Eternity Modern Reviews 

Ordered two armchairs in early May....here we are in early August and we're still waiting! Customer service keep responding with the same, pathetic canned answer "We are processing your order".

Do NOT order from this company.

I ordered 4 wishbone stools on May 3rd of this year. I have been in touch many times with varies customer representatives and no one has given me any answers as to when my stools will finally ship! The last rep I spoke with assured me my stools would arrive by the end of July. Well, it’s the end of July and still no stools. After spending 1500 dollars, I’m extremely disappointed with this company. I feel scammed and on top of that my family of 4 has no where to sit to enjoy family suppers! Many thumbs down!!!!

Ordered a chair and coffee table three months ago. Contacted Eternity Modern asking for a refund as they can't deliver it on time for my showing. They are charging me a 20% restocking fee, what a disappointment. They say I will get a credit but when I email about it I haven't heard back. I don't have a need for credit with them, it's frustrating to be taken advantage of.

I ordered four Wishbone counter stools, and when they arrived they looked as good as they did online, but they felt unstable and seemed rickety in construction. So, despite a return shipping fee of more than $300, and a $200 restocking fee, I returned them. The stools were picked up on June 19. It is now July 6, and I have not been credited for the return.

First, Eternity Modern lost the returned stools in their warehouse. Then they found them and sent an email saying I had been credited. But five days after that email, my card has still not been credited. The company's customer service lines are often not functioning, and when they are, the representatives cannot answer basic questions and leave you waiting for an email. Today no one could tell me why my card hadn't been credited, or how the restocking fee could be used for store credit, as promised.

Today, a customer service rep did tell me Eternity Modern's claims department only works Tuesday-Thursday. So I will be calling again tomorrow, trying to get a refund that will total about half the cost of the rickety chairs. They can keep the store credit. I will never buy from this company again.

We moved into a new home a couple of months ago. Since this was a moment we were waiting for a very long time, we decided to buy new furniture. All the furniture including beds, sofas, a big sectional, dining table and the sort have already arrived with the longest shipment taking 14 working days.

When it comes to Eternity modern, crickets...

I ordered a beautiful classic sideboard and matching 8 chairs back in March 2020. I understand that during Covid-19 it may take longer than expected, but it is end of June, and it still says on their website that the order has been submitted and it is now being handcrafted. I tried calling 4 times this week and I couldn't reach a representative. I don't understand why they can't answer the phone an provide adequate custoemr service. I don't understand why they can't ship the chairs in the meantime, as they do not need to be handcrafted.

I feel like thousands of dollars have been lost and that this is a scam.

I hope that someone will be reading this and getting back to me.

Unfortunately I have had a similar experience to several other people here. Bought a chair online, then heard nothing for weeks. Reached about when it would ship. and the said something like 'it's in the warehouse and shipping next week'. Then two weeks go by and crickets. I reach out again and they say 'it's in the warehouse and shipping next week'. I call BS on that, and then without any reply to that email a get a shipping confirmation shortly after I send the email reply. Then an email comes in saying 'your item is shipping tomorrow'. it's tomorrow and so far FedEx has not picked up the item, so I am only sure they printed a shipping label. Even if their products are any good, the 'service' they provide does not make the deal on the chair worth it. I'll be taking this one up with my bank.

My pieces arrived with blemishes - both missing finish AND un-sanded areas. I was given a "blemish' discount of $23.57 BUT it is going to cost me $150 - $225 to have Furniture Medic fix the chairs.

