Ethical Bedding Reviews 358

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and luxurious feel of the products, particularly the eucalyptus sheets and pillowcases, noting their softness, breathability, and durability even after multiple washes. Many appreciate the company's strong ethical stance, valuing their commitment to ethically sourced materials and sustainable production practices. People often highlight the excellent customer service, describing it as helpful, communicative, and responsive to issues. However, some customers experienced significant issues with their orders, including missing items, incorrect colors, and prolonged delays in delivery. A few reviewers also reported a lack of responsiveness from customer service regarding these order problems, leading to frustration and unfulfilled purchases.

What people talk about most

Product

Consumers find the product to be of high quality and very satisfying. Many reviewers praise the eucalyptus... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious softness,... See more

Ethics

People report positive experiences with ethics. Customers consistently praise the company's commitment to... See more

Order

Reviewers highlight ambiguous aspects of order fulfillment. While some customers praise quick delivery and... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the outstanding and great... See more

Based on these reviews

Rated 5 out of 5 stars

I've bought eucalyptus sheets and pillowcases from Ethical Bedding in the past and love them so much for their high quality and silky soft feel. This time I bought more pillowcases because they ar... See more

Rated 5 out of 5 stars

I invested in 3 new duvets about a year ago. Decided to revamp everyone’s bedding, especially with 2 teenage sons who constantly complained of over-heating. I wanted to write an update because it’s be... See more

Company replied

Rated 5 out of 5 stars

Best pillows i have ever had. I tried so many pillows of all prices and as a last resort tried these. One pillow replaced my two. So comfortable and supportive. My husband has now switched his two for... See more

Company replied

Rated 5 out of 5 stars

Ethical Bedding is genuinely the only bedding I buy now. The quality is exceptional, soft, breathable, and beautifully made, and it somehow gets even better after every wash. What really sets them... See more

Company replied


Company details

  1. Bedding Shop
  2. Bed shop
  3. Bedroom furniture shop
  4. Homewares Shop
  5. Mattress Shop

Written by the company

Designed to be more than just luxurious and more than just sustainable. Our luxury bedding and sleep products create a feeling of wellness whilst helping the natural world thrive. Eucalyptus silk is our speciality which has all benefits of silk for your skin and hair, but is easier to care for and cruelty free. Our range includes fitted sheets, flat sheets, duvet covers, pillowcases, bedding bundles, duvets, pillows, blankets, throws, mattresses, recovery/pregnancy pillows, pyjamas, loungewear, natural home fragrances and scented candles. We specialise in innovative textiles such as eucalyptus and bamboo, which are designed by sleep experts to specifically create the most scientifically sophisticated sleep products. We are an award-winning BCorp and donate at least 1% of our revenue to global sustainability initiatives. You can find out more about us here: https://ethicalbedding.com/pages/about-ethical-bedding


Contact info

4.0

Great

TrustScore 4 out of 5

358 reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Brand & Products

Came across this company via a business newsletter and then did my research and learnt more about the brand and love what they are about!

The products themselves are well designed, well packaged and although initially I thought quite expensive, are actually really good value for the quality.

I would definitely recommend Ethical Bedding to everyone I know!

6 June 2023
Ethical Bedding logo

Reply from Ethical Bedding

Hi Kim

Thanks for shopping with us and taking the time to review your purchase.

In terms of price per usage, we are only a little more expensive than a far inferior quality product.

Sleep well

Ethical Bedding

Rated 2 out of 5 stars

The protector is a bit small

The protector is a bit small
The elastic on one corner has come off after 2 uses.wont be buying one from you.sorry poor quality

7 June 2023
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Reply from Ethical Bedding

Hi Gillian

Thanks for shopping with us. We are sorry that you are not totally happy with your purchase.

Our customer service team will help you handle the request.

Our sizes are all UK standard sizes.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

The bedding is lovely and a great…

The bedding is lovely and a great alternative to silk.
It arrived in good time and was packaged well. I am impressed with this company and the quality of the bedding

26 May 2023
Unprompted review
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Reply from Ethical Bedding

Hey Helen

Thanks for shopping with us and leaving a review.

Delighted to hear that you are so happy with your experience.

Sleep well

Ethical Bedding

Rated 1 out of 5 stars

I never received my order or refund

I never received my order. I kept receiving emails of delays. Until I moved home so I asked for a refund and cancellation. I was told that they would refund and as a gesture of good will would send me still the order to my new home but I haven’t received anything. Not the order or the money.

14 March 2023
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Reply from Ethical Bedding

Hey Chaima

Thanks for shopping with us and sorry for the delays on our side to get your purchase to you. We did have issues with one particular size and colour that slowed down our operations as a growing business.

Our customer service team have made contact and this should have already arrived to your new home (and if not, it will be later this week).

Sleep well

Ethical Bedding

Rated 4 out of 5 stars

Love the concept

Love the concept. Very comfy bedding. There was a glitch with delivery and while there is no phone to call, following my email, a founder called me and addressed and resolved the issue promptly and professionally. I will be buying from the company again.

10 May 2023
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Reply from Ethical Bedding

Hey there!

Thanks for shopping with us and leaving a review.

Delighted to hear that you are so happy with your experience.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Lovely bed linen

Lovely bed linen, and even better customer service. James was very prompt and solving a delivery issue. Thank you!

14 May 2023
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Reply from Ethical Bedding

Hi Ceri

Thanks so much for shopping with us and leaving a review!

Wonderful to hear that you had a great shopping experience and are loving the products.

Hope to see you shopping with us again in the future.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Great eco credentials and lovely…

Great eco credentials and lovely products. Delivery and items as expected. On a constructive note, it would be helpful if there was an objective description of the feeling of the eucalyptus silk on the website, or a sample able to be sent out. Not quite as good for my kids Afro curls as satin or silk, as to me it does have a slight roughness to the texture, in comparison. It is cool to the touch and breathable as described.

