have caused.
The Perfect Birthday Gift
The Perfect Birthday Gift
My daughter enjoyed her gift. Thanks for making her day special!
15 July 2022
Reply from Eternal Roses®
So glad that we could be a small part of the special day!
Great service
The arrival time was great! The roses are beautiful and am excited to present them as gifts.
14 July 2022
Reply from Eternal Roses®
That is great! Glad to know that you are so excited!
Awesome!
The roses are wonderful! Delivered in well conditions. They are super delicate and elegant gift, This was what I decide to gift as thanks to the people who help me to buy my house and that was a wonderful present for them! 😊
13 July 2022
Reply from Eternal Roses®
Thank you for letting us know about your experience, it is valuable to us and other potential customers.
Timely, specialized gift!
This was a Birthday Gift to a friend's mother whose own Mother, Rose, passed away earlier this year. The beautifully packaged preserved pink rose was the perfect gift to help heal and memorialize the mother's passing. The gift was very much appreciated! Thank you so much for providing such a special, timely gift!
6 July 2022
Reply from Eternal Roses®
Thank you for letting us hear about your reasons for this gift. It is always good to hear that our items have a purpose and a meaning to people for events that have affected their lives. All the best from us.
I was very disappointed with this…
I was very disappointed with this purchase. When I opened the box the rose which was attached to a small vase was loose in the box. I believe this is what caused the rose to look like it was totally flat. The petals also looked damage; parts appeared dark around the edges of the white rose.
5 July 2022
Reply from Eternal Roses®
Hello! Thank you for letting us know about this issue. Have you contacted our support team and provided images of this issue for review? CustomerService@EternalRoses.com
When the roses showed up
When the roses showed up, multiple roses were damaged and there were rose leafs all over the inside of the plastic box.
3 July 2022
Reply from Eternal Roses®
Hello! Thank you for letting us know about this issue. Have you contacted our support team and provided images of this issue for review? CustomerService@EternalRoses.com
Came in timely and always a great…
Came in timely and always a great product! Didn’t have the correct ribbon color I selected this but not going to return the item just for the ribbon color.
29 June 2022
Reply from Eternal Roses®
Thank you for letting us know about your experience, we will work to improve on the error we made and we apologize for that issue.
They were favors for my grandmothers…
They were favors for my grandmothers 92nd birthday, big hit!!! Everyone loved them
11 June 2022
Reply from Eternal Roses®
That is wonderful to hear!
Fast wonderful service
Fast wonderful service.Beautiful card. Sadly rose was detached from the base. Did not fall apart. Will try to glue back.
11 June 2022
Reply from Eternal Roses®
We are sorry to hear that. Please do try to reattach, if you are unable to correct this issue, please reach out to our customer service team for more assistance. We apologize for this inconvenience.
This is my 5th or 6th time ordering…
This is my 5th or 6th time ordering from here. I have 2 boxes and 3 singles from 2019 which still smell incredible. We did order 1 box in a purple hugh color and the color didn't last this long (faded in about 8mo/12mo) but the smell still did.
Current order fell on a holiday timeline and they went above and beyond to deliver the order in a timely fashion although it seemed almost impossible (spoke with several people and managers etc). They got it done AND gave another sweet gift with it. Honestly, it was stressful if it wasn't going to be delivered when we thought (pay attn to the "estimated delivery time" not guaranteed delivery time) but they truly, truly made the sky and the ground touch in order to get this done and they did. I couldn't be happier and obviously will be ordering again and again.
4 June 2022
Reply from Eternal Roses®
Thank you so much for this very informative review about your experiences. We hope that it helps inform others that may wish to visit our store and site. We truly appreciate it.
Excellent Customer Service
I ordered the Lennox box and instead recieved something totally different. It also came significantly later than expected! The rose I did receive is pretty, but it’s a singular versus the four I was supposed to receive… I’m also not a Virgo so it’s a rather odd thing to have just laying around.
Though I will say, once reached out to the customer service team was great! They shipped the proper order out in less than 24 hours!! I am very grateful for this service, and I would highly recommend to anyone looking for an eternal rose.
2 June 2022
Reply from Eternal Roses®
Hello! We see that we have reached out to you in regards to this error and have prepared to original item to be sent to you per this error. We apologize for the inconvenience.
improve packaging
the roses are beautiful, they smell like real flowers, but the packaging damages their beauty, since it has a white foam stick to hold it, which covers the decorative box where the roses come.
because the flowers cannot be taken out of the transparent box it looks like a cheap fairground gift
30 May 2022
Reply from Eternal Roses®
Hello! The flowers are only in the clear plastic for transportation or shipping. You may easily remove the foam and plastic box. There are care instructions with each order. If you need assistance with removal, please do not hesitate to contact us.
Gorgeous!
I noticed this ad on social media and I was intrigued. I read about the company and the product. I was a little concerned when it said, "size may may differ". Thinking, am I going to be paying this price for a tiny little rose. When I read that it lasts up to 3 years, I felt a little better. It looked cool, and as long as i follow the directions, which are pretty simple, why not.
When I received it! Gorgeous! Absolutely worth the money. It is so pretty. I got it for my boyfriend. He thought it was pretty awesome too! And he criticizes everything. Lol
My point is that, it is amazing and very beautiful! I truly hope it lasts the full 3 years. 🌹😚
26 May 2022
Reply from Eternal Roses®
We are so glad to hear this story and all that went into your purchase. Thank you very much for letting everyone know about your experience.
Reply from Eternal Roses®
That's wonderful, very happy to hear that!
The rose is beautiful but….
The rose is beautiful but to send to much money on an item and have it arrive damaged with the pedal torn is disappointing.
13 May 2022
Reply from Eternal Roses®
Hello! Thank you for letting us know about this issue. Have you contacted our support team and provided images of this issue for review? CustomerService@EternalRoses.com
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