Liz was absolutely AMAZING to work with. She seems to TRULY care about her clients and their loved ones. Getting our Grandson's diamond back home was truly beautiful. Liz made a difficult time easier... See more
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There aren’t enough words to describe how grateful I am to Eterneva. From the very beginning Jacob (advisor to start the process), Liz (Care Team member) and Laura ( jewelry designer 🥰) made me feel... See more
Using Eterneva was the best decision I made. My coordinator, Jeanette, at the Eterneva designing division was amazing. The videos from the lab as my husband went through the process of creation was... See more
HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic... See more
Company replied
Company details
Written by the company
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Contact info
2839 Junction Hwy, 78028, Kerrville, United States
- (512) 766-5011
- info@eterneva.com
- eterneva.com
4.9
Excellent
253 reviews
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This company invites their customers to review, whether positive or negative
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Everyone was extremely personable and…
Everyone was extremely personable and caring through the whole process. I loved the little video updates and emails letting me know how things were going while I waited for my diamond to be created. Even though the process takes a very long time it's totally worth the wait! ❤
18 December 2024
Reply from Eterneva
Thank you so much for sharing your experience with us Lindsay! We’re so glad to hear that the updates and communication made the process feel more personal and connected. We completely agree—it’s a long wait, but knowing it’s worth it makes all the difference. We’re so grateful for your patience and trust throughout, and we’re honored to have been part of your journey.
With appreciation,
Hailey
Head of Customer Care
this whole process was such a gift…
this whole process was such a gift through such a dark time.
17 December 2024
What a special gift
I was not really sure what to expect during the process, but the communication has been amazing. The updates that o receive with details about each step and videos is very special and on the hard days is needed. To know that I will have a part of my dad with me all the time is such a special gift.
11 December 2024
Reply from Eterneva
Hi Amber!
Thank you so much for your beautiful words! We’re so glad to hear that the updates and videos have brought you comfort during this process. Knowing that your dad will be with you in such a special way is truly a gift, and we’re honored to be part of this meaningful journey with you. Your trust means the world to us.
With all our gratitude,
Hailey
Head of Customer Care
I love my ring it’s perfect
I love my ring it’s perfect, it took 2 years and that’s fine , but there is not much communication. I didn’t hear from anyone for almost a year . When you send your loved ones ashes and $6000.00 off before you even start the process I thought I might have been scammed. Even if you just had A phone number that I could have called would have been great . I know it’s crazy but some of us ( old people) don’t have a computer or a Email.
3 November 2024
Reply from Eterneva
Hi Davina,
Thank you so much for your kind words about your ring! It means everything to us that you love it and that it turned out just as you hoped. We deeply understand the trust involved in a process like this, and we’re truly honored to have created something so meaningful for you.
That’s why we’re genuinely concerned to hear you didn’t feel there was much communication along the way. Our records show we reached out monthly via the email address you provided at the start of the process, as well as by phone. It’s clear something went wrong, and we’d love to work with you to understand what happened to ensure this doesn’t happen again. While we can assure you our care team sent consistent updates, we’re committed to investigating why they didn’t seem to reach you.
Making sure every customer feels supported and informed throughout their journey is of vital importance to us, so we’ll be reaching out directly to discuss this further, and we truly appreciate your feedback!
With love,
Hailey
Head of Customer Care at Eterneva
Awesome experience
I’m so glad Sophie has been on this journey with me. Cannot wait until April when I visit the facility. I’m so excited to see the finished diamond.
9 December 2024
Reply from Eterneva
Aw Terry, we cannot wait to host you and show you the process! We’re so happy to hear that Sophie has been a part of your journey—she truly cares about making this experience special. We’re just as excited for you to see the finished diamond in April! It’s going to be an unforgettable moment.
With love,
Hailey
Head of Customer Care at Eterneva
Reply from Eterneva
Thank you for sharing this with us Tammy! It means so much to know how deeply this process resonates with you. We’re honored to be a part of this journey and can’t wait for you to see the finished result—it’s going to be so special.
With love and gratitude,
Hailey
Head of Customer Care at Eterneva
Happiness from a horrific experience.
Every one I have dealt with has been very kind and helpful. I also like how Eterneva works with a customer regarding payment. All the little things add up to a great experience. Thanks! My very best, A satisfied customer
13 November 2024
Reply from Eterneva
We’re so touched by your thoughtful message Robert! It’s wonderful to hear that you’ve felt supported throughout this journey and that the little details made a difference. It’s truly an honor to work with incredible customers like you. Thank you for allowing us to be part of such a meaningful process!
With gratitude,
Hailey
Head of Customer Care at Eterneva
All the wonderfull people at eterneva…
All the wonderfull people at eterneva who has given me the best service
10 December 2024
Reply from Eterneva
Aw Emilia, thank you for allowing us to walk alongside you—it’s a privilege we don’t take lightly!
With love,
Hailey
Head of Customer Care at Eterneva
Above and beyond
The constant communication and amazing videos are above and beyond. We can tell how much the team cares and respects our loved one as if it were theirs. I have been incredibly impressed with their process.
9 December 2024
Reply from Eterneva
It’s an honor to care for your loved one and to be part of this journey with you Colleen! Knowing that the communication and videos have brought you comfort means everything to our team. Thank you for trusting us—it’s a privilege we hold close to our hearts.
With deepest gratitude,
Hailey
Head of Customer Care at Eterneva
From the beginning to the recent videos…
From the beginning to the recent videos of the carbon for Jett and Massimo Awesimo this experience has been so touching. I love how thoughtful everyone at Eterneva is and the gentle, caring way the material and crucibles are handled.
I'm excited about the journey and looking forward to the diamonds!
