Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
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Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
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Company details
- #20 of 44 best companies in Medical supply store
- #12 of 17 best companies in First aid station
- #15 of 29 best companies in Hospital equipment and supplies store
- #28 of 54 best companies in Safety and work wear
- #16 of 36 best companies in Safety equipment supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1k reviews
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Lots of choice
Lots of choice, great prices.
Arrived very fast, well packed and just as description.
Would definitely use again. 5*
11 November 2025
Reply from Eureka Direct.co.uk
Thank you for your fantastic 5-star review, Julie. We’re delighted to hear you were pleased with the range of products, great prices and the fast, well-packaged delivery. It’s also wonderful to know everything arrived exactly as described.
We really appreciate your kind feedback and look forward to welcoming you back again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Good quality goods and delivered on time
10 November 2025
Reply from Eureka Direct.co.uk
Thank you for your kind review. We’re pleased to hear you were happy with the quality of the goods and that your order arrived on time.
We appreciate you taking the time to share your feedback and hope to assist you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Everything in the school's order was in…
Everything in the school's order was in stock and the sales representative was extremely courteous on the telephone.
10 November 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely review, Ms Anderson. We’re really pleased to hear that everything in your school’s order was in stock and that our sales representative provided courteous and helpful service over the phone.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Very fast turn around
Very fast turn around. Really pleased with Eureka. Would not use any other company.
3 November 2025
Reply from Eureka Direct.co.uk
Thank you for your wonderful review. We’re delighted to hear you were pleased with the very fast turnaround and that you’ve had such a positive experience with Eureka.
Your loyalty means a great deal to us, and we’re thrilled to know you wouldn’t choose any other company. We look forward to supporting you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Fast delivery
10 November 2025
Reply from Eureka Direct.co.uk
We love to hear this feedback, Fiona. Thank you so much for taking the time to review us.
We hope to see you again.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service and communication
Excellent service and communication; accurate stock level information makes product decisions simple and transparent. Free and fast delivery is a huge bonus
10 November 2025
Reply from Eureka Direct.co.uk
Thank you so much for your wonderful review, Dusty! We’re delighted to hear this feedback.
We truly appreciate your order and look forward to seeing you again! 🌟
Kind Regards,
Eureka Direct Customer Service Team
Very Efficient Service!
Ordering direct to you is so easy and the order confirmation comes through straight away.
Staff have been very helpful if we have called for any reason
7 November 2025
Reply from Eureka Direct.co.uk
We love to hear this feedback. Thank you so much for your orders, and we look forward to seeing you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you so much for your kind review, Mrs Clarke! We’re delighted to hear that you were pleased with your experience and really appreciate you taking the time to share your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Excellent care given to packaging
Shipping time was great, happy to receive free shipping too and quality of packaging was very impressive
4 November 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely review. We’re really pleased to hear you were happy with the quick delivery, the free shipping, and the quality of the packaging.
We truly appreciate your feedback and hope to serve you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Efficient and speedy service
4 November 2025
Reply from Eureka Direct.co.uk
Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that you were pleased with the service.
Kind Regards,
Eureka Direct Customer Service Team
Excellent phone assistance and items…
Excellent phone assistance and items arrived next day
3 November 2025
Reply from Eureka Direct.co.uk
We’re so glad to hear that your delivery was prompt and that you are happy with our customer service. Your feedback is much appreciated!
Kind Regards,
Eureka Direct Customer Service Team
Prompt service and easy to use websiteWould use again
Prompt service and easy to use website
3 November 2025
Reply from Eureka Direct.co.uk
Thank you so much for your kind review, Alan! We’re delighted to hear that you were pleased with your experience and really appreciate you taking the time to share your feedback. If there is anything we can do to make your next experience a 5-star one, please let us know!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you so much for your kind review! We’re really pleased to hear that your order arrived quickly. We offer free delivery on all orders regardless of size, so it’s great to know this made a positive difference to your experience. We really appreciate you taking the time to share your feedback.
Kind Regards,
Eureka Direct Customer Service Team
We have yet to receive the delivery
We have yet to receive the delivery. The transport Company keep turning up in the evening when the factory is shut. Business deliveries should only be delivered up until 5.00pm.
29 October 2025
Reply from Eureka Direct.co.uk
Thank you for taking the time to share your feedback, and we are very sorry for the inconvenience this has caused.
A member of our sales team has contacted you this afternoon to discuss this further. We have now confirmed that the courier had attempted delivery at the incorrect address, so we have provided them with the correct what3words location to assist moving forward.
In addition to this, we have arranged for a free of charge replacement to be sent out with an alternative courier to ensure this reaches you without further delay.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the disruption caused. We will continue to monitor this to make sure we get this resolved for you as quickly as possible.
Kind Regards,
Eureka Direct Customer Service Team
PARCEL NOT DELIVERD !
24 October 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback. We are very sorry to hear you have yet to recieve your order. The details have been passed to our sales team to investigate, and we will contact you today to resolve this for you.
Kind Regards,
Eureka Direct Customer Service Team
Ordering through the website was easy…
Ordering through the website was easy and the products arrived the next day.
22 October 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely comments. It’s great to hear that everything went smoothly and that you’re happy with your purchase.
Kind Regards,
Eureka Direct Customer Service Team
What ever your company is doing it's…
What ever your company is doing it's doing it right
20 October 2025
Reply from Eureka Direct.co.uk
What a wonderful review, thank you! We’re thrilled you’re happy and really appreciate your support.
Kind Regards,
Eureka Direct Customer Service Team
Delivery time was very good
Delivery time was very good. I did not ask for 2 for 1 masks. I don't need them. I ordered just to top up first aid kits.
20 October 2025
Reply from Eureka Direct.co.uk
Thank you for your review and for your feedback, Ruth. We’re pleased to hear that your delivery arrived promptly. The additional masks were included as part of our Buy One Get One Free offer, which was selected at the time of ordering. We’re sorry for any confusion this may have caused, and we appreciate you taking the time to let us know. If you have any questions, please don’t hesitate to contact our sales team on 0800 358 0085, who will be happy to assist.
Kind Regards,
Eureka Direct Customer Service Team
Disappointed to be writing that our…
Disappointed to be writing that our parcel hasn't yet been received.
15 October 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback. We are very sorry to hear that your order has not yet been received. The details have been passed to our sales team, who will investigate this matter for you and contact you today to resolve the issue.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We’re so pleased you had a great experience. Thank you for sharing your feedback, Brian!
Kind Regards,
Eureka Direct Customer Service Team
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