I bought a winter coat from Touche Prive, it wasn’t cheap. I only wore ita few times and almost immediately the seams in both pockets came apart, leaving holes. I have never owned a coat of such poor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying from this store is like the lottery. If you win and love what you bought it’s all good but if you don’t good luck trying to get a refund. I waited 4 months for my refund then had to file a cred... See more
Company replied
Highly dissatisfied with this website I will never order again!! It has been weeeeks since I have returned my order which arrived too late to me. I have tried reaching their customer service fout time... See more
I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see m... See more
Company replied
Company details
Written by the company
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Contact info
United States
- eu.toucheprive.com
1.8
Poor
373 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 2 weeks
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Great experience overall!
Great experience and helpful customer service!
18 April 2024
Unprompted review
Quality of the products and deliver…
Quality of the products and deliver were great. Definitely recommend and worth!!!
18 April 2024
Unprompted review
The experience has been great so far
22 April 2024
Unprompted review
Great and fast delivery
Great and fast delivery, clothes exactly as in pictures and fabrics are fantastic...
31 March 2024
Excellent quality and timely delivery
Excellent quality and timely delivery
1 February 2024
Unprompted review
The punctuality
27 March 2024
First of all I dont like the materials
First of all I dont like the materials. Second thing is that picture on the website doesn’t reflect the reality (colour and design of the shirt). And the last thing is that when I return the package I had to pay 20€.
23 February 2024
Parcel not received and disappointing customer service
I contacted the company after the package was on hold in Istanbul for a week and the only reply I got was to check with DHL myself. Now it has been 3 weeks, still no package and no reply from Touche Prive to my follow up emails. Very disappointed with their customer service.
21 February 2024
Reply from eu.toucheprive.com
We sincerely apologize for the inconvenience caused by the delayed delivery of your package due to missing information.
Once we were able to identify your name and surname, we promptly completed the delivery.
Thank you for your understanding and for choosing us:)
Great quality products
5 June 2023
Unprompted review
Terrible customer service left me out of pocket
Although I like the products I received from TP, I had incredibly poor customer service which has left me out of pocket. I completed an online return in accordance with their instructions and it was rejected at Dutch customs. No one from TP responded to my many emails to help me with this, even when I raised a formal complaint about the service. I’ve paid for a second return and have not received a refund. I would never shop here again.
2 February 2024
Unprompted review
Reply from eu.toucheprive.com
We apologize for the incident you experienced:( We focus on solving the problem as quickly as possible and in a way that does not inconvenience you, in cases where it is stuck at customs due to reasons beyond our control regarding the return process. Thank you for your understanding.
Great!
So much Compliments and such a Quality of those Products!
But another very important point:
I have never seen customer service respond so quickly and kindly. At first glance, it seems complicated.
I returned an item and had to pay postage. When I wrote an email asking for help, they arranged a refund within minutes. The biggest fear with unknown companies is customer service. But this customer service is the best I have ever seen.
Feyza D.
12 January 2024
Unprompted review
The clothes are very big
I live in Italy, and a couple of weeks ago I made a purchase, 5 shirts and a pair of pants. Look for the size guide, measure myself and buy the size that suppose corresponds. The clothes are huge, they are too big for me. The only thing that worked for me was the pants. The cost of returning things to Turkey is high, it is more than the cost of what I have paid for a shirt. I am very disappointed, I am not sure I will buy again. The clothes are beautiful, it's a shame I won't be able to wear them.
22 October 2023
Unprompted review
Reply from eu.toucheprive.com
Dear Domenica,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the shirts you ordered did not meet your expectations in terms of size. At Touche, we strive to ensure that all our customers have a positive experience, and it's disheartening to learn about your disappointment.
We understand how frustrating it can be to receive items that do not fit as expected, especially when they are as beautifully crafted as you described. We appreciate your efforts in checking the size guide and measurements before making your purchase. It seems there may have been an inconsistency in the sizing, and we sincerely apologize for any inconvenience caused.
Your feedback is invaluable to us, and we will take this opportunity to reevaluate our size guides and quality checks to prevent such issues in the future. We hope to regain your trust and have the opportunity to serve you again under better circumstances.
Thank you for choosing Touche, and we look forward to hearing from you soon.
Warm regards,
Return Issues Resolved
Initially I had some issues with my return but the team at Touché Prive was quick to resolve this. They were very professional and understanding. The company does seem to value customer satisfaction. The item I purchased was good quality and looked exactly how it was presented online! I simply ordered the wrong size.
In the end, I would shop from this company again and appreciate their customer support team. They were excellent.
16 July 2023
Unprompted review
Reply from eu.toucheprive.com
Thank you for taking the time to share your feedback.
We are sorry to hear about the negative experience you had with our product, but we'd like to clarify that the review was submitted on a different region's website, which operates under a separate domain. Please accept our sincerest apologies for any confusion caused.
We value our customers from around the world and strive to provide excellent products and services across all our regional domains. We take each review seriously and use them as valuable feedback to enhance our customer experience globally.
We would like to inform you that the necessary referrals have been made to the relevant teams for the prompt resolution of the negative situation you experienced.
The worst customer service I have ever…
The worst customer service I have ever seen. I have waited 2 weeks for them to answer my email because I want to return.
18 June 2023
Fast shipping en quality products
31 May 2023
Wrong size delivery
Most of the orders were fine however I got a wrong size. I ordered small and medium arrived. I got free delivery with my order but the return shipping should have been paid by me.
31 May 2023
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