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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and highly responsive customer support, noting that the team is dedicated, professional, and goes the extra mile to assist with various issues. Many consumers highlight the quick setup times for servers and the competitive pricing, which offers excellent value for the quality of service received. People also appreciate the staff's patience and willingness to guide them through technical challenges. However, some customers also noted occasional issues with communication, mentioning instances where support tickets were closed without resolution or responses were delayed. A few reviewers expressed dissatisfaction with the support's attitude, describing some interactions as dismissive or unhelpful, particularly when troubleshooting network problems.

What people talk about most

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the exceptional and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the quick response times,... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight quick responses, with some... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and competitive... See more

Based on these reviews

Rated 5 out of 5 stars

EUGamehost really is a 1 in a million business. Their servers are amazing performance wise and they have competitive pricing. But what really makes them stand out is customer support. Aaron and Wi... See more

Company replied

Rated 5 out of 5 stars

I've been using EUGameHost for a while now and the performance is top-tier. Their anti-DDoS protection (CosmicGuard) is a lifesaver—we haven't had a single lag spike or outage during attacks, which is... See more

Company replied

Rated 5 out of 5 stars

I’ve been using EuGameHost since around 2020. I’ve had several issues over the years, but they’ve always resolved them as quickly as possible. Game hosting isn’t easy—there are always going to be prob... See more

Company replied

Rated 5 out of 5 stars

I've been with EU for a while now, EU are a fantastic provider. I recently needed some niche help and changes made with how the firewall works for DayZ and they delivered! This was something that they... See more

Company replied


Company details

  1. IT support and services

Written by the company

At EUGameHost, we take pride in providing top-tier Game Hosting, Minecraft Servers, VPS, Virtual Dedicated, and BareMetal Dedicated Server Hosting solutions, all at incredibly competitive prices. Our services are backed by robust 17Tbps Anycast DDoS Protection, ensuring the security and reliability of your online gaming experience. We host some of the largest high valuable Rust, FiveM, and Minecraft communities, proving that our services are not only affordable but of a high standard. With a direct clientele base of over 2.5k clients, and the added reach through our extensive reseller network, our impact on the gaming community is ever increasing. Whether you're in need of an low cost shared space game server or VPS to run basic applications or game with friends, or seeking the latest cutting-edge hardware for your project, we are the perfect choice for your gaming needs. Our commitment to excellence and our dedication to your success make us the ideal partner for all gaming or business ventures.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Support + Quality

We just switched over to EUGameHost for are dedicated server and its been nothing but the best, we had a small few issues when we was getting stuff setup however the team they have is amazing they solved are issues in under 10mins and the reply to are issue was almost instant.

If you are looking to get your self a dedicated server I would suggest getting yourself moved over as they are nothing but the best and extremally accommodating to anything you need.

16 November 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Heyas

Thanks so much for this, honestly means a lot. Glad the move over went smoothly and the team got you sorted so fast. We put a huge focus on quick, competent support, so hearing it first-hand is class.

If you ever need anything with your dedicated setup just shout. And if you want to check out more of what we offer, here’s our dedicated line-up: https://www.eugamehost.com

Appreciate you choosing us. Enjoy the new server. 🙌

Aaron S

Rated 2 out of 5 stars

Very disappointing support and experience

I tried hosting a small Minecraft server with EUGameHost, and at first everything looked fine, the panel was clean, setup was easy, and performance seemed good.

However, after a restart the server suddenly became unjoinable. It showed as “running” in the panel, but no one could connect. I spent several days trying to troubleshoot it myself, including doing full reinstalls (even a clean vanilla setup), but the issue persisted.

Support kept insisting it was a configuration issue on my end, even after I proved it wasn’t. When I politely asked for a refund, they eventually issued one, but the reply came across as dismissive and unprofessional, with a sarcastic tone suggesting it was somehow still my fault.

It’s a shame, because the service had potential, but the lack of proper troubleshooting and attitude from support really killed the experience.

If you’re looking for reliable hosting with helpful support, I’d recommend looking elsewhere.

7 November 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate!

Thanks for taking the time to leave your thoughts and I genuinely appreciate you recognising the positives you mentioned. Hearing that “the panel was clean, setup was easy, and performance seemed good” really means a lot, because those are exactly the core things we focus on delivering, all while being one of the lowest cost truly independent UK providers.

I’m really sorry to hear you felt disappointed with your experience, that’s never what we want for anyone using EUGameHost.

