Booking experience was good apart from not being able to use the Autumn offer as it kept saying I’d already used it. Couldn’t contact customer services so went ahead and booked a slightly cheaper room... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Expedia themselves were excellent. However the whole experience was not! When I book and pay extra for a certain seat on the plane, I do not expect people who have not paid that extra amount to just b... See more
Company replied
Just returned back from a lovely relaxing 7 days in Abu Dhabi with my 13 year old son! Although great time I do have a couple minor winges but they didn’t detract from a good time we had! Firstly w... See more
Company replied
The one airline that I find treats all guest equally irrrespective of cabin class. I have experience Economy & Business so can report with real experience. However the removal of extra space forw... See more
Company replied
Company details
About Etihad Holidays
Written by the company
Etihad Holidays offers luxury package holidays from the UK to some of the world's most sought-after destinations. Operated by Capital Holidays, part of the ADNEC Group, a leading international tourism, events and hospitality organisation, we combine expert travel planning, exceptional value and outstanding customer service to create unforgettable holidays.
Whether you're dreaming of the stunning beaches of the Maldives, the vibrant culture of Abu Dhabi, the tropical beauty of Mauritius and the Seychelles, or unforgettable escapes to Thailand, Sri Lanka and Dubai, our carefully curated package holidays make luxury travel effortless.
Every holiday is designed with flexibility in mind, allowing you to tailor your trip to suit your needs. With ATOL-protected package holidays, low deposits from just £50 per person, and a dedicated UK-based customer support team, you can book with complete confidence.
We partner with some of the world's finest hotels and resorts to offer a carefully selected collection of luxury escapes, family holidays, all-inclusive resorts, romantic getaways and tailor-made travel experiences. Whether you're celebrating a honeymoon, planning a family adventure or simply looking for your next luxury escape, we're here to make every journey exceptional.
Why travellers choose Etihad Holidays
• Operated by Capital Holidays, part of the ADNEC Group
• Luxury package holidays to the world's most desirable destinations
• ATOL-protected holidays for complete peace of mind
• Low deposits from just £50 per person
• Flexible holiday packages tailored to your needs
• Handpicked luxury hotels and resorts
• Exclusive holiday offers and exceptional value
• Expert UK-based customer support
Discover premium holidays, outstanding service and unforgettable travel experiences with Etihad Holidays.Why Book with Etihad Holidays?
Written by the company
- Luxury Holidays at Exceptional Value
- Book with confidence thanks to ATOL & ABTA protection, low £50 per person deposits, flexible package holidays and carefully selected hotels in the world's most desirable destinations.
Book with Complete Confidence
Every package holiday is ATOL & ABTA protected.
Your peace of mind comes first. Every package holiday booked with Etihad Holidays is fully ATOL protected and backed by our ABTA membership, giving you financial protection and trusted support before, during and after your trip. You can book knowing your holiday is in safe hands.
Contact info
London, United Kingdom
- +44 20 38700591
- serviceuk@etihadholidays.com
- etihadholidays.co.uk
Book Your Holiday with Confidence
4.4
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Etihad Holidays
Dear Mr Parker,
Thank you for your five-star review! We’re pleased you were happy with the service at your hotel and with your transfers. We look forward to welcoming you back for another holiday.
Best wishes,
The Etihad Holidays Team
Ease of booking- great rates
21 October 2026
Reply from Etihad Holidays
Dear Sonja,
Thank you for your five-star review! We’re delighted you found booking easy and our rates great value. We hope you have a wonderful holiday and look forward to welcoming you back.
Best wishes,
The Etihad Holidays Team
The hotel was amazing
The hotel was amazing! All of the staff couldn’t help enough! Food was lovely
20 October 2026
Reply from Etihad Holidays
Dear Charlotte,
Thank you for your lovely five-star review! We’re delighted you enjoyed the hotel, the lovely food and the attentive service from the staff. We look forward to helping you plan another wonderful holiday.
Best wishes,
The Etihad Holidays Team
Great holiday with etihad
Everything went so smooth from Manchester flight arriving in Abu Dhabi car waiting straight to hotel great location hotel was great very relaxing right on beach room kept very clean several bars and restaurants to choose from staff all helpful and friendly end of holiday again car to airport and great flight home.
19 October 2026
Reply from Etihad Holidays
Dear Paul,
Thank you for your lovely five-star review. We’re delighted that everything went smoothly, from your flights from Manchester to your transfers in Abu Dhabi, and that you enjoyed such a relaxing beachfront stay.
