Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
Company replied
Company details
- #19 of 44 best companies in Medical supply store
- #12 of 17 best companies in First aid station
- #14 of 29 best companies in Hospital equipment and supplies store
- #28 of 54 best companies in Safety and work wear
- #16 of 36 best companies in Safety equipment supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Eureka Direct.co.uk
We're happy to hear that you had a great experience with our product and fast delivery. Thank you for your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Very good service, value for money, definitely worth recommending
Very good service, speedy delivery, this is the second time I’ve used this product& company.
It’s very good value for money.
26 March 2026
Reply from Eureka Direct.co.uk
We appreciate you taking the time to leave us such a wonderful review. We're happy to hear that you've had consistently positive experiences with our service and product. Thank you for your continued support!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you had such a wonderful experience! It means a lot to us that we could provide helpful support and be there for you. Thank you!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you had a great experience with our prices and delivery. Thank you for your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Fast and efficient delivery
20 March 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you received your delivery quickly and efficiently. Thank you for your positive feedback, Robert!
Kind Regards,
Eureka Direct Customer Service Team
Fast delivery
20 March 2026
Reply from Eureka Direct.co.uk
Thank you so much for your review, Elizabeth! We’re delighted to hear that your order arrived quickly and that you were pleased with the service.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you had a positive experience with our customer service and delivery speed. Thank you for your feedback!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We appreciate your feedback and are happy our replacement process was quick and easy for you during the product recall.
Kind Regards,
Eureka Direct Customer Service Team
Great service
Order was delivered very quickly, unfortunately an item was missing but this was resolved very quickly and sent the next day.
19 March 2026
Reply from Eureka Direct.co.uk
We appreciate you taking the time to share your feedback. We're glad the delivery was quick and that we could resolve the missing item promptly. We value your business, Pauline.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you found our website easy to use, and we appreciate your feedback regarding the fast delivery.
Kind Regards,
Eureka Direct Customer Service Team
Happy with products and prices
Happy with products and prices, and order arrived very quickly
19 March 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you are satisfied with our products and prices. We appreciate your positive feedback regarding the fast delivery of your order!
Kind Regards,
Eureka Direct Customer Service Team
PROMPT SERVICE AND DELIVERY
18 March 2026
Reply from Eureka Direct.co.uk
Thank you for your review. We appreciate your feedback and are glad our service met your expectations for speed. If there is anything we can do to make your next experience with us a 5-star one, please do let us know!
Kind Regards,
Eureka Direct Customer Service Team
Not metal detectable for ferrous in foil
The largest plaster/wound pad failed to reject on any of our lines! I work at a butter manufacturer so we use ferrous in foil metal detection. Very glad I remembered to test them out before BRC asked me to do so at the audit!
24 February 2026
Unprompted review
Reply from Eureka Direct.co.uk
Thank you for bringing this to our attention. We're concerned the wound pads didn't meet your metal detection standards and recognise the importance of this for your audit.
Unfortunately, we are unable to locate your order or product from the details provided, and we would like to investigate this further. Please can you call us on 0808 506 5398 or email us at sales@eurekadirect.co.uk so we can resolve this for you.
Our sincerest apologies again that the product did not meet your expectations on this occasion.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service
I only bought a couple of small signs for communal bathrooms, they were free delivery and arrived by tracked delivery promptly as stated ...will definitely use again.
1 February 2026
Unprompted review
Reply from Eureka Direct.co.uk
We're happy to hear that you received your signs promptly with our free tracked delivery. Thank you for your positive feedback, Kim; we appreciate you and look forward to assisting you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your kind feedback, Paul. We’re pleased to hear everything arrived within the allotted time and that you were happy with the service. Thanks again for choosing us.
Kind Regards,
Eureka Direct Customer Service Team
Easy ordering system
Easy ordering system, very prompt delivery service and everything I ordered arrived in full and on time
10 December 2025
Reply from Eureka Direct.co.uk
This is fantastic to hear. Thank you so much for taking the time to review us.
Kind Regards,
Eureka Direct Customer Service Team
No fuss when ordering online
No fuss when ordering online. Easy smooth transactions & fast delivery.
8 December 2025
Reply from Eureka Direct.co.uk
Thank you for your great review, Lisa. We’re glad to hear you found the ordering process easy and smooth, and that your delivery arrived quickly. We really appreciate your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Best place for first aid supplies
Really helpful sales team who got me the product I needed at the right price. Thank you so much
Have ordered first aid supplies from this company for a number of years and can highly recommend them
8 December 2025
Reply from Eureka Direct.co.uk
Thank you very much for your lovely review, Shirley. We’re delighted to hear that our sales team were able to help you find the right product at the right price. We really appreciate your continued custom over the years, and your recommendation means a great deal to us.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your review, Bill! We’re pleased to hear you found the website easy to use and were happy with the rapid free delivery. We really appreciate your support.
Kind Regards,
Eureka Direct Customer Service Team
Thank you kindly
Great product at a very reasonable price & delivered very quick
Thank you kindly
4 December 2025
Reply from Eureka Direct.co.uk
Thank you so much for the lovely review, Ashley! We're really pleased to hear you're happy with the product, price, and quick delivery. Your kind feedback is greatly appreciated!
Kind Regards,
Eureka Direct Customer Service Team
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