PharmXtra Reviews 3,778

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient ordering process. Many people appreciate the thorough medical questionnaire before ordering, finding it reassuring. The products are frequently described as genuine and of great quality, with consumers reporting positive results. The company is often seen as reliable and trustworthy, providing a much-needed service with seamless transactions. However, some customers also noted issues with delivery, particularly concerning response times and the reliability of the courier service. While the ordering process is generally quick, some people experienced delays with next-day or express deliveries, with parcels sometimes taking longer than expected to arrive. A few other people also felt that communication regarding delivery issues could be improved, and some reported difficulties with failed delivery attempts and the return of parcels without reattempt.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers report issues with delayed or... See more

Order

Customers had ambiguous experiences with order. While some reviewers reported positive experiences, receiving... See more

Service

Clients share positive opinions on service, with many praising the fast, efficient, and professional service,... See more

Product

People report ambiguous experiences with product. Many customers praise the products as genuine, effective,... See more

Response time

Consumers express significant frustration with response times. Many report not receiving replies to emails,... See more

Based on these reviews

Rated 4 out of 5 stars

Ordering itself is seamless. Place order go through consultation and then approval and this is usually very quick. It’s the shipping that loses PharmXtra a star for me. Whether I pay for next day ship... See more

Rated 4 out of 5 stars

Had good service for long enough but my most recent order shows as sitting at the local courier centre. I paid for next day delivery but it’s now been 5 days. Pharmxtra as EU meds now known has taken... See more

Rated 4 out of 5 stars

My order was eventually approved on 29 November and on the same day I heard the parcel was expected from your supplier. You gave me a delivery date and the DPD driver left me a note to say He'd... See more

Rated 4 out of 5 stars

I've paid for next-day delivery but it hasn't been sent it's still dispensing. Edit; I phoned them and the nice woman on the phone sorted it out. I ordered on Thursday and was supposed to be deliver... See more


Company details

  1. Online Pharmacy
  2. Chemist
  3. Online Prescription Medication Vendor
  4. Pharmacy

Written by the company

Tired of long GP appointment waits and frustrating pharmacy queues? We provide a modern, confidential solution, delivering a wide range of treatments and essentials securely and promptly straight to your front door. We are built on convenience and care: Skip the Wait: Access treatments efficiently without the hassle of traditional appointments and dispensing delays. Prompt & Secure Delivery: Quick, efficient service is our guarantee. Get the treatment you need, when you need it. A Team That Cares: PharmXtra is powered by a friendly, efficient UK-based team dedicated to your health and wellbeing. We work tirelessly to ensure every customer has a positive, supportive experience. Choose PharmXtra for exceptional customer service and the confidence of secure, reliable online healthcare.


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

Delivery issue

My product was dispatched but it required a pin to achieve from courier, I'm not available in the day, tried to make contact but no response, no option for a pickup point or Saturday delivery so parcel has been returned and still contact. An absolute headache. Why do you not respond, can you please contact me to rearrange delivery??? My name is Richard Parling.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Top service, no appointments available at my GP (never is) this service is a life saver for someone with chronic pain

15 September 2025
Unprompted review
Rated 5 out of 5 stars

NO Scamers

Order #8000066815, It's hard to find honest people these days, there are a lot of scams etc. but this company is real and HONEST SELLER

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable & fast delivery with…


Reliable & fast delivery with exceptional customer care. I have been using EU Meds for a period of time now & find them to be consistently good. The ordering process is clear and despatch & delivery equally as good.

4 September 2025
Unprompted review
Rated 3 out of 5 stars

Order 8000065443

8000065443 - I placed the order on Wednesday and received the order the following Wednesday. I appreciate the service, however when paying extra for next day delivery and being a regular customer, I’d expect the order sooner. Especially as the order was approved by the pharmacy and apparently shipped the following day.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and reliable service I would recommend

I get a private prescription, but my doctor was away on holiday and will be for three weeks. Easy to order order was accepted quickly. There was an issue with the courier picking up the parcel. This was dealt with smoothly and efficiently by admin received the parcel medication . It is excellent, comms very good. Would highly recommend this service to people who are in need of a prescription whilst away from the doctors.
John G

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Happy to review

#8000062262 - I have used this service for several years and have had excellent service across the board
Happy to recommend the site to anyone
Easy to use, fast response and order received quickly

4 September 2025
Unprompted review
Rated 1 out of 5 stars

I don’t know why I bother

I don’t know why I bother. A change of name makes no difference to a disorganised, underwhelming company. They shouldn’t offer next day delivery if they cannot fulfil it!! They are messing with people’s health! still waiting for my order and no way of contacting the company. They do not return my many emails and what a surprise their form and phone lines don’t work!!! Never again! I said this before but this is the last straw. It’s too much money to waste and far too much stress using them. Order - 8000064713 - just to add to this, all of their emails no longer appear to work and bounce back, the phone line has technical issues and I would say that over 99% of these good reviews are fake! If you value your time and money, do not use them!!!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with the prompt and…

Very impressed with the prompt and efficient service from EU meds. It makes such a difference not having to cope with the bureaucracy of our sadly declining NHS when I'm in need of a low level medication which makes all the difference to me. Thank you EU Meds, I'm very grateful. Mrs B

27 August 2025
Unprompted review

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