We did issue a full refund straight away as you weren’t happy, and we even left £20 credit on your account so you could return at no cost if you ever wished to give us another try.

My response wasn’t meant to be sarcastic, just direct and honest, which we always feel is the best way of providing effective support.

From memory, the issue was related to Geyser configuration and the need for a secondary port allocation, which can cause connection errors like the one you described as you were trying to do it all over one port.

Normally, we go above and beyond to help with setup (even when it’s technically outside standard hosting support), but at that time we were dealing with a temporary backlog following some network changes Cosmic Guard side. Those issues are now fully resolved.

We genuinely appreciate your feedback, it helps us improve and we wish you all the best with your future projects. Once again I'm sorry we upset you, it was not our intent and i do apologise.

Kind Regards,

Aaron S

Rated 5 out of 5 stars

recommend great services, great help if needed...

used them before knew they were already a good option etc and when i have issues the both times i did they helped and fixed everything to sort me out so i recommend fully thank you...

30 October 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Heya,

Thank for leaving a review of our hosting! We are really happy to hear you like our services we try our best for every client, always!

Have a lovely day

Kind Regards,

Aaron S

Rated 5 out of 5 stars

Outstanding Service and Performance

Outstanding Service and Performance
I've used several game server providers in the past, but none have come close to EuGamehost. Their customer service is absolutely fantastic—quick, helpful, and genuinely supportive. I've run multiple servers with them, and my most recent setup has been nothing short of incredible. Reliable performance, smooth setup, and excellent support every step of the way. Highly recommended!

17 October 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Heya,

Thank for leaving a review of our hosting! We are really happy to hear you like our services we try our best for every client, always!

Have a lovely day

Kind Regards,

Aaron S

Rated 5 out of 5 stars

Nice Service, 5/5

I use this for my SCP:SL Game server and they are really helpful with any questions as well as there service is up mostly 24/7.
Only time it is down is Cosmic's fault, or if they are doing major updates.

21 September 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Heya,

Thank for leaving a review of our hosting! We are really happy to hear you like our services we try our best for every client, always!

Have a lovely day

Kind Regards,

Aaron S

Rated 5 out of 5 stars

Almost a year with them - happy

Almost a year with them. Running VPS 3 - Power, so far so good! Support is 99% response time. Price and quality really suits me well. Guys, keep up the good work.

16 September 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Karolis,

Thank you for leaving a review of our hosting services! We are really happy to hear you had a positive experience with our UK VPS hosting packages. If there is anything we can ever do let us know over the website else have a wonderful rest of your day =)

Kind Regards,

Aaron S
Company Director
www.eugamehost.com

Rated 1 out of 5 stars

DO NOT Waste Your Money!

When the amount is paid and the server is not active and you wait 3-4 hours for activation, it is not really normal, the team consists of 3 people or a maximum of 4. Accordingly, the service is not appropriate. Do not contact this company.
When you pay for a service, of course you are asking for service. This is a completely irresponsible company. I don't see what positives there are to find in this company, but I was lucky that I didn't buy an expensive package or pay for 1 year of service in advance.

11 September 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi,

Just to clarify for anyone reading — you purchased one of our £3 Team Fortress 2 servers at 08:52. By 11:59, less than three hours later, you had already requested and received a full refund.

So the claim that you “waited 3–4 hours for activation” or “wasted money” simply isn’t accurate — you were never out of pocket, and you weren’t even a client long enough for us to properly assist. If you had given us the chance, we could have resolved the deployment issue quickly. It's an old game, the install had bugged.

We pride ourselves on fast support and fair treatment of all clients, which is why you were refunded immediately upon request. I am unsure why you are so outraged and upset.

Aaron S
CEO, EUGameHost

Rated 5 out of 5 stars

I'm very happy with the guys at EUGH

I'm very happy with the guys at EUGH.
The service itself works well with the price being super competitive, which is great for my low use server. But it stands out that any issue I have, normally with setting things up or issues around my knowledge of how to do things is never an issue. I always get a response withing 24 hours, often sooner. And no matter the issue they are always happy to sort it for me, I've never been made to feel bad because of my lack of knowledge and any issue gets fixed. You can't ask for more really. like I said very happy and recommend them highly.

4 September 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Heya


Thank you for leaving the review! We are really happy to hear you have picked our hosting, we are happy to help and have a lovely day

Kind regards,

Aaron S

Rated 5 out of 5 stars

Moved over from another provider.

