SUPER73 B.V. Reviews 624

The bicycle had a punctured front wheel and a broken front light

The product that you buy there is great.
I think that they are doing well.

Arrived everything fast, products and packaging are great!

I have multiple Super73 bikes and encountered issues with two of them. Super73 support resolved one issue through an over-the-air update and the other by providing a replacement part. It took some back-and-forth communication to identify and solve the problems, but they ultimately got the job done. While I'm not sure if it's just bad luck with my bikes, the production quality control could be improved. However, I appreciate the support team for resolving the issues.

Very desapointed with the shipping of my order arrived the 8th february instead of 24th january.
Even if someone from Super 73 try to help me,
For 2weeks my bike was lost, and I had to contact many times the carrier to have informations about it.
I won’t command on the website Super73 but my bike seems very cool (arrived yesterday I couldn’t try it yet).

Simply love my bike! :) Best way to commute around busy Amsterdam! Strongly recommend.

only 1 innertube received instead of 2 and difficulties with the customer service

Thank you for your help, it was very useful :)

In stead of 2 days took a week and not al the requests I made for fixing were done.handle bars changed poorly.

Bought the bike and am having a blast! The app could use some work as it doesn't save settings so for every use you have to change settings. (You can use other apps that don't have this problem)

The customer service was extremely sluggish. We encountered a significant issue where the bike was operating autonomously, posing a serious safety risk. Resolving this problem took an excessively long time. As a customer, I had to rent a van to travel to Den Haag for the bike's repairs. I am deeply dissatisfied with the poor customer service, especially considering the high cost of the bike.

The service is amazing, the people are super friendly.

Customer service was not helpful at all Amanda was very rude.

In two months the electrical system of the bike stop working. I['m trying to get assistance from Super73 and I'm very disappointed that in such a short term the bike is malfunctioning

Ozan's commitment to the products and his personal attention!

It would have been more stars
But it was very difficult too speak someone from the support system(by telephone)
And that i need too explane in english,what was wrong with my bike
At the end the guys from Rozengracht and Duivendregt realy were friendly an patient,and helped me with my problem

Great experience with getting advice on the best bike that suits me but also afterwards with troubleshooting or getting some accessories. I get stopped in my tracks quite often to be asked about the bike, it’s a looker.

The bike was great when it worked. It is a nightmare now that it is broken.

However when it breaks down and it will there are no parts. And if there are parts they are ridiculously priced!! 800€ for a replacement battery. I can buy a whole other bike for that price. It took over a month to diagnose the failure and all they could give me as a fix that they couldn’t guarantee would work is a 799€ battery. Look elsewhere. Judge a company not by their product, but by their customer service.
A waste of 2000€ that lasted 2 years and a half.