I ordered and received a Access 2.0 Hoody Product is as described. I'm very happy with the product. Sizing was a problem, but their return process was flawless. Biggest problem was their s... See more
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!!! ZERO STARS !!! !!! WARNING !!! !!! DO NOT RISK YOUR MONEY !!! !!! THE COURIER UPS DID NOT SEND ANY NOTIFICATIONS !!! !!! THE COURIER UPS DELIVERED THE ORDER TO THE WRONG ADDRESS !... See more
Horrible experience! I have not recieved my package after three weeks, no UPS tracking number and custmer service just answers nonsens. Tried to call them 10 times no answer. Will never buy from them... See more
Zero response from Warranty department, It’s nearly been 7 weeks since I opened the case. Second pair of Z Carbon Poles that have broken, first set I didn’t even realise there was a 2 year warranty so... See more
Company details
Information provided by various external sources
Black Diamond Equipment is a manufacturer of equipment for climbing, skiing and mountain sports, based in Utah, United States.
Contact info
84124, Salt Lake City, United States
- eu.blackdiamondequipment.com
Terrible Customer Service & No Refund
Terrible Customer Service.
I followed all the instructions to return the items (clothing) nearly two months ago. The items are being held by customs and Black Diamond are refusing to help or issue a refund. Therefore, I have lost £170 - I don't have the goods or a refund. Possibly the worst customer service I have ever experienced.
1 September 2022
Unprompted review
The worse customer service experience.
The worse customer service experience and warranty.. Helio Recon skiis delaminated on the first run in a prepared ski slope. I repaired them at a skishop twice and lost days skiing, since the skishop felt for my situation I got the repair heavily discounted and payed 40 Euro. With the cost of driving, loss of days at the slope (cost each day is 65 Eur), with repaired skiis that are not worth the value that I payed, I only got offered 80 Eur voucher. Shame Black Diamond! I am working at outdoor retail store, knowing what I am talking about when it comes to product and quality. I will definetly share this super poor experience.
22 March 2022
Unprompted review
Folding Walking Sticks 'Z'.
After one year of use, one stick broke. It broke at a place which is clearly a design fault; where the aluminium ends and the nylon part holding the tip begins. So, the tip is held in place by a thin section of cylindrical nylon, at a point which receives most of the load!
I wrote to the maker asking for a repair service-no reply.
Very dissatisfied customer.
1 November 2021
Unprompted review
Good warranty process
Had to request a replacement head torch under warranty. The process was quick and easy. Received a replacement within a week.
22 August 2020
Unprompted review
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