EU Fleet Solutions Limited Reviews 3,850

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently bought a sofa and armchair from a company in Lancashire, and as i live right down in Kent i was quite concerned to learn that delivery would be handled by a third party.I need not have worr... See more

Rated 4 out of 5 stars

The service once delivery date had been agreed was seamless. The delivery drivers couldn’t do anymore. However , previous agreed delivery did not arrive in time hence I was out of the house. I wrote p... See more

Rated 5 out of 5 stars

Second time dealing with the delivery company / fella he is professional caring and knowledgeable and he remembered us from last delivery and asked after my dog who had been poorly .. that made my hea... See more

Company replied

Rated 5 out of 5 stars

I can not praise this delivery company enough Not only did the manager Dom went over & beyond he made sure my delivery came a day early. The items was for my daughters birthday Dom arranged for m... See more

Company replied

Company details

  1. Courier and Delivery Service
  2. Business-to-Business service
  3. Courier service
  4. Delivery Service
  5. Delivery Company
  6. Transportation service

Written by the company

EU Fleet Solutions are not just another delivery company. We offer a full logistics solution, specialising in Two Man Delivery but also delivering thousands of parcels every day in a variety of sectors including electricals, home and garden, B2C and B2B. We are a family business born into logistics that deliver with care – and believe us, we really do care. Our team work hard to provide you an exceptional delivery service, offering a three-hour delivery window – room of choice for two man delivery, live delivery updates, a friendly and helpful delivery team and a passionate customer service team to support you from start to finish. Why EU Fleet Solutions? We care. It really is that simple. That’s why we manage our client’s products from start to finish – handling everything from the receipt of goods, storage, sortation and distribution. Your goods are safe with us. We operate from a centrally located head office in Birmingham with a secondary warehouse based in the North, allowing us to accommodate your national network with ease.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent service

9 June 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

We appreciate the five star review, thank you!

Rated 5 out of 5 stars

Had no issues with them

Had no issues with them. I was out and they called to say the delivery will be in next 20 mins. They waited for me to come back even though I was over 10 mins late.
Perfect.

8 June 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Hi Hitesh,

Glad we could be of service to you.

Take Care

Di

Rated 5 out of 5 stars

Alan went above and beyond to deliver…

Alan went above and beyond to deliver my furniture.
Many thanks for his efforts

7 June 2022
Unprompted review
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Thanks Kay, we're so glad you were happy with our service.

Take Care

Di

Rated 5 out of 5 stars

Great service

Great service, kept informed of delivery time.
Highly recommended.

6 June 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Hi Martin,

Many thanks for this review - glad we could be of service.

Take Care

Di

Rated 5 out of 5 stars

Fast

Fast, efficient service. Would definitely use again.

6 June 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Brilliant, thank you for this!!

Take Care

Di

Rated 3 out of 5 stars

Table and chairs delivery

They only give you 48 hrs notice which didn't work for us as we work. Took numerous phonecalls to rearrange delivery. Explained each time that we work and cannot have time off at such short notice. Phone line wasnt very clear when getting intouch. Eventually after explaining that if it didnt come in the next 24hrs that we wouldnt be here, they said it would be delivered that evening between 5 and 8. It came at 9.30 p.m.The driver was obviously overworked and still had a delivery to do after us.

5 June 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, first drop of the day so nice and early . Both delivery gentlemen were polite and friendly. Very impressed

5 June 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

We are so thankful that you took the time to write us this review.

Take Care

Di

Rated 5 out of 5 stars

Pleasant, friendly driver.

John was my driver he rang to say he would arrive in ten minutes time. He was friendly and pleasant which reassured me and although the sheet said a two man job he managed alone and without complaining.

3 June 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Thank you kindly for the five star review, we're glad we could be of service.

Take Care

Di

Rated 5 out of 5 stars

Second time dealing with the delivery…

Second time dealing with the delivery company / fella he is professional caring and knowledgeable and he remembered us from last delivery and asked after my dog who had been poorly .. that made my heart melt as no one really cared any more … give this man a raise 😄

1 June 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Hi Sandra,

Ah, this review just made me smile. I will check who did your delivery and will feed these lovely comments back to them.
PS - Hope your dog is okay now?

Take Care

Di

Rated 5 out of 5 stars

Excellent service with highly trained…

Excellent service with highly trained and qualified delivery team right from the customer service team to the delivery team. Kudos to you all.

31 May 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

This is a lovely review, many thanks Vincent

Rated 1 out of 5 stars

Disgusting service

Disgusting service they dropped my side board out the back of the van and before you deny it it’s all on cctv which will be going on social media
Instead of carrying my table they kart wheeled it from the van to my house then lied to their boss saying that they can’t remove the old damaged stuff because it was not boxed up and they can’t take it
Now I have 2 broken side boards
1 damaged table
3 damaged chairs and as DFS use this inferior delivery company I can only assume it’s because it’s cheap

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I was given a reasonable time slot and also on the day of delivery I was contacted one hour before they were due to arrive. On arrival of my delivery the two delivery men were extremely helpful and very polite in manner. I was more than pleased with the service.

22 May 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Hi Anne,

Many thanks for this very kind review.
We're glad we could be of service.

Many Thanks

Dom

Rated 5 out of 5 stars

Items delivered to first floor flat no…

Items delivered to first floor flat no problem. Only critism would be, they phoned 45 minutes before delivery and no previous contact. Luckily I was local otherwise would have no idea they were coming.

22 May 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Hi Leon,

Thank you so much for taking the time to write this review. We really appreciate the feedback.

Take Care

Di

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look