2 May 2023
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Reply from Ethical Bedding

Hi Katie

Thanks so much for shopping with us and leaving a review!

Wonderful to hear that you had a great shopping experience and are loving the products.

We will be refreshing the website soon with some better product information, so thanks for this feedback.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

I first heard about this company on…

I first heard about this company on FaceBook. Since I last used social media, it seems to have ballooned into an advertising platform!
After looking at the website, decided to place an order. Process was simple enough and my parcel arrived promptly. Goods were well packaged in recyclable box and were well make. The pillow cases I bought washed well and I dried them naturally. No need to iron. Feel and drape just like silk. Really like then.
As with all environmentally beneficial products, these came at a premium. Too early to tell if they will stand the test of time but not bad so far.

14 May 2023
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Reply from Ethical Bedding

Hi Justin

Thanks so much for shopping with us and leaving a review!

Wonderful to hear that you had a great shopping experience and are loving the products.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Pleasantly surprised

I ordered a king-sized white fitted sheet. I received it quickly after ordered. It washed beautifully and fitted my medium / deep mattress perfectly. It is soft and very comfortable to sleep in.

10 May 2023
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Reply from Ethical Bedding

Hi Zoe

Thanks so much for shopping with us and leaving your review.

Delighted to hear that you are enjoying them.

Sleep well

Ethical Bedding

Rated 2 out of 5 stars

Bordering on Harassment

I researched an option for an ethical and well priced duvet and found Ethical bedding. Let me clear, the product is great and the products seem amazing!
However, from the moment I look at a product I received email after email, followed by up-selling after more upselling (in the purchase area). I even received emails asking me to invest in the company.
It was just way too much!!!
It turned what should have been a positive experience and a place to purchase lovely bedding for my home into an onslaught of marketing tools.

9 May 2023
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Reply from Ethical Bedding

Hi Danny

Thanks so much for shopping with us.

Delighted to hear that you are enjoying your purchase and we are sorry that you feel our methods for growing our business annoyed you.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Everyone should have these bed sheets…

Everyone should have these bed sheets on their bed. Simply divine. Vegan silk, so so soft and luxurious.

8 May 2023
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Reply from Ethical Bedding

Hi Melissa

Thanks so much for your review. We agree that everyone should have these bed sheets! :)

Delighted to hear that you are enjoying them.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Lovely duvet

Lovely duvet, excellent service.

8 May 2023
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Reply from Ethical Bedding

Hi Miriam

Thank you for shopping with us and leaving a review!

Hope to see you with us again soon.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Really luxury in your own home every night

Read the reviews on this Company/bedding and was seeking an ethical cooling bed set. Delivery was quick and the packaging makes you feel like Christmas has arrived.
The sheets, duvet cover and pillows are very luxurious and I can honesty say it's sleeping heaven. If you are looking for that special relaxing experience very night at bedtime, buy it. Its worth every penny.

5 May 2023
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Reply from Ethical Bedding

Hi Jan

Thank you for shopping with us and leaving a review!

Hope to see you with us again soon.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Always so happy with my orders!

Always so happy with my orders from ethical bedding! So luxurious and affordable. Incredible quality.

23 April 2023
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Reply from Ethical Bedding

Hi Charlotte

Thank you for shopping with us and leaving a review!

Hope to see you with us again soon.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

The experience was first class

The experience was first class. from the customer service to the packaging of the knot pillow, to the product quality. It has been an amazing product to use throughout my pregnancy journey. I have had other pregnancy pillows but none like this that will last the full length. The colour is great and the fact you can wash the cover is so useful. The firmness allows great support and various positioning to aid your comfort. The product is truly made of great quality and is worth having. I can say if anyone is pregnant or having aches/pains or even want a lovely cosy pillow this is the one for you! You’ll truly be getting a better nights sleep and worth every penny!!

23 April 2023
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Reply from Ethical Bedding

Hi Abigail

Thank you for shopping with us and leaving a review!

Hope to see you with us again soon.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Top quality bedding

Really nice bedding. Will definitely purchase again.

23 April 2023
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Reply from Ethical Bedding

Hi Elizabeth

Thank you for shopping with us and leaving a review!

Hope to see you with us again soon.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

I recommend this product to anyone

I recommend this product to anyone. I bought the duvet and pillow bundle and they are so soft and really silky feeling. It's just so nice to sleep on. The quilt is definitely temperature regulating, I am never too hot or too cold and there have been many a cold nights recently. The pillows are great too, although one was a bit more padded than their other, however the more padded one suited my husband and the less padded version suited me. I've bought another set, it's just so good. For what you get as bundle (and of course in the sale) is just great value for money. I've been on the hunt for good quality bedding but now this will be the only place I buy from.

The customer service is excellent, their response is quick, friendly, helpful and efficient.

1 May 2023
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Reply from Ethical Bedding

Hi Maricar

Thanks so much for shopping with us and leaving such a thorough review! :)

Sounds like you have found your favourite bed sheets for life.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Very good customer service

Good product. Bed sheets are very soft and cozy

26 April 2023
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Reply from Ethical Bedding

Hi Siva

Thanks so much for shopping with us and leaving a review.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Outstanding product

Outstanding product, sold on an easy to use website with all the information needed to make an informed choice.
The bedding is amazing to sleep in, I wouldn't want to go back to cotton, ethical but luxurious.

13 April 2023
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Reply from Ethical Bedding

Hi Chris

Thank you for shopping with us and leaving a review!

Hope to see you with us again soon.

Sleep well

Ethical Bedding

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