Thefrankieshop Reviews 2

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.0

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Gorgeous designs, poorly executed

I'm sad to write this review as in theory, I love the Frankie Shop. The designs are so up my street - which is why I have repeatedly taken another chance on them and repeatedly been very disappointed. Each time I pay a £15 returns fee for items that look like they were made by 5 year olds in an Bangladesh sweatshop. Coats with the lining coming out of the sleeves, shorts with buttons that pop open because the button hole is too large for the button, fabric that is clearly cheap - yet they are charging mid range prices. A pair of shorts costing £90 that are nothing more than a tracksuit bottom with the legs cut off, and a terribly uneven and badly sewn waistband, which would cost no more than £5 at H&M (and even then, I would return). If it were a one off I would stay loyal; however this happens every time I buy something from there. I will no longer be returning as it's feeling like extortion.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

If I need to choose one shop …

If I need to choose one shop it would be Frankie Shop. Their selection of clothes and accessories have so much style, minimalism, simplicity - all at once. Thanks to the actual design and love to a very feminine oversize. And the customer support is super friendly, like I asked a friend to help. Chloé thank you again!

6 October 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look