I am beginning to feel scammed by Eternity Modern , an online company which looks great online and appears to have a strong commitment to the production of modern furniture aligning itself to authentic design . But this stops, once they at take your money . As a designer, I took a risk on Eternity Modern because I needed to order chairs for a client and with the Codvid-19 virus as I was not able to shop as usual with my client. I am understanding of delays due to the unusual circumstances we all have been facing, however, I have ordered from many other design companies on line during this period, and only Eternity Modern has caused me excess time , stress , and worry in having to chase them after my order for my client .
I felt confident in Eternity Modern when spoke to a sales associate before I paid for the order online. I specifically asked about delivery and turn around time from the warehouse to receiving the delivery as I had parameters to meet for client’s installation. As I had other choices of where to purchase these chairs from, I was reassured that I would receive delivery for the chairs as they were in stock and ready to ship the next day.
As a first time trade customer, I felt confident when I received an email from Eternity Modern stating:
“ We’re getting your order ready to be shipped and it will be on its way in 4-7 business days” .
The tracking order number states only that the order was placed .
There has been zero movement on the order since the date of placing it and this is despite the several discussions with Eternity Modern Representatives who apologized and would expedite the order.
I was told several times my order was being shipped .
The order status has not changed from being order placed .
Why would Eternity Modern tell me verbally and in an email my items are in stock , ready to ship out the next day after payment and on its way in 4-7 days?
I am responsible to my client and I am holding the burden by choosing Eternity Modern.
This is not how I expected Eternity Modern to do business.
Eternity Modern should want to deliver their quality product and make this right, and, I will follow .

I placed an order 4 months ago and still have not received it. Starting to think I was scammed out of almost a thousand dollars. Very unhappy. Buyer beware.

Overall, extremely happy with this! Product did arrive with one or two cosmetic imperfections, but they have been very good so far working on sensible solutions.

I love the chair. It is sturdy and beautiful. Very good quality. Thank you.

I purchased a rather expensive LC2 chair from Eternity Modern. It took much longer to arrive than promised. When it did the cushions were unusable. The company acknowledged the defect and sent out replacements. This took more time again. Unfortunately, the chair remains unusable with the new cushions. Something is desperately wrong with their manufacturing process, but the company has refused to take the chair back and does not respond to telephone calls or emails in a timely fashion. This was a very costly mistake, which I will not be making again. Buyer beware.

I ordered a Chair on 12th December 2019 and 5 months later I have still not received it!!!!! I have call and emailed so many times with only promises that I will be delivered the next month. Who knows if my order was even placed!!! Is this a real company or have they just stolen my money?????

My advice would be to order with someone else and save yourself the hassle.

The delivery was on time and the loveseat was just perfect.. super comfortable and firm. Came assembled and the quality of the leather is very good. I love it and it's pretty big for a loveseat.

I purchased the loveseat for a business. In reading the description I felt it would hold up with all the use it would get. It's a nice piece of furniture. The quality is very good. It arrived packaged nicely. The loveseat is fully assembled. All you have to do it open the box. I'm very pleased with the purchase!

Great pelican chair! Super cute in a teens bedroom!

Good quality and great service, thank you Eternity!

I have nothing good to say about this company. The customer service non existing. The products are of horrendous quality.
They ship the wrong colour cushion for our chair, the chair smelled so badly of mould that we could not stay in our apartment with out windows open. the chair still smells of mould after 1,5 months of fighting customer service, who now does not answer our calls and gets back to us.
DO NOT buy anything from this company.

I have long admired Wassily chairs, yet struggled with the extremely high prices from some manufacturers. That noted, the lowest priced sources don't offer real leather, and you have to wonder about the overall quality. We needed 2, further adding to the cost concerns.

Eternity Modern's pricing and positive reviews offered a reasonable solution. The ability to order leather samples, which were credited to the final purchase helped a lot. We were ultimately very pleased with the chairs. They arrived very well packaged, from China.

I would rate higher, except when we placed our order, we were told to expect delivery around the 1st of September. Subsequently delivery was pushed back multiple times until we finally received the chairs in early November. We only learned of the repeated delays, by asking about the status. This impacted both entertaining and travel plans, as we needed to be present to inspect when delivered.

We are very pleased with the chairs, quality for price. The process and attitude were frustrating.

Love my furniture from Eternity Modern. Great design and quality. It's all hand-made so it takes a while to receive it but it's worth the wait.