EU Fleet Solutions Limited Reviews 3,850

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I recently bought a sofa and armchair from a company in Lancashire, and as i live right down in Kent i was quite concerned to learn that delivery would be handled by a third party.I need not have worr... See more

Rated 4 out of 5 stars

The service once delivery date had been agreed was seamless. The delivery drivers couldn’t do anymore. However , previous agreed delivery did not arrive in time hence I was out of the house. I wrote p... See more

Rated 5 out of 5 stars

Second time dealing with the delivery company / fella he is professional caring and knowledgeable and he remembered us from last delivery and asked after my dog who had been poorly .. that made my hea... See more

Company replied

Rated 5 out of 5 stars

I can not praise this delivery company enough Not only did the manager Dom went over & beyond he made sure my delivery came a day early. The items was for my daughters birthday Dom arranged for m... See more

Company replied

Company details

  1. Courier and Delivery Service
  2. Business-to-Business service
  3. Courier service
  4. Delivery Service
  5. Delivery Company
  6. Transportation service

Written by the company

EU Fleet Solutions are not just another delivery company. We offer a full logistics solution, specialising in Two Man Delivery but also delivering thousands of parcels every day in a variety of sectors including electricals, home and garden, B2C and B2B. We are a family business born into logistics that deliver with care – and believe us, we really do care. Our team work hard to provide you an exceptional delivery service, offering a three-hour delivery window – room of choice for two man delivery, live delivery updates, a friendly and helpful delivery team and a passionate customer service team to support you from start to finish. Why EU Fleet Solutions? We care. It really is that simple. That’s why we manage our client’s products from start to finish – handling everything from the receipt of goods, storage, sortation and distribution. Your goods are safe with us. We operate from a centrally located head office in Birmingham with a secondary warehouse based in the North, allowing us to accommodate your national network with ease.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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Rated 1 out of 5 stars

Awful

I asked that parcel be delivered to rear garden but it was left against front door for all to see. Shocking no attempt to hide it.

5 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, Went above and beyond to ensure our sofa fit into our room and checked more than once that we were happy with the service before the left. Couldn't recommend enough!

4 May 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Oh, wow - this is so lovely to read, thank you!!
We're so glad that we had the opportunity to serve you.

Take Care

Di

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. They called me 45 minutes in advance to let me know when they gonna arrived. Polite and helpful guys. Happy with the service.

3 May 2022
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Reply from EU Fleet Solutions Limited

We are so appreciative of this review, Laetitia - thank you so much.

Take Care

Di

Rated 5 out of 5 stars

Excellent

Excellent service and delivery on time

2 May 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Thank you so much for taking the time to review us - we really are grateful.

Take Care

Di

Rated 5 out of 5 stars

Received delivery on time by driver…

Received delivery on time by driver John, very helpful, who was a cheerful fellow. It was a pleasure dealing with him.
Cheers Maureen

1 May 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

This is such a lovely review to read, thank you so much for this - take care

Di

Rated 5 out of 5 stars

This service was excellent!

Excellent service the Driver was so polite and more than helpful ! best service iv ever receive! Highly recommend this company!

1 May 2022
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Reply from EU Fleet Solutions Limited

Oh wow, this is brilliant to read - thank you so much for taking the time to write these very kind words.
We're so glad that we could deliver your item for you.

Take Care

Di

Rated 2 out of 5 stars

Bed delivery

Was charged for not being able to accept a delivery without being informed of this prior to attempted delivery. Poor communication and only sent one delivery driver for a job that required two people.

1 May 2022
Rated 3 out of 5 stars

Although the delivery came up damaged

Although the delivery came undamaged, it stated 2 man delivery to the room of choice which the two gentlemen were not keen to do, said he would put it inside house and that was it. Therefore left two disabled people to organise getting a bedroom furniture upstairs.

1 May 2022
Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service, friendly and helpful

1 May 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Hi Aaron,

We're so glad that we had the opportunity to deliver your item and we're grateful for you taking the time to review us.

Take Care

Di

Rated 5 out of 5 stars

Great guys very polite only one issue…

Great guys very polite only one issue was their policy was they are not allowed to enter the property until you have signed the no damage to your property form but there cant possibly be any damage until after the delivery has taken place this is very very wrong.
I placed a x in signature box then signed once delivery had been completed with no damage.

29 April 2022
Rated 5 out of 5 stars

Happy. Delivered on time and in good order

Delivered on time and in good order, driver was friendly and helped to carry it all the way into the right room.

27 April 2022
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Reply from EU Fleet Solutions Limited

Hi Simon,

Thank you so much for this lovely review - we really do appreciate it when our customers take time to give us feedback.
We're happy that you had a pleasant experience.

Take Care

Di

Rated 4 out of 5 stars

The service once delivery date had been…

The service once delivery date had been agreed was seamless. The delivery drivers couldn’t do anymore. However , previous agreed delivery did not arrive in time hence I was out of the house. I wrote permission to drop in my safe space which they advised wasn’t possible even though written confirmation was given

25 April 2022
Rated 4 out of 5 stars

Great service

Great service, kept informed with the delivery. Could have given 5star but was expected to respond to the time slot within 2hours after receiving the email with the delivery details.. Would have been better to call instead of email.

25 April 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Hi Lilly,

Many thanks for taking the time to write us a review and we really appreciate your feedback.

Take Care

Di

Rated 5 out of 5 stars

Excellent service

Excellent service , Thank you

25 April 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

Hi Rim,

Thank you so much for this five star review!

Take Care

Di

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service , was kept informed each step of the delivery .

24 April 2022
EU Fleet Solutions Limited logo

Reply from EU Fleet Solutions Limited

We are so happy that you were pleased with the service and are grateful for your lovely review.

Take Care

Di

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