Moved over from Another provider who wanted triple the amount of money per month for similar spec on EUGH. So far the experience has been good no issues I just wanted to say the service is great value for money.

25 August 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there

Thank you so much for leaving a review! We really are happy you supported our business and anything you need let us know! We are here and happy to help always =)

Kind regards,

Aaron S

Rated 1 out of 5 stars

Rust Server

Rented a Rust server back in 2022.
It was okay, till issues started arising.

Support ticket was open for more than 24 hours, our server didn't start for some reason, then received a response - Aaron though the issue resolved itself.

From the Control Panel we started the server, but basicly nothing happend.

We moved to GTX Gaming, which is slightly better, but AVOID EUGamehosting AT ALL COST!

They might attractive with very low pricing / basic server, but if you run a community server like ours, any downtime is MAJOR!

Not to mention, more than 36 hours the server wasn't running.

Then, unsubscribed from all emails, and from the sudden, 3 months ago started coming new emails from them.

We deleted our logins, and had to contact them to remove us from any contact, and delete our details.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Been with these guys for around 4…

Been with these guys for around 4 months now and best hosting company I’ve ever used there ticket response time is amazing and very quick at sorting problems

16 July 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Thank you for leaving a review! Have a lovely day =)

Rated 5 out of 5 stars

Ill give it a 4.8 better than gtx gaming overpriced

Ill give it a 4.8 yes the response times are not as great as companies such as gtx gaming but they see the issue and get it done and sorted i had an issue with a world and server cpu not being fast enough and then they changed me to a faster node and seems and world corrupted and they had a recent backup ready which i only lost a couple minutes of progress which is what i appreciate to get similar performance on other companies i would have to spend well over 30 pounds of month which is overpriced and people like me that cant rlly afford find this a gift from god essentially many thx to them guys sorting my issues out they are real ones . >:)

23 June 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

Thanks so much for the detailed feedback! We’re glad we could get everything sorted quickly and keep your world safe with backups. We work hard to deliver the best value compared to overpriced providers. If anyone else is looking for reliable, affordable hosting.

Kind Regards,

Aaron S
Company Director
https//:eugamehost.com

Rated 5 out of 5 stars

The BEST

EUGamehost really is a 1 in a million business.

Their servers are amazing performance wise and they have competitive pricing. But what really makes them stand out is customer support. Aaron and Will go the extra mile in their support and are always swift to reply. Most hostings now adays treat you like a chore or an annoyance if you require assistance, but not here. I will never look for a different hosting solution, so long EUGH is here

4 June 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there

Thank you for the kind words and support! We’re glad you’ve had such a positive experience with both our servers and our team. We’ll always go the extra mile to make sure our customers are looked after. If anyone else is looking for reliable hosting, you can find us at https://www.eugamehost.com


Kind regards,

Aaron S

Rated 5 out of 5 stars

Truly excellent service

Truly excellent service. Personable and highly responsive customer service. Will be using their services again in the future.

25 May 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there!

Thank you for leaving a review! We do our best for every single client that comes our way and i am really happy to hear you liked our services!

Have a lovely day

Aaron S

Rated 4 out of 5 stars

Brilliant Support

Brilliant and speedy response to my ticket

22 May 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there

Thank you for leaving a review, we do our best to ensure we always respond quickly.

Aaron S

Rated 1 out of 5 stars

i brought vps 3 uk and the server was…

i brought vps 3 uk and the server was located in us averging 90 ping highly unreliable wouldnt recomend staff rude they take ages to reply - stars if it was a option

4 April 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there!

Sorry you didn't like the server. However what you've said is not true. All our VPS nodes are company-owned and UK based. You were never given a US servers. So 90 ms ping would typically indicate an ISP side issue which we can assist with in many instances but not all.

I apologise if our support felt rude, we are always friendly but we are straight up and honest with people. If you’d like us to investigate further by just making a ticket but I'm unsure who this would be.

Kind regards,

Aaron S
Company Director.

Rated 1 out of 5 stars

Terrible Customer Service

Our dedicated server was taken down before the end of the contracted/billing period meaning we lost access to what was left of our data. We got no replies to a support ticket and the ticket was closed without a response. Great servers but terrible customer service and end of contract support.

28 April 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

The email provided is not linked to any client services. We have reached out. Thanks.

Aaron S

Rated 5 out of 5 stars

11/10

Great support great services overall 11/10 :)

30 April 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey

I mean 11/10 is a good score, thank you so much!

Aaron S

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