Deeply Disappointed – Product Failed Twice, No Real Support, No Refund
I rarely write reviews, but after months of frustration, I feel compelled to warn others.
I purchased a TOKIT Smart Induction Hub in November 2024. Within about six months, a crack appeared below the cooking surface. I reached out to TOKIT, and after several slow and vague email exchanges, they agreed to send a replacement unit—which finally arrived in July 2025 after serious delays and poor communication.
I treated the replacement with great care—no heavy items, proper use, clean conditions—and yet, after only five months, the same crack appeared again in the exact same location. I contacted support once more, expecting a proper solution under the two-year warranty that TOKIT openly states on their website for induction cookers.
Instead, I was told they would not offer another replacement or refund, claiming the damage was “external” and “complex”—despite offering no proof, and ignoring the fact that this was a repeating failure in the exact same place. They also dismissed the warranty entirely, saying I had already used my “one replacement,” although their terms clearly state a two-year coverage with no mention of such a limit.
I repeatedly asked for:
A clear explanation of what caused the damage
A refund, since the product failed twice
Contact with a supervisor
I received none of those. Just copy-paste replies, delays, and vague promises that went nowhere.
To make matters worse, I discovered other customers have reported the same crack issue, which makes me seriously question the build quality of this product.
I’ve spent over €100 on a product that failed me twice, and was left without support. The time, effort, and patience I put into resolving this were completely dismissed.
Bottom line:
The product may have a design flaw
Warranty support is slow, evasive, and unreliable
You may be left without help, even if you're well within warranty
I truly regret this purchase and cannot recommend TOKIT based on my experience.