It’s wonderful to hear your hotel’s friendly staff, clean room and choice of restaurants and bars helped make your holiday so enjoyable.
Thank you for choosing Etihad Holidays. We look forward to welcoming you back for another holiday soon.
Best wishes,
The Etihad Holidays Team
Was worried at first with all the…
Was worried at first with all the negative reviews, but there was no need,
Absolutely brilliant.
17 October 2026
Reply from Etihad Holidays
Dear Richard,
Thank you for your kind words. We’re delighted you had a brilliant experience with us and really appreciate you choosing Etihad Holidays.
We look forward to helping you plan your next holiday!
Best wishes,
The Etihad Holidays Team
Reply from Etihad Holidays
Dear Eleanor,
Thank you for your lovely feedback. We’re delighted you found booking easy and enjoyed both your hotel and flight.
We hope to welcome you back for another holiday soon!
Best wishes,
The Etihad Holidays Team
Flawless service
We had two Etihad flights to Male via Abu Dhabi from Heathrow. Everything was on time and the service was excellent.
We last saw our luggage at Heathrow at check in and didn’t see it again until Male. Superb. No issues both ways.
Will definitely fly with Etihad again.
Thank you
17 October 2026
Reply from Etihad Holidays
Dear Nina,
Thank you for your lovely feedback. We’re delighted your flights to and from Malé via Abu Dhabi went smoothly and that you enjoyed the excellent service along the way.
We hope to help you plan another holiday soon!
Best wishes,
The Etihad Holidays Team
Holiday was lovely
Holiday was lovely - but I felt the staff on the emirates flights were rude and miserable, and very unhelpful. We wanted to upgrade asked 3/4 times and they never came back to us.
10 October 2026
Reply from Etihad Holidays
Dear Sam,
Thank you for your feedback. We’re delighted you had a lovely holiday, but sorry to hear that the service on your Emirates flights fell short of your expectations, particularly when your requests about upgrading went unanswered.
We appreciate you sharing your experience and hope to welcome you back for another holiday soon.
Best wishes,
The Etihad Holidays Team
Excellent
The whole process was fantastic from start to finish - booking, communication, flights, transfer and hotel. Highly recommend Etihad Holidays
16 October 2026
Reply from Etihad Holidays
Dear Maureen,
Thank you for your lovely feedback and recommendation. We’re delighted that everything from booking and communication to your flights, transfer and hotel made for a fantastic experience.
We look forward to welcoming you back for another holiday!
Best wishes,
The Etihad Holidays Team
Reply from Etihad Holidays
Dear Sally,
Thank you for your lovely feedback. We’re pleased you found booking easy and enjoyed great value, along with your flights, transfers and hotel.
We hope to welcome you back for another holiday soon!
Best wishes,
The Etihad Holidays Team
Great holiday and smooth transaction…
Great holiday and smooth transaction and communication with eithad holidays
Will defo use again
17 October 2026
Reply from Etihad Holidays
Dear Ralston,
Thank you for your lovely feedback. We’re delighted you had a great holiday and found the booking process and communication smooth throughout.
It’s wonderful to hear you would book with us again, and we look forward to helping you plan your next getaway!
Best wishes,
The Etihad Holidays Team
Reply from Etihad Holidays
Dear Julie,
Thank you for your lovely feedback. We’re delighted you had a brilliant trip and enjoyed smooth, efficient and friendly service throughout.
We hope to welcome you back for another holiday soon!
Best wishes,
The Etihad Holidays Team
Expedia themselves were excellent however…
Expedia themselves were excellent. However the whole experience was not! When I book and pay extra for a certain seat on the plane, I do not expect people who have not paid that extra amount to just be allowed to swap to the more expensive seats. Transfers from hotel to were very good, on time and comfortable. 1st hotel excellent service, restaurants a bit limited, a lot of stains on the mattress! 2nd hotel was beautiful as was the beach, however although I understand there will be children at the hotel, I do expect some thought for people without children. There was little control over badly behaved children in public areas. Was given incorrect bed allocation in room however this was resolved after paying a further £560! Overall the holiday was enjoyable. Staff excellent with one exception!
28 September 2026
Reply from Etihad Holidays
Dear Yvonne,
Thank you for your feedback. We’re pleased you enjoyed your holiday overall and appreciated the staff and comfortable transfers.
We’re sorry to hear about the concerns with your flights and hotel stays, particularly the room allocation and additional charge. Our team will contact you directly to discuss these points further.
