Elysian Trust Financial Ltd Reviews 49

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Joanne was brilliant! She made my first time buyer experience easy, explaining anything I did not understand, she was always responsive and even would get back to me when I would message her in the... See more

Rated 5 out of 5 stars

Joanne was so helpful from start to finish when we were applying for our mortgage. As first-time buyers, she helped us with any questions we had, big or small, and always replied to emails promptly an... See more

Rated 5 out of 5 stars

I can’t thank Joanne enough for all her help. As a sole parent, she really took the time to understand my situation and found the right mortgage to suit me. She’s been incredibly patient and suppor... See more

Company replied

Rated 5 out of 5 stars

At the ripe old age of 44, it looks like I'm finally going to own my own home. As a neurodivergent woman with three separate income streams, I truly believe this wouldn't have been possible without Jo... See more

Company replied

Company details

  1. Mortgage broker
  2. Financial advisor

Written by the company

We’re Elysian Trust Financial. Your whole of market mortgage, insurance, and equity release specialists based in Sandwich, Kent (and available UK-wide via Zoom). Whether you’re buying your first home, refinancing, or exploring later life lending, we’re here to guide you through every step; with heart, clarity, and expert advice that puts you first. Our roots go deep; from a background in healthcare to years of hands on mortgage admin, we’ve seen how important genuine care is in moments that matter. That’s why compassion is at the core of what we do. After working for other firms, we saw what was missing, a brokerage that truly listens. So we built one. At Elysian, we go the extra mile, not because we have to, but because it’s who we are. We don’t just advise. We support. We explain. We empower.


Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joanne was so helpful and did a brilliant job

Joanne was brilliant! She made my first time buyer experience easy, explaining anything I did not understand, she was always responsive and even would get back to me when I would message her in the most inconvenient times and even sorting insurance quotes for me,She definitely goes above and beyond and I have already recommended her to friends and family.
Joanne was recommended to me by a work colleague and I'm glad I took there advice.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Joanne was so helpful from start to…

Joanne was so helpful from start to finish when we were applying for our mortgage. As first-time buyers, she helped us with any questions we had, big or small, and always replied to emails promptly and with lots of detail / explanations. She was proactive in constantly trying to find us the best rates and deals and we are very happy with our mortgage.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Joanne has been wonderful throughout…

Joanne has been wonderful throughout the mortgage process, and it has been so valuable during an awful separation, helping me with the strength to move forward and get a home for my and my child. She is proactive, always available, open and honest. Thank you so much!

6 November 2025
Rated 5 out of 5 stars

I can’t thank Joanne enough for all her…

I can’t thank Joanne enough for all her help. As a sole parent, she really took the time to understand my situation and found the right mortgage to suit me.
She’s been incredibly patient and supportive throughout — even when I had to pull out of one property, find another, and my income changed partway through the process. Nothing was ever too much trouble, and she kept me informed and reassured the whole way through.
Getting the email to confirm everything was sorted was such a relief. I’m so grateful for all her hard work and would highly recommend Joanne to anyone looking for a mortgage advisor who genuinely cares.

17 October 2025
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you Abi, I look forward to seeing you get the keys to your new home :)

Rated 5 out of 5 stars

Remortgaging as a single parent.

As a newly single parent trying to navigate life and securing the house for my children to stay in, Joanne was kind, friendly and supportive. Without her help I do not believe I would have been able to secure a mortgage to enable me to keep the children in their family home.
Always approachable and polite I would highly recommend Joanne with any mortgage matters you may have.
Thank you for all of your support!

1 July 2025
Unprompted review
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you for your kind words, its been a pleasure!

Rated 5 out of 5 stars

Joanne has been wonderful throughout…

Joanne has been wonderful throughout our remortgage experience. She made the process of finding us a new mortgage simple and easy and secured us a good new rate. She also managed to get the rate down again whilst we were underway with the remortgage process which was a welcomed surprise.

She kept in touch regularly and was always available to answer our questions. We stumbled across a few hurdles in the process due to solicitor faults which were stressful but Joanne went above and beyond to help chase and resolve these issues even though she didn’t have to.

