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Review summary

Created with AI, based on recent reviews

Looking at 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and the efficient delivery service. Many people highlight the exceptional customer service, noting the staff's helpfulness and knowledge in providing accurate advice and support. Reviewers often mention feeling confident in their purchases due to the clear communication and assistance received. However, some customers experienced issues with their orders, including missing parts or incorrect items being shipped. There were also instances where people reported problems with product functionality shortly after purchase, and some expressed dissatisfaction with the resolution process for these issues.

What people talk about most

Product

Customers had positive experiences with product quality and availability. Many reviewers praised the clear... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and knowledge. Customers like... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick and accurate order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jarred suggested that we may have blown a fuse as to why our Curt Bluetooth Trailer Brake wasn't working. As it turns out it was correct. We couldn't locate the fuse either, since U-Haul installed o... See more

Rated 5 out of 5 stars

Jameson was very quick to answer my question and you could tell from his answer he knew a lot about the products he’s selling. It’s nice to get a straight answer from salespeople when ordering expensi... See more

Rated 5 out of 5 stars

Jesse Did a great job with my question. As a new Rv’er I need guidance to confirm some of the things I research online as possible replacements and/or repairs. With getting the response i receiv... See more

Rated 5 out of 5 stars

I would like to thank etrailers because I was searching all over the Internet on how to wire my 2001 Ford escape for a trailer hitch. And I came across their YouTube video and that pretty much sealed... See more


Company details

  1. Car accessories shop

Written by the company

We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

This hitch fit like a glove

This hitch fit like a glove, the included threaded pull wires were the best idea, you guys had better patten that. The direction were very clear to understand, Thank you for a great product, fast shipping and good customer service.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Quality hitch

Fast shipping, easy installation, great quality hitch at the right price. I'm very happy with my purchase.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

They reached out to check on a question…

They reached out to check on a question I had asked and the answer I received and I had deleted it I guess, and they were able to resend it to me and it has the part number that I need to follow up on and get the measurements on the mounting holes to see if they match the one I have.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed – Poor Communication and Zero Accountability

I used to trust etrailer. Not anymore.

I ordered a set of trailer tires after a blowout, counting on etrailer for four reasons: past good experiences, product availability, competitive pricing, and—most importantly—timely delivery before a critical trip.

The day before delivery, I was notified the order would be delayed. That last-minute change forced me to scramble and rent a trailer just to keep my trip on track. I spoke with Tyler, who was helpful, but his attempt to offer a goodwill discount was shut down by Sherrie.

I kept the order open after being told it would arrive in time for my next trip. Then came another surprise: the product was discontinued, the order was canceled, and no alternative or support was offered. No effort to make it right. Just silence.

etrailer had every opportunity to show they value their customers—a call, a substitution, even a small discount would have gone a long way. Instead, I got ghosted and left to deal with the consequences on my own.

This experience wasn’t just frustrating—it was revealing. etrailer chose to treat my problem like it was “no big deal.” That forced me to treat it like “the end of the world.” I won’t be ordering from them again, and I won’t be recommending them to anyone in the horse or trailer community.

Do better.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Super Easy to Order

The search algorithm made this process super easy. Having a very clear graphic that told me if the kit would fit my car really boosted my confidence in my purchase. Everything is high quality and reasonably priced.

3 July 2025
Unprompted review

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