Kind regards,
The Etihad Holidays Team
The ease of booking
The ease of booking
The flight times where amazing and both initial and connecting flights where on time and in rushed to meet.
The resort was sensational and the cost was more than reasonable.
11 October 2026
Reply from Etihad Holidays
Dear Stephen,
Thank you for your lovely review. We’re delighted you found booking easy, your flights went smoothly and the resort was sensational. It’s great to hear you felt your holiday offered such good value.
Thank you for choosing Etihad Holidays. We look forward to welcoming you back again.
Kind regards,
The Etihad Holidays Team
Second visit to Rixos
Returned to the Rixos Abu Dhabi after a fantastic first stay although it seemed to have lost its spark. The isla bar we enjoyed last visit was closed with the only alternative for a pre/post dinner drink being the antidote, which was fine but freezing and full of smokers. I didn’t like to hang around the buffet restaurant for too long as it was chaos with kids roaming free & a queue for others waiting on tables. The Hashi restaurant was stunning!! Highly recommend, actually on par with Zuma which we paid a small fortune for. One thing which really set the hotel back was a lack of orientation at check in. I had to ask for a list of amenities & restaurants opening times/ cuisine. We often saw pool exercise, heard there was entertainment the previous night etc without knowing any of this was happening. We also saw floating sound bath being set up but were told it was fully booked - I didn’t know how anyone was seeing this on a timetable let alone how to book it. I think more can be done here to make for a wholesome stay, especially when it’s too hot to venture far and when booking all inclusive you expect some activities or entertainment. Etihad holidays in general are also a bit disorganised which I remember from last time - having to request a link to pay for our holiday, requesting information, requesting details about transfers etc. whilst they were extremely quick in responding, it should be automated.
10 October 2026
Transfers included which was great.
Booking experience was good apart from not being able to use the Autumn offer as it kept saying I’d already used it. Couldn’t contact customer services so went ahead and booked a slightly cheaper room only to get a phone call as soon as we had booked which seemed strange. Very pleased with the transfers that were included and the messages from the rep . Hotels great and location was knows as been there before.
9 October 2026
Reply from Etihad Holidays
Dear Mrs Booth,
Thank you for your review. We’re pleased you enjoyed the hotel and appreciated the included transfers and messages from our representative.
We’re sorry for the difficulties you experienced when booking. Our team will contact you directly to discuss your feedback.
Thank you for choosing Etihad Holidays. We hope to welcome you back again.
Kind regards,
The Etihad Holidays Team
Great value for money holiday
Great value for money holiday, which was exactly as described.
8 October 2026
Reply from Etihad Holidays
Dear Brian,
Thank you for your five-star review! We’re delighted your holiday was exactly as described and offered great value for money. We hope to welcome you back for another holiday soon.
Best wishes,
The Etihad Holidays Team
Great holiday experience with Etihad Holidays
Booked through Etihad Holidays, I had an amazing relaxing few days on Yas Island and Etihad Holidays were great!
Booking was super easy with a great choice of options. Everything went smoothly from landing, meeting the rep through to return. As a solo female traveller the free airport to hotel transfer and vice versa appealed to me and the drivers were lovely. My rep messaged me via WhatsApp offering help with organising any trips etc All in all I had a great experience with Etihad Holidays and would definitely use them again and recommend them.
7 October 2026
Reply from Etihad Holidays
Dear Ms Bellew,
Thank you for your wonderful five-star review! We’re delighted you enjoyed a relaxing break on Yas Island and that everything went smoothly from booking through to your return.
It’s lovely to hear that the included airport transfers, friendly drivers and support from your representative helped you feel well looked after throughout your trip.
Thank you for recommending us. We look forward to welcoming you back for another holiday soon!
Best wishes,
The Etihad Holidays Team
Easy check in
Easy check in. Great choice of hotels. Ability to purchase extra seats so you have more space would prefer more choice to the meals offered n board
7 October 2026
Reply from Etihad Holidays
Dear Lewis,
Thank you for your lovely review. We’re pleased you enjoyed our choice of hotels and that check-in went smoothly. We also appreciate your feedback about the onboard meal selection and the option to purchase extra seats for more space.
We hope to welcome you back for another holiday soon.
Best wishes,
The Etihad Holidays Team
Reply from Etihad Holidays
Dear Paul,
Thank you for your five-star review! We’re delighted you thoroughly enjoyed your holiday and look forward to welcoming you back again soon.
Best wishes,
The Etihad Holidays Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.