6 December 2024
Reply from Eterneva
Aw Denise, thank you for sharing! It means so much to know the care and thoughtfulness behind every step has resonated with you. Jett and Massimo’s journey is incredibly special, and we’re so honored to be a part of it. We can’t wait for you to see the finished diamonds—it’s going to be such a beautiful moment!
With all our gratitude,
Hailey
Head of Customer Care at Eterneva
Great Experience Start to Finish
Great Experience Start to Finish.
The team at Eterneva was very good about communicating what was going on every step of the way and even reached out frequently even when it was during longer steps of the process to reassure me things were going well.
They took the time to understand why I wanted to have my dog turned into a diamond and asked for several pictures and stories to help them get to know him better. It helped with getting over the loss of my special pet.
2 December 2024
Reply from Eterneva
Thank you so much for sharing your experience with us Becky! It means the world to our team to know that the updates and care we provided brought you comfort during this journey. Hearing about your special pup and getting to know his story was truly an honor for us, and we’re so grateful to have been part of creating something so meaningful to honor his memory.
With heartfelt appreciation,
Hailey
Head of Customer Care
The entire experience was very imitate…
The entire experience was very imitate and personalized. All the email communications with pics and videos always made me feel like they all cared about my son. His ashes and hair were sent over before the one month marker of his death. He was only 29 and I wanted to kept part of him with me on me at all times. I’m so glad I found Eterneva!
27 November 2024
Reply from Eterneva
Hi Michelle!
We are so, truly honored to have been a part of your journey and to help you keep a piece of your son with you. The care and personalization of this process are so important to us, and we’re deeply touched to know it brought you comfort during such a difficult time. We’re so glad you found us, and we’ll always be here for you!
With heartfelt gratitude,
Hailey
Head of Customer Care at Eterneva
What an amazing gift filled with her memory
What an amazing process and to have something so beautiful made from my beautiful soul dog. Thank you again.
26 November 2024
Reply from Eterneva
Thank you so much for your beautiful words! We’re truly honored to help create something so special in memory of your soul pup. It means the world to us that this process brought you comfort and allowed you to hold onto such a beautiful piece of them!
With love,
Hailey
Head of Customer Care at Eterneva
I could not recommend Eterneva enough
I could not recommend Eterneva enough. They were so kind, compassionate, and patient with me while we worked through the details of creating a diamond and ring setting for my late brother. Every interaction was personalized and educational. I felt very connected to the entire team. I could not have done this without such an incredible group of people. Furthermore, the end result was beyond stunning and even better than I expected!
19 November 2024
Reply from Eterneva
Aw hi Alison! It means everything to us that you felt supported, connected, and educated throughout this process. It was a true privilege to help honor your late brother in such a meaningful way. We’re overjoyed that the end result exceeded your expectations—it’s an honor to have been a part of this journey with you.
With love,
Hailey
Head of Customer Care at Eterneva
Jovi’s Journey
My families story with Eterneva just began a little over 3 months ago. Our experience has been very pleasant and we really enjoy all of the updates and keeping us in loop with our dog Jovi’s journey.
20 August 2024
Reply from Eterneva
Thank you so much for sharing your experience with us! We’re so glad to hear that Jovi’s journey has been meaningful and that you’ve enjoyed the updates along the way. It’s an honor to be part of this process, and we look forward to continuing this journey with you.
With all our love,
Hailey
Head of Customer Care at Eterneva
Rae has been very kind and patient with…
Rae has been very kind and patient with me, especially in this most difficult and emotional time. I love the video updates. When Steve's beard was placed in the carbon container, I loved it. I knew it was Steve's beard, I'd recognize it any where. Thank-you.
15 November 2024
Reply from Eterneva
Thank you so much for sharing your experience with us Nora! We’re so glad Rae could be there for you during such an emotional time. She truly loved getting to know you and Steve throughout this journey! It’s truly special to hear how meaningful the video updates have been for you, and we’re honored to help you keep a piece of Steve with you. Your trust means so much to us.
With love,
Hailey
Head of Customer Care at Eterneva
This is a wonderful company
This is a wonderful company. I feel like they really care about your loved one and guide you and keep you posted the entire journey! Love them!
8 November 2024
Reply from Eterneva
Thank you so much for your review Nanis! It means the world to us to know that you felt truly cared for throughout the process. Our team is dedicated to being there for you every step of the way, and we’re so happy we could offer that support and keep you connected. Thank you for letting us be part of your journey—your trust means everything to us.
With love,
Hailey
Head of Customer Care
It was the most amazing experience!
It was the most amazing experience!! I felt like I was still able to check on my grandma with the monthly updates! Everything about the experience was amazing. The people who work for Eterneva cared as much for your loved one as you did & that was such a comforting feeling! I can’t say enough about them!!
6 November 2024
Reply from Eterneva
Thank you for your beautiful words Elena! We’re all so touched to hear that the updates helped you feel connected to your grandma throughout the process. We truly care for each of the loved ones we help honor, and it means the world to us that you felt that warmth and care from our team. We’re so grateful to have been a part of this special journey with you, and we’ll always be here for you whenever you need us.
With love,
Hailey
Head of Customer Care
The entire experience was wonderful!
The entire experience was wonderful! The communication was awesome. The staff has been respectful and supportive during the entire process!
30 October 2024
Reply from Eterneva
Aw Lisa, we’re so glad to hear that your experience with us was wonderful and that our team was able to provide the support and communication you needed throughout the process. It’s truly an honor to be a part of such a meaningful journey, and we’re grateful for your trust in us! If you ever need anything, we’re here for you.
With love,
Hailey
Head of Customer Care
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