She’s helped us with new policies to keep us protected against any unexpected circumstances in the future which is reassuring.

A five star service that we would highly recommend. Will definitely use Joanne again in the future. Thank you very, very much!

17 July 2025
Unprompted review
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you so much for your detailed feedback... and for the cake! Its been a pleasure!

Rated 5 out of 5 stars

Highly recommend!

Thank you for helping me and my partner with our remortgage and paying off our help to buy. You answered every question with no judgement. Even the silliest of questions you were happy to help me with. I have recommended you to my sister and next door neighbour. Thank you again!

27 June 2025
Unprompted review
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

I am so pleased to have helped, and thank you for the recommendations, that means a lot.

Rated 5 out of 5 stars

Joanne was extremely pleasant and…

Joanne was extremely pleasant and helpful to deal with.
We didn't proceed with a mortgage application on this occasion but we were extremely grateful for the advice and guidance Joanne gave us.

1 June 2025
Unprompted review
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you for your feedback, Christine. Hopefully we can work together at some point in the future.

Rated 5 out of 5 stars

A great service from Joanne!

Joanne was so helpful in providing advice relating to obtaining a mortgage as a single mum. She helped me with mortgage raising capacity documents for court and was extremely efficient.

16 May 2025
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you for your feedback, hopefully we will work together in the future after court proceedings are complete.

Rated 5 out of 5 stars

Jo was amazing from the start

Jo was amazing from the start.

Advising on all of our options and when a new rate would be coming out she would explore all the options to make sure we got the best deal. I find the whole mortgage process a tad stressful so having Jo there was the perfect support we needed. 100% would recommend using her!

28 April 2025
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you, Lucy. Its been a pleasure!

Rated 5 out of 5 stars

Re-Mortgage - made easy

Joanne recently helped me remortgage my home which can be a daunting prospect as a single parent. Joanne made all of this easy and stress free. Finding me the best options, advising on debt management and consolidation. Communication was excellent and knowing what was needed and what to expect every step of the way. I can't thank Joanne enough.

30 April 2025
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you for your positive feedback Fran! Its been great working with you!

Rated 5 out of 5 stars

Joanne is honestly amazing

Joanne is honestly amazing. She helped me not only find the right remortgage for me, but also the correct insurances I needed. She made sure everting was tailored to my individual needs and found the best price for the most efficient company for me. I can 1000% recommend Joanne.

28 April 2025
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

I am so pleased you are happy with the service! Thank you so much for your kind words, it means everything!

Rated 5 out of 5 stars

Expertise, professionalism and patience

Where do I begin! Joanne's professionalism, patience, expertise and flexibility has meant I have secured a mortgage offer. Meaning we can remain in the security of our family home. I cannot recommend enough.

30 April 2025
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you for your kind workds, honestly reading these are what makes it all worth it!

Rated 5 out of 5 stars

Fantastic service!

Joanne has truly been so amazing and helpful. I don't understand mortgages and all the financial things, and Jo made everything so simple and sorted it all out for me. She was efficient and communication was great. Thanks so much.

28 April 2025
Unprompted review
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you for your review! These honestly make me so happy!

Rated 5 out of 5 stars

Joanne Pay M&P (Would Reccommend)

This is the First time using Joanne and she has been fantastic!
She’s been on the ball, contacting us when she’s found better rates and switching us from deal to deal.
My wife and I couldn’t have asked for a better broker.
Thanks Joanne, we will be back again for sure.

28 April 2025
Unprompted review
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you Sam, its been a pleasure! Hopefully time for one more rate drop, im crossing my fingers that we get one!

Rated 5 out of 5 stars

Clear, prompt and helpful arranging remortgage

This was my second time working with Joanne. Very clear, prompt and helpful in arranging my remortgage. Strongly recommended.

26 April 2025
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thank you so much Isaac. See you in a few years!

Rated 5 out of 5 stars

Joanne has been fantastic

Joanne has been fantastic
Highly recommend

17 April 2025
Elysian Trust Financial Ltd logo

Reply from Elysian Trust Financial Ltd

Thanks Tom! Look forward to hopefully getting a lower rate secured ahead of completion!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look